Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Sales Hacker

JANUARY 30, 2024

Amit Pande is CMO and EVP of Strategy at Aviso AI, a leading revenue intelligence platform. Previously, Amit led marketing efforts at startups like Tact AI (1st AI Assistant for Sales backed by AWS, Microsoft, and Salesforce), HP Inc (next-gen computing) and Spire AI (Human Capital SaaS).

AWS 79

AWS AI Advertising Finance 79

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

NOVEMBER 8, 2022

Does it cost so, so much to host a few million lines of code on AWS? The renewals, upsells, and pre-paid contracts just are cash engines if you are growing fast enough. More on dominant strategies in SaaS competition here. So is SaaS cursed? You can’t run your core team on $6m in cash per year?

Scale 280

Scale SaaS Banking AWS 280

CloudGeometry

MARCH 22, 2022

First, SaaS is a business strategy, not a technology strategy. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Management Systems Review 118

SaaStr

FEBRUARY 10, 2023

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. That’s when OpDemand was born. What is the outcome?

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

User Pilot

MAY 10, 2023

Marketers are now making AI an integral part of their marketing strategies. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Well-crafted AI marketing strategies will help you get the most out of these technologies. Marketing AI best practices.

Artificial Intelligence 67

Artificial Intelligence AI Search AI Machine Learning 67

SaaStr

NOVEMBER 24, 2021

It is probably a more effective strategy to keep your opening price low and increase your ACV through expansion. “We Consider the scenario: There are a handful of skilled engineers in Silicon Valley. We are misaligning our customers with our product because of the pricing model because we’re raising the price. Copy your entire product.

Sales Hiring 196

Sales Hiring Scale Compensation Sales 196

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

CloudGeometry

MARCH 3, 2022

First, SaaS is a business strategy, not a technology strategy. Proven best practices that help both finance & engineering teams Of course, not all customers want to pay for all the features. “Feature-led discovery” or “product-led discovery” belongs on center stage as part of your monetization strategy.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

AUGUST 7, 2021

Some investors bet on the best engineering teams. Exit Strategy Slide. An Exit Strategy Slide almost by definition tells me you aren’t. The converse is, a bad arse hacker/engineer that has also learned to love sales. This is sort of awful. Others bet on traction. Others are thesis investors. I’m out.

Sales Recruiting 336

Sales Recruiting Scale AWS Investment 336

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

OpenView Labs

JANUARY 27, 2021

I’m more of a jump-in-and-get-started type, but I was surprised to see the busy engineers I interviewed going through product websites and asking questions like “So how does this work?”, “Will this work for my business’s existing stack?”, An Inside Look at Snyk’s Product Led Growth Strategy. They’re busy folks, after all.

Development 105

Development DevOps as a Service Software AWS 105

CloudGeometry

SEPTEMBER 7, 2021

It goes beyond just engineering culture and draining the backlog using harmonious collaboration. Those awesome new tricks that seem to show up out of nowhere within cloud-first applications like Google Workplace, Slack, Facebook, Twitter, Stripe, the iPhone, and Amazon (both eCommerce and AWS)?

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

Buffer Resources

AUGUST 16, 2023

For us, that’s a rewarding indication we’ve stayed true to our mission and strategy to support small businesses. Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. This means our software is hosted on the cloud and used over an internet connection via a web browser or mobile app.

Merchant Services 75

Merchant Services Payment Services Payment Features Payments 75

Practical Advice on SaaS marketing

JUNE 3, 2017

When they talk about their websites, I find that marketing people fall into two groups: One group thinks their website is awful. But it’s really just one part of a comprehensive customer acquisition strategy. A trained sales team and even support engineers may need to be part of the effort to win the business.

AWS 100

AWS Social Media Acquisition Subscription 100

Practical Advice on SaaS marketing

MAY 2, 2011

I'm sure the recent service outage at Amazon Web Services (AWS) had lots of engineers scurrying around, looking for a fix. It's not all bad news First, though, some good news on the reaction to the AWS outage. Good marketers should be prepared to address those concerns, especially in light of the AWS outage.

AWS 100

AWS Marketing SaaS Education 100

Tom Tunguz

NOVEMBER 17, 2014

AWS S3, EMR, etc). When thinking through your pricing model and your customer success strategy, it’s worth trying to engineer negative churn into your startup. Resource expansion: entice the customer to store more data or use more of your service (ex. New Relic, Twilio, Heroku).

Churn 104

Churn AWS Startup Revenue 104

InsightOutData

AUGUST 6, 2021

Idea Generation: These visualizations can be as informal as doodles or as complex as collaborative, computerized engineering simulations. They typically consist of small datasets with just a few variables, and the necessary decisions are usually part of a broader strategy.

Data 52

Data Government AWS Communication 52

Intercom, Inc.

OCTOBER 14, 2019

Products like Amazon Web Services (AWS) and the rise of engineering talent globally have reduced the barrier of entry for software startups in recent years. In meetings, for instance, there’s an expectation that we will honestly and openly discuss what’s working, what isn’t, and what our strategy is moving forward.

Software Review 162

Software Review AWS Social Media Machine Learning 162

SaaStr

SEPTEMBER 12, 2019

I’m talking about product-led growth as an investment strategy, but really my background is 10 years of operating experience in the product-led growth world. I say investment strategy, but really it’s like how do you build a company that’s focused on product-led growth? Now I’m investing in that. But it worked.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. We’ve done that with a number of software vendors, probably most notably AWS, because AWS is just so expensive that they’re able to offer a pretty big discount to our customers. Is that part of the strategy as well?

Strategy 36

Strategy Payment Methods Payment Services Startup 36

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

OCTOBER 1, 2020

Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. And everyone, in most product-led start-ups, everyone is basically the product team, or the R&D team – designers, engineers, PMs, et cetera. So that’s one challenge, just the internal product engineering teams themselves.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. And everyone, in most product-led start-ups, everyone is basically the product team, or the R&D team – designers, engineers, PMs, et cetera. So that’s one challenge, just the internal product engineering teams themselves.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Sales Hacker

AUGUST 7, 2020

Head of Strategy, People & Change. Director Sales Strategy. Partner, Account Based Strategy Practice Lead. Director of Sales Strategy. Director, Sales Development and Strategy. Amazon Web Services (AWS). Chasse Consulting: Sales Strategies, Inc. Panama Relocation Tours. Shelley Lavery. Tina Jones.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

AUGUST 8, 2023

In a fascinating workshop session, Miao shares his thoughts on how finance teams can contribute to company strategy and grow revenue. Growth Strategy Identify and implement new growth opportunities and revenue streams. Growth Strategy Identify and implement new growth opportunities and revenue streams. Sign up for free.

Scale 179

Scale Finance Outsourcing Services Sales Recruiting 179

SaaStr

JUNE 25, 2019

Come and hear about the typical pitfalls (and how to avoid them) from Pat Poels, an executive with over seven years under his belt leading Eventbrite’s now 300+ strong engineering team that sits across North America, South America, and Europe. I started right at the end of 2011, and I started in the role of VP of engineering.

Engineering 139

Engineering Part-Time VPE Sales Hiring Scale 139

Audacix

APRIL 2, 2022

When encrypting data at rest don't forget unstructured data stores such as AWS' S3 buckets. We've found that engineering teams often forget to encrypt and secure S3 buckets leaving their environments very vulnerable to attack. This means applying TLS 1.2

Software 52

Software DevOps as a Service Software Development Cloud 52

User Pilot

FEBRUARY 21, 2023

For example, James, a Senior Product Manager, writes: Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort. This is a common strategy in complex products which users might struggle to work out on their own. Heap vs Pendo: Heap Review. His is not an isolated opinion. Heap Pricing.

Software Review 96

Software Review Underperforming Technical Team Technical Review Systems Review 96

Sales Hacker

MAY 19, 2020

Transition strategy [17:16]. What we observed is that an awful lot of top sellers already do this stuff. Transition strategy [17:16]. But what’s your strategy for this transition? Show Agenda and Timestamps. Show Introduction [00:09]. About Tom Williams & DealPoint [2:11]. Best practices for a MAP [12:17].

Scale 91

Scale Payment Methods Payment Services Sales Hiring 91

SaaStr

APRIL 30, 2022

Customer success teams are basically about building at scale this self-serve engine. And what are the different pricing strategies? That’s typically the AWS model, depending on how much space you take, service space, you will pay more. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. If I were to try to sell to AT&T, who is a customer now, or to AWS, who’s a customer now, they actually walked me out the door of AWS.

Scale 142

Scale Sales Hiring Construction Education 142

Audacix

JULY 18, 2022

Everything else is just a strategy to achieve the ultimate DevOps goal of continuous improvement. It is focused on making collaboration between developers and operations engineers (ops) easier, faster, and safer. Naturally, your first choice is likely to be between choosing between AWS DevOps or Azure Devops. Measure everything.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

AUGUST 10, 2023

He’ll walk you through the three stages of growth: 0-$1M — From nothing to something $1M-$10M — Building, innovation, and customers $10M-$100M+ — Scaling and thriving And what sustainable growth strategies you can implement (and pitfalls to avoid) wherever you’re at in your SaaS journey. But eventually, it becomes engineering.

Scale 190

Scale Scaling Sales Hiring Cloud 190