Clouded Judgement

JANUARY 6, 2023

Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. This brings me back to AWS / Azure downgrades. This was the worst tone that we’ve heard in years from large AWS/Azure partners, a group that usually expresses different shades of optimism about AWS/Azure growth.”

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

OpenView Labs

JANUARY 27, 2021

Anyone who has ever tried to sell software to developers probably learned pretty quickly that traditional B2B marketing tactics just plain don’t work. Developers are a tough crowd, their time is extremely valuable, and they’re allergic to anything that even remotely feels, tastes, or smells like marketing.

Development 105

Development DevOps as a Service Software AWS 105

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. For a deep dive, have a look at the AWS Definitions – SaaS Lens ; for a deeper dive, see the Google DevOps Catalog here. Or just drop us a line.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

CloudGeometry

JULY 8, 2021

” This definition, to reiterate my prior post on the subject , is most useful when it applies not merely to “time-is-money”, but to the speed of learning. Loosely-typed, scripted programming languages accelerate the requirements feedback loop between customers and developers. The inputs to learning are speeding up fast.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Stax

APRIL 18, 2024

TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach. Learn More What are ISVs?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

DECEMBER 2, 2021

One podcast you definitely did not know we made is one called Engineer Chats , and that’s because it’s an internal podcast at Intercom. So, I think that disambiguation is at the entire product development process. This time, some automation that was owned by AWS. ” Those are the even more zoomed-in levels.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. For the definitive explanation of product-led discovery, see this article by Dan Schoenbaum). First, SaaS is a business strategy, not a technology strategy. Customer discovery is not a one-way, one-time process.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. For example, our research shows that support teams that use chatbots are 60% more likely to report a definite improvement in resolution times and are 30% more likely to report a definite increase in customer satisfaction.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

JULY 24, 2018

While you can definitely still stay connected to company culture remotely , it can be much harder to get to know your colleagues personally, and it can also take more time for new hires to come up to speed and develop confidence in their skills and knowledge. There are definitely pros and cons on both sides. Team building.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? I was the only manager, and I definitely didn’t know what I was doing. They’ve developed this into their own set of representations of what makes sense for them. There’s definitely tech leads in our groups.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JANUARY 12, 2022

If you’re short on time, here are a few quick takeaways: Although data science can’t predict the future, it can definitely help you focus resources, troubleshoot issues, and even unlock new markets. Any insight from data analysis will only ever be as good as the data itself. Garbage in, garbage out. New tools, same problems.

Data 151

Data Airlines AWS Underperforming Technical Team 151

BetterCloud

JANUARY 8, 2021

The following issues are incredibly common in a RBAC environment: Lack of a standard definition. Lack of a standard definition. RBAC requires role definitions and governance. In AWS, these attributes are called tags. Tags can be attached to IAM principals (users or roles) and to AWS resources.”

Azure 52

Azure AWS Scale Technical Review 52

ProfitWell

MAY 15, 2020

PaaS stands for ‘platform as a service,’ providing developers with a complete environment for developing and deploying apps over the internet. Google Compute Engine (GCE), Digital Ocean, and Amazon Web Services (AWS) are all good examples of IaaS. PaaS vs. on-premise: What’s the difference? Cheaper upfront. Compromised security.

SaaS Payments 75

SaaS Payments Payment Services Payment Solutions Payments 75

SaaStr

JULY 20, 2021

David : If we can get a lighter we can definitely hook this up. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. Here we go.

Underperforming Technical Team 243

Underperforming Technical Team Sales Hiring AWS Business Model 243

SaaStr

JULY 1, 2020

Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely. Kristen Habacht: No, I was going to say, yeah, I would definitely agree with that and I think in general, we were not a traditional sales model, so we’re not as high volume. Jason Lemkin: Go ahead.

Merchant Services 175

Merchant Services Scale Sales Recruiting Sales 175

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Retail was mentioned twice, that’s it, and AWS was mentioned 78 times, so it’s probably not surprising that they’re doing this. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

OPEXEngine

JUNE 11, 2020

The product is hosted by the vendor or a 3 rd party (like AWS). There is no rigid definition of Subscription versus Term Licenses, though, so we’ve seen companies use the terms interchangeably. In a SaaS model, the customer “rents” the use of a software product – the customer has the right to use the software but does not own it.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

SaaStr

JULY 29, 2020

And while it’s different, it’s definitely a different thing going on in the world today. So if you’re one of those entrepreneurs who are working on your ideas and thinking, “Man is now the time to start,” it’s definitely possible. And I remember like AWS was growing really quickly.

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

Audacix

AUGUST 4, 2019

But it is definitely your responsibility to ensure that any external services you use do not increase the risk of a security breach or corporate espionage. All popular cloud services that you probably use, think Dropbox, Slack, AWS, Gmail, etc, have such pages that spell out their security practices. Look them up. Unfortunately.no.

Cybersecurity 53

Cybersecurity SaaS Outsourced Development AWS 53

SaaStr

MAY 15, 2020

Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. Is there a customer success playbook that I have to develop? But, we work with them to develop the communication cadence and style that works for them. .

Sales Hiring 192

Sales Hiring Scale Technical Review Outsourcing Services 192

Outseta

OCTOBER 11, 2019

Introducing Product Market Appetite Most discussions of product market fit begin with some squabbling over its definition—what exactly do we mean when we use this term? Rather than squabble over definitions provided by others, I’d like to introduce three definitions that have been helpful to me.

Product Marketing 50

Product Marketing Marketing Sales Hiring Education 50

Intercom, Inc.

DECEMBER 13, 2018

Julien, who previously directed business development and partnerships at Microsoft and is on the board of French media giant Le Monde, was perfectly poised for a conversation at the SaaStock conference in Dublin that ranged from the different missions within Facebook to why he’s betting big on chat. RBS was our first customer.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. I have about 140 folks and that includes the sales development reps. Amy : It definitely was a stumble.

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Audacix

JULY 18, 2022

There is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. DevOps best practices that will help you to run your software development projects smoothly. Here are mine: Maximize collaboration and communication between developers and system operators.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. I mean, there’s definitely paths that are more well-worn. And then Deborah, let’s definitely open it to questions. Jason : Still, I think if you can develop it, it’s a superpower. I mean, literally. Every retail shop was closed by 2000.

Sales Hiring 202

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 202

Neil Patel

FEBRUARY 5, 2021

They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt. Some of the notable features of WP Engine include: 55,000 WordPress plugins Automated SSL certificates Single sign-on authentication Development and staging environments Evercache Testing and debugging tools SSH Gateway.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

OCTOBER 17, 2019

We develop a search API to help any developer to have a very good search in their application. And we were using a solution from Amazon AWS… We had one big issue first, which was a number of regions they were supporting were not the same vendors. All the crazy idea we had actually they developed them.

Scale 122

Scale Scaling CTO Hire Part-Time VPE 122

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. I have a developer background. I mentioned this earlier, but developer community drove a company after 10 years to a $7.5

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. We were one of the first agencies where you can develop a program in in the US and carry that program over to the Chinese market, and we would just do a great job.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. A: You definitely need to understand Excel and technology and how it enables CSMs. All of those operational skills are things that you can develop with time, but you have to put yourself in the customer and the CSM’s shoes to really be successful in that role. He was exceptional.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

Neil Patel

JANUARY 1, 2021

This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. And it’s not just doctors who are affected by this.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Sales Hacker

MARCH 10, 2020

Tackle can give you access to the AWS, Azure, and Google Cloud platforms and your end customer can purchase your solution through those marketplaces, which can streamline the entire process and help you skip a bunch of steps. Nicole Wojno Smith: You can definitely give that feedback to the CEO. Welcome to the Sales Hacker Podcast.

Sales Hiring 73

Sales Hiring Scale Marketing AWS 73

SaaStr

DECEMBER 20, 2019

Prior to founding Outreach, Manny spent 7 years with Microsoft where he ran the Latin America and Canada business development group for Microsoft’s emerging mobile division, representing $50M of yearly revenue. If you ask Carlos, he would argue that a seller needs to be a hunter by definition.

Scale 140

Scale Sales Hiring Construction Education 140

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. I got the infrastructure, I got the AWS bill, don’t worry about it. ” Right?

Scale 108

Scale CTO Hire Scaling CTO Coach 108

BetterCloud

OCTOBER 21, 2019

Politis unveiled the first-ever definition of SaaSOps: SaaSOps noun. : Much to our attendees’ delight, he also unveiled a whopping 32 new integrations to support SaaS apps like Zoom, Atlassian, DocuSign, GitHub, OneLogin, PagerDuty, AWS, Tableau, Duo, Splunk, Datadog, and more. What’s the secret to scaling without adding IT headcount?

Scale 45

Scale compliance Headcount AWS 45

SaaStr

JUNE 25, 2019

But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones. We kept up pretty well, but we definitely had some challenges with that. Otherwise, we just got none of them. They were a small company.

Engineering 135

Engineering Part-Time VPE Sales Hiring Scale 135