Intercom, Inc.
MAY 25, 2022
We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. . As these existing customers have grown, and we’ve welcomed bigger and bigger customers, we’ve always focused on saying yes to scale. . We’re growing alongside our customers. Can Intercom do that?
Intercom, Inc.
APRIL 13, 2021
Our product engineers are empowered to build great features, fast. For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.
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SaaStr
FEBRUARY 5, 2022
With so many incredible sessions to choose from, we thought we’d highlight a few for you here: Building & Scaling Global Product Teams. Why Customer Success and Product Should be Best Friends: Lessons Learned with AWS’ Head of Customer Success Harini Gokul. Why Customer Success and Product Should be Best Friends.
Intercom, Inc.
NOVEMBER 3, 2021
Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. Naturally, this approach doesn’t scale very well, but as the number and complexity of features and infrastructure grows, improving alerts is usually way down the priority list. Is the alert still relevant?
Tom Tunguz
JULY 8, 2020
The cloud data lake architecture enables companies to achieve scale, flexibility, and accessibility. Various roles in your organization, like data scientists, data engineers, application developers, and business analysts, can access data with their choice of analytic tools and frameworks.
SaaStr
MARCH 6, 2024
Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2.
Intercom, Inc.
MAY 19, 2021
It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? Instead, it would be an internal core technologies team that would take long-term views on how we build and scale Intercom. Our first challenge – Elasticsearch.
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