SaaStr

MAY 28, 2024

Mistake #5: Not Properly Jumping on the AI Bandwagon AI hasn’t changed every B2B and SaaS space in 60 seconds. Just because you can type some text and get a cartoon doesn’t mean you’re making your customers happier. But you will lose the deal if you’re not at feature parity in AI with your competition. You have no choice.

Sales Hiring 252

Sales Hiring Scale AI Search AI 252

SaaStr

JULY 18, 2023

Is it all about AI? Take a look back at our great Workshop Wednesday with Jack here on Things You Think as a First Time Founder … That Just Ain’t So: #4. Who Will Win the Go-to-Market AI Race — Startups or Incumbents? Are we done cutting? Will a wave of IPOs in 2024 bail everyone out? What about 1,000+ unicorns?

Scale 207

Scale AI Scaling Business Model 207

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. “2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. ” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? .”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Stax

FEBRUARY 20, 2024

Most recently, Sundt worked at IBM helping financial service customers build roadmaps for adopting Large Language Models (LLMs) and generative AI through his Design Thinking workshops. Sundt will assume responsibility for all technology and engineering operations at Stax. and Canada.

CTO 88

CTO Stax Payments Merchant Services 88

User Pilot

JUNE 12, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Also, the platform uses AI to offer actionable suggestions based on your ideas. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Leadership 52

Leadership Trends AI Customer Support 52

SaaStr

SEPTEMBER 18, 2023

Doing outbound well, customer success, account management, and marketing tools are radically different, but the idea of communicating on multiple levels of drip marketing, personalized content, events, webinars, etc. Now, we’ve got AI, and people question whether all traditional categories are done. It could be AI.

Sales Hiring 236

Sales Hiring SaaS Banking Enterprise 236

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

Sales Hacker

MARCH 1, 2024

Crafting value for a persona In addition to launching AudiencePlus, Founder & CEO Anthony Kennada was also the founding CMO of Gainsight, credited as creating the category of customer success in SaaS. The proof of their success came when the company went from $0 to $100M in ARR, and was later acquired by Vista at a $1.1B

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Collecting referrals from businesses when possible.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Over 80% of investor money is in AI.

Payment Solutions 229

Payment Solutions Sales Hiring AI SaaS Payments 229

Sales Hacker

FEBRUARY 18, 2021

The conference will have it all: training sessions, workshops, smaller breakout sessions, keynote speakers, networking opportunities, and virtual parties – yes, really, they have it all. Better customer and prospect engagement practices. If you’re wondering who should attend, Unleash is geared for: Sales leaders. March 24–25.

Sales 108

Sales Sales Enablement B2B Leadership 108

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives from companies like Slack, Zoom, Intercom, and Stripe—plus 25+ AMAs with top industry experts, 100+ workshops, happy hours, and lots more. Lisbon: Nov 1-4, 2021.

SaaS 52

SaaS Finance Startup Subscription 52

Sales Hacker

DECEMBER 18, 2019

2: AI & machine learning will become more than just a buzzword. Until recently, most AI was only able to tease out specific data points from large mountains of information. For example, some sales engagement tools can now use AI to read the text of an email and actually understand the sentiment behind it.

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

SaaStr

MAY 8, 2020

So, you really need to speed up onboarding, especially for an enterprise customer. So, our company, Arthur, an explainable AI company, realized that the regulated industries they sell into also want their solution on prem, even during a pilot phase. Can we help you help out more with customer success?”,

Sales Recruiting 176

Sales Recruiting Technical Review Sales Hiring Outsourced Development 176

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. And forums, workshops, and conferences play a pivotal part in educating the audience. A vacation sounds great, doesn’t it?

Customer Success 10

Customer Success Scale Technical Review Innovation 10

Sales Hacker

DECEMBER 18, 2019

Because AI and machine learning have been buzzwords for years now, but they’ve never quite lived up to the hype. For example, some sales engagement tools can now use AI to read the text of an email and actually understand the sentiment behind it. To me, there are 3 main stages of the sales process: pipeline , closing , and success.

Sales Hiring 59

Sales Hiring Trends Sales Consulting 59

SmartKarrot

SEPTEMBER 21, 2023

Customer success is evolving fast from being a support-oriented function to one which owns and drives revenue. Collaborate Across Teams: Account expansions cannot be the sole responsibility of the account management or the customer success team. Part 1: Understanding the Basics What is a Playbook?

Machine Learning 10

Machine Learning Artificial Intelligence Scale Technical Review 10

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. contact-form-7].

Scale 11

Scale B2B Machine Learning Artificial Intelligence 11

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. Who does a Customer Success Operations Manager typically report to?

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SmartKarrot

MARCH 2, 2022

This provides social proof of your brand to future customers. Find free trial alternatives — Offer free workshops or consulting services to potential clients so they may get a sense of what it’s like to be your client. #3 To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Growth Marketing 12

Growth Marketing Strategy Marketing SaaS 12

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Adrian Swinscoe. Annette Franz. Marsha Collier.

Social Media 10

Social Media Consulting Artificial Intelligence Technical Review 10

SaaStr

AUGUST 7, 2021

Yashar Behzadi, CEO Synthesis AI. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku. Yashar Behzadi, CEO Synthesis AI. Pete Khanna CEO @ Team Support.

VP of Engineering 265

VP of Engineering Technical Cofounder CTO Coach CTO Hire 265

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MAY 12, 2024

As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. What are the pros and cons of Heap?

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Salesforce.com – The Customer Success Platform To Grow Your Business. Drift – a messaging app for sales & customer success.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Sales Hacker

MARCH 2, 2020

This is the modern edition of a business classic, confronting the rapidly evolving world of B2B sales with real-world examples, new strategies for confronting competition, and a special section featuring the most commonly asked questions from the Miller Heiman workshops. Agile Selling. Jill Konrath. DJ Sebastian.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141