Blulogix

APRIL 4, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount.

Subscription 40

Subscription Payment Features B2B Management 40

ProfitWell

OCTOBER 9, 2019

Running a subscription business is a lot of work. Every month you need to make sure recurring payments are being processed by your payment gateway and accepted by various merchant accounts. If you miss out on a one-time payment or recurring charge, that’s money you might not get back. Automate payments.

Payment Services 40

Payment Services Payment Features SaaS Payments Merchant Services 40

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see?

Acquisition 148

Acquisition Strategy Technical Review SaaS 148

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see?

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

Chart Mogul

APRIL 15, 2021

Keeping your pace of growth while going through an acquisition is difficult. Kaspars’ first enterprise was an agency creating websites for customers in the UK. He noticed almost right away that it would be easy to re-package what they created for internal use as a product and sell it as subscription-based software.

Acquisition 83

Acquisition Data Scale Banking 83

SaaStr

JANUARY 24, 2024

What should you look for in an Enterprise rep vs. a Mid-Market rep? So, Calendly decided to invest in going Enterprise. But going Enterprise is so much more than just hiring Enterprise salespeople. In the early days of exploring Enterprise, getting an Enterprise company to commit to investing in you is half the battle.

Scale 231

Scale Sales Hiring Scaling Revenue 231

User Pilot

APRIL 8, 2024

Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams.

Strategy 75

Strategy Business SaaS Customer Lifetime Value 75

Baremetrics

MARCH 16, 2021

When choosing the right billing software for your subscription businesses, there are many things to consider. Recurly vs. Zuora at a Glance Geared towards the subscription economy, both platforms help clients with their billing and invoicing while helping with customer relationship management (CRM). Want to Reduce Your Churn?

Payment Solutions 59

Payment Solutions Payment Features Payments Merchant Services 59

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Mergers and acquisitions. Era 2, SaaS 2.0: Era 3, SaaS 3.0:

Scale 204

Scale Finance Sales Hiring Scaling 204

Practical Advice on SaaS marketing

SEPTEMBER 5, 2012

Specifically, it illustrates the need for software-as-a-service (SaaS) companies to spend money - lots of it - on customer acquisition. times more on customer acquisition than annual revenues, and in 2007 it spent nearly 18 times more than annual revenues. In 2008, it spent 2.5 A typical sales cycle can extend over 6-9 months.

Acquisition 140

Acquisition Enterprise Revenue SaaS 140

Tom Tunguz

MAY 11, 2023

Salesforce catalyzed cloud-delivery & annual subscription model in the enterprise, upending decades of selling software with perpetual licenses. Novel content creation techniques used the right way might enable a new form of inbound lead acquisition. The iTunes store launch in 2008 enabled Uber. AI enables ABM-at-scale.

AI Search 176

AI Search AI Scale Cloud 176

Baremetrics

APRIL 6, 2021

ProfitWell is a cloud-based app that generates real-time financial and subscription metrics for data-driven SaaS enterprises. The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. But ProfitWell does not benefit all SaaS companies.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

Clouded Judgement

JANUARY 12, 2024

It’s better to come to that realization today than grinding for 2 more years only to realize it then when your cash balance has dried up and all of a sudden you have no leverage in an acquisition. An acquisition at $200m can be life changing for founders, or it can be worth nothing if they raised $250m at $1B valuation back in 2021.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

Totango

APRIL 30, 2021

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Calculating the Cost of Customer Acquisition. To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. The result is your average CAC.

Acquisition 63

Acquisition Retention Social Media Advertising 63

OPEXEngine

DECEMBER 7, 2021

The pricing model, which leads to increases or decreases in revenue based on how much customers engage with a service, has been gaining on the more traditional subscription model as the main way SaaS companies make money. Enterprise companies. The only category where usage pricing isn’t taking hold quickly is in the enterprise space.

Subscription 52

Subscription Payment Features Pricing SaaS 52

Kellblog

JULY 8, 2020

” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times. Here’s an edited version of Mark’s top ten enterprise software startup mistakes list, along with a few comments prefaced by DK.

Sales Hiring 139

Sales Hiring Startup Software Review Enterprise 139

SaaStr

FEBRUARY 28, 2021

“7 Common Enterprise Marketing Mistakes from Google’s Head of Global Marketing” #7. “The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics” #8. “The Current State of SaaS Companies, Subscriptions, and Retention in 2021 with ProfitWell” #9.

Acquisition 230

Acquisition Retention Subscription Payment Features 230

Subscription Flow

JANUARY 3, 2024

Having a flexible pricing strategy allows SaaS providers to cater to different customer segments and needs by offering different pricing models such as subscription, usage-based , freemium, or hybrid. While this strategy may result in lower profits or even a loss, it may help limit competition and maximize customer acquisition and retention.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

ProfitWell

AUGUST 19, 2019

Customer retention is king for any subscription business. Yes, charming visitors and turning trial users into paid subscribers are important—but building a SaaS business solely through brute-force acquisition doesn’t cut it anymore. That’s a shame, since the data shows retention is a far more efficient growth driver than acquisition.

Retention 92

Retention Subscription Payment Features Benchmarks 92

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). On top of that, churn and expansion tend to be quite predictable with low volatility.

AI 183

AI Revenue Cloud Technical Advisors 183

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 96

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 96

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Chart Mogul

APRIL 15, 2021

Keeping your pace of growth while going through an acquisition is difficult. Kaspars’ first enterprise was an agency creating websites for customers in the UK. He noticed almost right away that it would be easy to re-package what they created for internal use as a product and sell it as subscription-based software.

Acquisition 52

Acquisition Data Scale Banking 52

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Navint

AUGUST 27, 2021

Demand for Lead-to-Revenue services has hit a fever pitch in recent months as the shift to subscription-based business models has fundamentally changed enterprise operations. In this Q& Source.

Acquisition 52

Acquisition Revenue Consulting Cloud 52

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. What is the subscription-based economy? How does the subscription-based economy work? What customers look for in subscription companies.

Payment Features 49

Payment Features Payments Subscription Trends 49

Chart Mogul

JANUARY 20, 2020

In 2020, Ryan and the team plan to expand the Partner Program and using it as an acquisition channel as well. Ryan shares that switching to Stripe for automated billing and Worldpay for custom invoicing allowed Teamwork to clean up their billing data and streamline it within ChartMogul.

Acquisition 52

Acquisition Retention Payment Features Leadership 52

SaaStr

DECEMBER 27, 2020

Devops has gone very enterprise quickly, and so has New Relic. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%.

Scale 304

Scale Outsourced Development SMB Cloud 304

SaaStr

JANUARY 15, 2021

Qualtrics does have a long tail of 12,000+ customers, but many of its motions are pretty enterprise. 25% of revenue from services may sound high, but it’s a fairly standard ratio in true enterprise software. Most folks slow down then, e.g. as LinkedIn did for a year or so after the Microsoft acquisition. #9.

Enterprise 258

Enterprise Scaling Investment Revenue 258

Clouded Judgement

JUNE 9, 2023

Very healthy new business (new customer) acquisition. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Top 5 Median: 15.6x

Trends 130

Trends Cloud Azure AWS 130

SaaSOptics

APRIL 7, 2022

” Or, as Openview Partners defines it, “ product-led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.” Your product can drive customer acquisition. SaaS Tools For Product-Led Growth Companies.

Business Model 74

Business Model Payment Features Business SaaS 74

Chart Mogul

JANUARY 20, 2020

In 2020, Ryan and the team plan to expand the Partner Program and using it as an acquisition channel as well. Ryan shares that switching to Stripe for automated billing and Worldpay for custom invoicing allowed Teamwork to clean up their billing data and streamline it within ChartMogul.

Acquisition 52

Acquisition Retention Payment Features Leadership 52

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g. Wondering why people are canceling their subscriptions? What is churn?

Payment Methods 66

Payment Methods Churn Subscription Payment Features 66

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

ProfitWell

JANUARY 13, 2020

There’s a question that every startup founder, subscription service provider, and ecommerce store owner, needs to ask themselves on a regular basis: Is this the most effective price for my product or service? Especially if you’re trying to get ahead in today’s highly competitive SaaS and subscription markets.

Pricing 52

Pricing Subscription Payment Features Strategy 52

BrightBack

NOVEMBER 4, 2021

The Essentials Plan is designed for startups and low-volume subscription companies (up to 250 cancels/mo) to delight customers with a personalized cancel experience, while a/b testing save offers, loss aversion, and capturing actionable churn intelligence to retain and improve. The Subscription landscape is a-changing.

Retention 52

Retention Subscription Payment Features Benchmarks 52