ChurnZero

JANUARY 10, 2023

No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. What is Customer Success AI ? Within seconds, you’ll get a first draft to refine, customize and use.

AI 98

AI Customer Success Artificial Intelligence Generative AI 98

User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts.

AI 98

AI Customer Success Technical Review Generative AI 98

ChurnZero

NOVEMBER 30, 2023

Artificial intelligence (AI) has long sparked the human imagination, often in the form of science fiction. Movies about AI becoming sentient and moving to destroy its human makers are plentiful, and mostly follow a familiar storytelling format in which the humans fight back and win. The argument that AI will replace customer success.

Artificial Intelligence 52

Artificial Intelligence AI Customer Success Management 52

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

Customer Success 94

Customer Success Generative AI AI Scale 94

CustomerSuccessBox

MARCH 28, 2022

Most SaaS firms see Customer Success as a necessary evil. Customers buy your product to achieve their goals. It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase. So, customer success is the ‘growth hack’ that your SaaS firm is looking for!

Artificial Intelligence 52

Artificial Intelligence Customer Success AI Technical Review 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts.

AI 75

AI Customer Success Technical Review Generative AI 75

ChurnZero

MAY 31, 2023

The post Customer Success AI appeared first on ChurnZero.

AI 52

AI Customer Success 52

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Scale Systems Review Software Review 103

Sixteen Ventures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. Bing Chat: AI Search Bing Chat is a new service from Microsoft that’s based on ChatGPT that lets you chat with Bing on your phone or desktop browser.

ChatGPT 60

ChatGPT AI Search Artificial Intelligence AI 60

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. In the case of conversational AI, these outputs are the responses it provides to users. Why use conversational AI?

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

SaaStr

APRIL 20, 2024

We went pretty deep on: The real role of AI in marketing today Does everyone just want to be a strategist now? Will AI let ICs do more, with fewer managers? AI-powered tools can automate many tasks, flattening organizational structures and allowing individual contributors to accomplish more with the help of AI agents.

Sales Hiring 247

Sales Hiring Startup Marketing Technical Review 247

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. What was once time-consuming and tedious is becoming streamlined and automated, with customer success teams better able to manage their customers proactively. AI is here to stay and it will continue to make the lives of CSMs easier as it matures.

Onboarding 76

Onboarding AI Strategy Social Media 76

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

SaaStr

JANUARY 18, 2022

Over the last decade, Dataiku has built a robust enterprise AI platform. Their success as a business has been grounded in how they prioritize the success of their customers. The post How Product and Customer Success Can Empower Customers of any Size with Dataiku (Video) appeared first on SaaStr.

Customer Success 235

Customer Success Scale SMB AI 235

CustomerSuccessBox

APRIL 28, 2021

Customers are at various stages of the life cycle, adoption, maturity, plans, and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. How can Customer Success Technology come to help? AI is going to change all of that.

AI 52

AI Customer Success Technology Retention 52

User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 93

Customer Success Sales Hiring Scale SaaS 93

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. “2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. ” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? .”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Sixteen Ventures

FEBRUARY 26, 2023

Generative AI, like ChatGPT, is a powerful technology that has revolutionized the way we approach various fields, including writing, coding, music composition, and even Customer Success. However, while the power of generative AI like ChatGPT is undeniable, it is important to understand that this technology has limitations.

ChatGPT 60

ChatGPT Customer Success Generative AI Artificial Intelligence 60

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

SaaStr

JANUARY 7, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Beginning of The End of Customer Success, SDRs, and Support Agents A Low Burn Multiple is Great. How IBM Sees AI Changing the Game for Companies of All Sizes We End the Year at All-Time Lows for SaaS Growth.

Venture Capital 221

Venture Capital Scale AI Customer Success 221

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding?

Artificial Intelligence 90

Artificial Intelligence AI Onboarding Machine Learning 90

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 93

Artificial Intelligence AI SaaS Payments Payment Solutions 93

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Selling internationally is key to their business model.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

Sixteen Ventures

FEBRUARY 18, 2023

You know ChatGPT is powerful, but how is it actually useful to you in Customer Success on a daily basis? When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. I like to remind people that AI will not replace you.

ChatGPT 60

ChatGPT Customer Success AI Search Artificial Intelligence 60

Sixteen Ventures

FEBRUARY 27, 2023

As a Customer Success professional looking to stay relevant in your field and be the best at what you do, one emerging tool that you need to be aware of – and start using – is ChatGPT. This is where AI tools like ChatGPT come in. We created our Prompt Engineering for Customer Success course for this reason.

ChatGPT 60

ChatGPT Customer Success AI Engineering 60

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 82

Customer Success Scale Innovation Forecasting 82

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Even small businesses need to adopt AI technology to keep up. Use Exceed.ai

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

SaaStr

JANUARY 21, 2024

SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean   2. SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin     3. A Few Things That Don’t Actually Seem to Help.

AI 191

AI Enterprise Customer Success Retention 191

SaaStr

MARCH 3, 2024

SaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions      Top Videos This Week: 1. LIVE Workshop Wednesday: Pricing and Packaging for AI Products with Sandhya Hegde, General Partner at Unusual Ventures 4. appeared first on SaaStr.

Generative AI 211

Generative AI AI Startup Pricing 211

CustomerSuccessBox

SEPTEMBER 7, 2021

And in all these -the common thread- Customer Success. Customer Success as a stream has played an important role. So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. 1 Renewed focus on new customer onboarding. via GIPHY. #1 5 Flexibility.

Customer Success 96

Customer Success Trends AI Innovation 96

SaaStr

DECEMBER 24, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10+ Signs of a Mediocre Hire The Where, When, and How of AI with Theory Ventures, Open AI and More 15 Signs You Have a SaaS Metrics Problem (and How to Fix it) 4 Recent, Very Bad, Truly Terrible Customer Success Experiences.

Sales Hiring 202

Sales Hiring Scale AI Metrics 202

SaaStr

DECEMBER 31, 2023

Updated) The End of Customer Success As We Knew It 5 Perhaps Somewhat Obvious Predictions for SaaS in 2024 Top Podcasts This Week: 1. SaaStr 712: Is AI the Only Thing in SaaS that Anyone Cares About Anymore? LIVE Workshop Wednesday: Is AI the Only Thing in SaaS that Anyone Cares About Anymore?

Scale 206

Scale Sales Hiring AI Customer Success 206

Valuize Consulting

JANUARY 25, 2024

Mastering Digital Customer Success: Insights From Valuize Spark Toronto What does your Digital CS model look like today and what was the journey like to get here? In the rapidly evolving B2B recurring revenue economy, the focus on Digital Customer Success is more pertinent than ever.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

SaaStr

JANUARY 14, 2024

The Beginning of The End of Customer Success, SDRs, and Support Agents The End of Customer Success As We Knew It Fake Multi-Product vs. Real Multi-Product Top Podcasts This Week: 1. SaaStr 712: Is AI the Only Thing in SaaS that Anyone Cares About Anymore? Except Maybe Your Existing Investors.

AI 196

AI Customer Success Startup SaaS 196