FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g. But do you have the time to individually email and/or call each failed payment?

Payment Methods 72

Payment Methods Churn Subscription Payment Features 72

FastSpring

MARCH 9, 2022

Question: What’s the most important page on a software website — other than the homepage? Because we have data from thousands of Saas and software websites. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more.

SaaS Payments 143

SaaS Payments Pricing Payments Payment Methods 143

BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Baremetrics

OCTOBER 8, 2021

Most online businesses use a customer relationship management ( CRM ) software package and/or payment processor to manage their billings because handling many customers across regions by hand is difficult, and in a competitive market there is no room for errors. For many SaaS enterprises, Stripe is the payment processor of choice.

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

FastSpring

JUNE 19, 2019

A lot of the findings are expected (there are more internet users than ever, and we’re becoming more obsessed with social media and ecommerce). We’re Personalizing Customer Experiences More Than Ever Before. But for those who have a smartphone, nearly a quarter are “almost constantly” online.

Payment Methods 82

Payment Methods Trends Payments Payment Services 82

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Aysling

NOVEMBER 11, 2020

If you have strolled around the Aysling website, then it is likely you have seen the term “ Contracts to Cash ” in quite a few places, and you might be wondering what is Contracts to Cash; and how does it apply to my business? Aysling is not a Marketing Acquisition tool. To answer that, we have to explain what Aysling isn’t first.

Outsourced Development 56

Outsourced Development Payments Payment Solutions Payment Features 56

SaaStr

NOVEMBER 2, 2019

Does one have to move to enterprise? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

Baremetrics

OCTOBER 7, 2021

Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. You should sign up for the Baremetrics free trial , and start monitoring your subscription revenue accurately and easily. The first method is additive, while the second is subtractive.

Payments 97

Payments Payment Methods Payment Services SaaS Payments 97

OPEXEngine

FEBRUARY 22, 2022

Enterprise. Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Business to Consumer (B2C). SMM SaaS Company Overview & Market Dynamics. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

MARCH 14, 2024

From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending. You can also send personalized messages to specific clients for an enhanced customer experience. Automated messages and notifications.

Payments 52

Payments Payment Solutions Payment Methods Business 52

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Best practices: Consumption vs subscription. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ). Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Hitenism

JANUARY 9, 2017

Google Analytics didn’t keep track of users over time which meant it was virtually impossible to track multiple visits, purchases, and subscription payments. When we started Crazy Egg in 2005, it was pretty hard to get new customers without spending money on paid acquisition. Who is our audience? Web designers.

Startup 167

Startup Payment Methods Payment Solutions SaaS Payments 167

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. As a budding SaaS offering, we had some things in place, but a lot of the older design remained.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Baremetrics

AUGUST 23, 2021

If you choose not to finance your business by selling part of it to venture capitalists, and you also do not want or cannot secure a loan, then you are left with bootstrapping. You might need to maintain a full-time job and treat your enterprise as a side hustle. You will be funding your dream using personal savings.

Business 96

Business Payment Services SaaS Payments Payment Solutions 96

Baremetrics

SEPTEMBER 24, 2021

Equity financing is a method of capital raising via the selling of stock. Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. Sign up for the Baremetrics free trial , and start monitoring your subscription revenue accurately and easily.

Finance 98

Finance Venture Capital SaaS Payments Payments 98

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Baremetrics

MAY 18, 2021

Working to acquire, qualify, and convert leads is a critical part of SaaS business success, whether you’re a startup or an established enterprise. Start by adding monitoring and analytics tools to your website so you can see where users are spending time and which content helps drive conversions.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payments SaaS 100

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry. The problem with SaaS is getting people to see the value in your product.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

Baremetrics

AUGUST 17, 2020

How are people getting to your website? Baremetrics Baremetrics is a SaaS analytics tool that pulls in data from your payment provider (like Stripe, Recurly and Chargebee to name a few). Installing the tracking code on your website is pretty simple, and it’ll give you the basic information like traffic sources and website visitor info.

Payment Methods 124

Payment Methods Business SaaS Payment Solutions 124

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Payment Features 92

Payment Features Payments Payment Methods Subscription 92

SmartKarrot

AUGUST 17, 2020

This takes place when you pop into a store to purchase a bottle of water. Other examples include leasing/renting, contractual, commission-based, and subscription-based (or recurring revenue) model. In this article, we focus on recurring revenue. SaaS systems are typically subscription-based, with recurring payments.

Payments 19

Payments Payment Methods Revenue SaaS Payments 19

Baremetrics

OCTOBER 24, 2021

Stripe is indispensable for the average online business, providing the many different tools, reports, and customizations that power online payment processing, but it isn’t without limitations. For example, the Stripe analytics dashboard is lacking the needed depth for SaaS businesses that rely on recurring revenue.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. It takes care of each of your needs in one go.

Payments 10

Payments Payment Solutions Payment Features SaaS Payments 10

ProfitWell

MARCH 3, 2020

Listen wherever you get podcasts: Your top subscription news. Dave Kellogg , the consultant, advisor, and blogger with an expertise on enterprise software startups—author of the cleverly titled Kellblog —recently posted a piece on Coronavirus and its correlation to CEOs everywhere. And finally, the evolution of B2B SaaS billing.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ProfitWell

NOVEMBER 12, 2019

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Acquisition. Monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Note: these methods are by no means mutually exclusive. Don’t be this person. Source: mywellnesshub.in.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

OpenView Labs

JANUARY 29, 2020

This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure. Freemium: It’s About Acquisition, Not Revenue. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Baremetrics

OCTOBER 22, 2020

Perhaps the most basic way to conceptualize usage-based billing is as a “pay as you go” plan (think: old-school phone plans prior to unlimited data, minutes and texting). Beyond customization, this structure highlights how usage-based pricing can help users plan and price out exactly what they need prior to payment. Solo businesses?

SaaS Payments 80

SaaS Payments Pricing Scale Payment Services 80

OPEXEngine

JULY 28, 2020

It then laid out a careful strategy to transform Adobe, largely via M&A, into a company offering cloud-based subscriptions that would “give everyone everything they need to design and deliver exceptional digital experiences.” The company’s response was to broaden its ambition for how and what it would deliver to its customer.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52