Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Tom Tunguz

NOVEMBER 14, 2022

Some of the brightest minds in data founded MotherDuck including BigQuery founding engineer Jordan Tigani & a broader team from Snowflake, Databricks, AWS, Meta, Elastic & Firebolt, among others. Third, DuckDB can be embedded in software. Motherduck raised a $12.5M Seed led by Redpoint and a $35M Series A led by a16z.

Cloud 356

Cloud AWS Data Analysis Benchmarks 356

SaaStr

APRIL 14, 2025

If youre serious about scaling software, you cant afford to miss it. Whether youre here to learn, network, or just hang out with your B2B peeps, theres no better place to be. SaaStr Annual 2025 is more than just an eventits where the B2B community comes together to learn, grow, and scale.

VP of Engineering 198

VP of Engineering CTO Coach VPCs (Virtual Private Cloud) Scale 198

SaaStr

MAY 16, 2022

So follow AWS, Azure and Google Cloud. Let’s look a whole level up to the real canaries-in-the-coalmine: AWS, Azure and Google Cloud. And AWS grew 37% at a $74B run-rate , down a bit from 39% the prior quarter but still adding an insane amount of new revenue. That’s the engine we’re all building on.

Cloud 293

Cloud Azure AWS Engineering 293

Tom Tunguz

APRIL 28, 2022

That’s much more work than the automatic credit card payment with AWS. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime? Third, software engineers decentralize only a subset of the app.

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

SaaStr

DECEMBER 9, 2020

But every business leader has a few top pressing problems that a software vendor can solve. But VPs are still sitting on their computers, struggling to hit their plans, manage their teams, hire the next great engineer, deploy their software releases, and hit their number. Emails get blocked, spam filtered.

Sales Hiring 356

Sales Hiring Outbound Sales Team AWS Engineering 356

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

MARCH 24, 2025

Customer Expectations Are Skyrocketing AI has raised the bar for what customers expect from software. AI Will Deflate Pricing in Some Areas AI is making some categories of software look expensive. One Thing is Clear: AI Makes a Lot of Business Software Look Awfully Expensive Today. We are all becoming prompt engineers now.

AI 143

AI Trends SaaS AWS 143

SaaStr

OCTOBER 6, 2022

We help B2B SaaS marketers turn organic search into a source of repeatable revenue through software and coaching. DuploCloud offers an end-to-end DevOps software platform for dev teams that don’t have dedicated DevOps engineers and augments those that do. Prismatic is the integration platform for B2B software companies.

GCP(Google Cloud Platform) 246

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 246

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. From Henry’s perspective, their software vertical and tech customers have hit a wall. The worst emotion for software sales is uncertainty.

New CTO 312

New CTO Scale Sales Hiring CTO Hire 312

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

APRIL 28, 2021

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. That is, until you’ve got a major enterprise deal close to the finish line. 5 – Configure Your Infrastructure.

Enterprise 278

Enterprise Software Review GCP(Google Cloud Platform) Azure 278

Tom Tunguz

JANUARY 14, 2021

Mai-Lan Tomsen Bukovec, Global Vice President for AWS Storage will deliver one of the keynotes. Plus, leaders from Microsoft PowerBI, Apache Iceberg, Amundsen, Monte Carlo and many others will share their views on the advances they’re seeing in cloud data lakes and the software that’s being built around them.

VP of Engineering 203

VP of Engineering Cloud Data AWS 203

Tom Tunguz

APRIL 6, 2023

In the cloud, AWS, Azure, & GCP have created about as much market cap as all the top 100 B2B & B2C publics built on cloud (Netflix, ServiceNow, AirBnb, etc). Startups have negative time to launch in many markets with Adobe, Microsoft, & Salesforce launching Gen AI enabled software in weeks.

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

SaaStr

FEBRUARY 22, 2023

Same software, dude. But same software. How many sales reps, how much marketing spend, how many engineers will you really need? It was just a little while ago that Salesforce was doing $1 billion in ARR revenue. Now they’re a good chunk of the way to $10 billion. Some solid updates, yes. What will your ACV really be?

Scale 279

Scale Sales Hiring Venture Capital AWS 279

SaaStr

AUGUST 8, 2023

The team is typically highly cross-functional, working together with sales, product, engineering, and marketing, and the goal is to help the other teams make better decisions through data and financial modeling. In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

SaaStr

MAY 31, 2023

AWS is seeing this, and so is Snowflake. Also you can see sales & marketing headcount is basically flat, while hiring is almost all in engineering / R&D. Given the massive amount of compute and storage involved, I would have expected “less than software” gross margins. Not none, just less.

Headcount 246

Headcount Scale Sales Hiring AWS 246

Baremetrics

OCTOBER 31, 2021

From my experience, the three options are usually: I don’t want my engineers to even be able to pronounce Kubernetes I want my engineers to understand how to manipulate pipelines and automation I want my engineers to understand the whole stack and use DevOps as a way to deliver features.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

Intercom, Inc.

FEBRUARY 15, 2019

It required our engineers to dig into logs and combine all the relevant information of what happened to a user object at any given moment in time. AWS Lamdba takes care of everything required to run and scale code with high availability. Grepping logs is not scalable and involves a lot of manual work, which is prone to mistakes.

AWS 171

AWS Technology Engineering Customer Support 171

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Tom Tunguz

JANUARY 28, 2020

On premisis or on prem means deploying software on datacenters the customer owns. If you’ve used the AWS IAM (identity access management) console, you realize how complex access control has become. And each piece of software will be pointed to those databases. This cloud account has many names but no real moniker yet.

VPCs (Virtual Private Cloud) 223

VPCs (Virtual Private Cloud) Cloud Enterprise Data 223

Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. We started out with a lot of “ known knowns”; problems we knew we had to solve, such as multiregion software deployments. Once we started building, our engineering principles helped us to keep moving fast. What we knew – and what we didn’t.

Scale 234

Scale New CTO Engineering CTO 234

Tom Tunguz

NOVEMBER 28, 2023

Snowflake announced earnings yesterday, echoing the strength within software companies more broadly & underscoring the shift in enterprise buyer behavior to normal after three quarters of extensive cost cuts. ” Unstructured data is the growth engine : 17x growth y/y suggests a small number last year, but phenomenal interest.

GCP(Google Cloud Platform) 187

GCP(Google Cloud Platform) Azure Data Startup 187

SaaStr

DECEMBER 13, 2021

Open Source is one of the most successful enablers of global innovation in history, and Linux has grown into the most important software platform in the world, dominating every market it enters. Linux is the #1 internet client, makes up 100% of the supercomputer market, and is second to Windows when it comes to enterprise software platforms.

Enterprise 246

Enterprise AI SaaS AWS 246

SaaStr

MAY 31, 2024

A senior engineer posted on LinkedIn that they worked at Spotify for four years and quit on the spot. But this is software. Why am I selling insurance software while my neighbor saves lives at the ER? The world is crumbling, and I’m here peddling software.” There are so many vibes out there, one of which is, “I quit.

Sales Hiring 302

Sales Hiring Sales Recruiting Marketing Scale 302

Intercom, Inc.

AUGUST 30, 2022

When you’re selecting tools for your startup tech stack, you don’t need all the bells and whistles of enterprise software – in fact, tools built for more mature companies will likely have more complexity (and thus more costs) than you really need at this early stage. AWS – Cloud computing. Look for tools that can scale with you.

Scale 163

Scale Payment Services Startup AWS 163

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. AWS explains that intelligent automation (IA) is the process of using artificial intelligence (AI) to make self-improving software automation. Executives also leverage generative AI for idea generation and reporting.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

MARCH 1, 2024

Engineers are more productive because Github’s Copilot writes 50% of code. A Case Study: casetext Casetext is a legal software platform selling to Mid-Market and Enterprise law firms. It turned out that it was pretty hard to build out workflows and software support systems for individuals to be able to do that at the time.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

OpenView Labs

JANUARY 27, 2021

Anyone who has ever tried to sell software to developers probably learned pretty quickly that traditional B2B marketing tactics just plain don’t work. That’s why I interviewed more than 50 developers in DevOps, DevSecOps, and generalist back-end roles about how they prefer to discover, try, and purchase software. Here’s What I Learned.

Development 105

Development DevOps as a Service Software AWS 105

Clouded Judgement

SEPTEMBER 27, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Foundation Models Are to AI what S3 was to the Public Cloud Many people look at 2006 as the birth of the public cloud - the year Amazon launched AWS. Follow along to stay up to date! Even a DCF is riddled with long term assumptions.

Cloud 176

Cloud GCP(Google Cloud Platform) AWS Azure 176

IT World

APRIL 22, 2020

Google Cloud has announced that Anthos — the company’s software for deploying and managing Kubernetes workloads across multiple on-prem and cloud environments — now supports running workloads on rival cloud platform Amazon Web Services (AWS), with Microsoft Azure support still in preview for now.

Azure 69

Azure VP of Engineering AWS Cloud 69

Intercom, Inc.

JULY 20, 2022

Here, Waheed discusses our engineering principle “Be technically conservative”. Using common technologies means that more engineers and teams feel confident and empowered to work with them. At Intercom we strive to run less software. Part of the draw of DynamoDB was that it was managed by the vendor, AWS.

Scale 160

Scale Technical Review Scaling Software Review 160

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Chart Mogul

JANUARY 28, 2022

A few months ago, we retired our last pieces of infrastructure on DigitalOcean, marking our migration to AWS as complete. Our journey was not your regular AWS migration as it involved moving our infrastructure from classic VMs to containers orchestrated by Kubernetes. Ultimately, we decided to go with AWS. Why move and why now?

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

CloudGeometry

MARCH 14, 2022

The Race Toward Feature Agility The answer to remaining competitive lies in accelerating the journey from traditional forms of software development toward feature agility – finding what your customers value and figuring out how to get it into your development process faster. Optimize cloud economics and drive Business Goals.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Management Systems Review 118

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Customer-centric software delivery SaaS sets solving customer problems as its north star. It makes no difference to anyone but you.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130