SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. There is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Is this happening for you too?

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

JULY 20, 2021

David : If we can get a lighter we can definitely hook this up. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. Here we go.

Underperforming Technical Team 241

Underperforming Technical Team Sales Hiring AWS Business Model 241

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Retail was mentioned twice, that’s it, and AWS was mentioned 78 times, so it’s probably not surprising that they’re doing this. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. We develop a search API to help any developer to have a very good search in their application. So today we are a distributed team. Of course, behind this product, we have a super strong team.

Scale 130

Scale Scaling CTO Hire Part-Time VPE 130

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. I have about 140 folks and that includes the sales development reps. Amy : It definitely was a stumble.

Sales Recruiting 81

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 81

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 183

Merchant Services Scale Sales Recruiting Sales 183

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. million in 2013 to $115.9 million in 2014.). Work with me here. It’s OK.

Part-Time VPE 226

Part-Time VPE Technical Cofounder CTO Hire New CTO 226

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Welcome to the Sales Hacker podcast.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Outseta

MAY 8, 2020

As I’m now 10 years in, I feel like I can *officially* say that I have significant “experience”—I’ve definitely packed a wide range of experiences into the past decade. What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

OpenView Labs

MAY 5, 2021

Many companies are strategic consumers of open-source software as a means to reduce the burden on their software engineering team to build everything from the ground up. It depends on your definition of on-premise. Open-source communities typically fall into one of two buckets: user communities or developer communities.

Business 52

Business SMB Scale DevOps as a Service 52

Neil Patel

JANUARY 1, 2021

This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. And it’s not just doctors who are affected by this.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt.

Management 137

Management Technical Review Outsourced Development Engineering 137

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. ” There’s definitely something there. What do you think?

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We’ve all seen AWS and what they’ve done with their platform. If you think of this from a market size standpoint, there’s often this debate, is that good or bad? It is staggering.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. We were one of the first agencies where you can develop a program in in the US and carry that program over to the Chinese market, and we would just do a great job.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. Prior to that, he led sales teams all over the country, and we’re incredibly excited to have on the show. And every week we’re onboarding three to four to five teams. AJ Bruno: Yeah, I definitely did not start that way, Sam.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team. Justin Bedecarre: So, it truly has to be employee-led and it emphasizes choice.

Sales Recruiting 150

Sales Recruiting Cloud CTO Hire Scale 150

SaaStr

AUGUST 20, 2019

We definitely have a saying at SendGrid, “It’s we, not I.” We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun. I appreciate all the things that have transpired over the last four years. ” I didn’t do all those things.

Scale 139

Scale Acquisition Scaling Sales Hiring 139

SaaStr

JULY 29, 2020

And while it’s different, it’s definitely a different thing going on in the world today. So if you’re one of those entrepreneurs who are working on your ideas and thinking, “Man is now the time to start,” it’s definitely possible. And I remember like AWS was growing really quickly.

Sales Hiring 175

Sales Hiring Outsourcing Services Scale Sales Recruiting 175

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. As for Liat, prior to Airtable, she was the Chief Revenue Officer @ Assist. Harry Stebbings: Can I dig in on the referral element?

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108

SaaStr

JULY 10, 2020

” And invest your team’s time and energy to say, “Hey, if this, then that. ” And then we debated like how across the leadership team to say, “Hey, can we afford this or not?” And what’s the best case? What’s the base case?” The second is what I call establishing ground truth.

Scale 193

Scale Sales Hiring Pricing Sales Recruiting 193