FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 129

Software Review Technical Review Development Team Review Branding 129

Andreessen Horowitz

OCTOBER 4, 2023

Prep and Outreach The lender universe is large and ever-evolving, as evidenced by the acquisitions of both SVB and First Republic earlier this year. OUR PRIVACY POLICY By clicking the Download button, you agree to the Privacy Policy. For corporate debt, normal venture counsel (e.g., Cooley, Goodwin, Gunderson Dettmer, or Wilson, etc.)

Outsourcing Services 128

Outsourcing Services Software Review Scale Banking 128

Intercom, Inc.

DECEMBER 12, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. By ensuring users are getting true value from your product, you actually increase customer acquisition. Do you opt for one flat fee or try to come up with a system that scales? But it isn’t about giving away the farm.

Scale 169

Scale Growth Hacking Enterprise Scaling 169

OpenView Labs

OCTOBER 26, 2021

The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . If none exist, pick a price where the scaling mechanism is clearly tied to the buyer’s perception of value. First funding.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction. A final note on the descriptor “strategic”.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intello

FEBRUARY 18, 2021

And, when SailPoint’s artificial intelligence capabilities are combined with the detailed usage data and analytics that Intello provides, customers will begin to benefit from new types of identity security recommendations--helping them better secure their SaaS applications and improve compliance.

Scale 52

Scale Artificial Intelligence compliance Cloud 52

Tom Tunguz

APRIL 16, 2013

Shifting from Customer Acquisition from Field Sales to Customer Support. Direct sales, powered by quota carrying, relationship building salespeople, aren’t profitable at this scale. To the controller/VP of Finance, Expensify offers better compliance with spend policies, a huge challenge for most companies of any scale.

SMB 100

SMB Scale Startup SaaS 100

SaaStr

NOVEMBER 28, 2019

It was initially compliance focus. Teddie : And also we’ve seen the BI market that’s been acquisitions at the last. Felix : It was a lot easier to invest to convince customers and investors and so we actually, I mean more of a European way of scaling a company. And again, we had to prove that with the data.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

ChurnZero

MARCH 31, 2022

Q: For customer acquisition cost, how far back should the numerator and denominator “lag”? I suspect the real issue is process compliance. First, how would you rate your CSM on a scale of 1-10 on both effectiveness and relationship (so they can say “we like Joe but he’s not effective,” in effect)?

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OPEXEngine

FEBRUARY 22, 2022

Instead, SMM SaaS companies will leverage Inside Sales and Channel Partners coupled with digital marketing to drive down Customer Acquisition Costs. This strategy allows for a portfolio approach giving the company more flexibility in managing its Customer Lifetime Value (CLTV)/Customer Acquisition Cost (CAC) ratio.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaSOptics

JANUARY 20, 2022

ASC-606 Compliance in Compensation Planning. The sooner you get your improved comp plan in place, the better; don’t wait until you’re facing down the rapids of an audit or acquisition to get those paddles out and start rowing in sync. There’s no need to reinvent the wheel when it comes to compensation and sales commission planning.

Compensation 77

Compensation Scale compliance Forecasting 77

Sales Hacker

FEBRUARY 2, 2021

This model is relatively popular for companies dealing with low-cost products associated with low customer acquisition cost. Security : Are all data fully protected and in compliance with privacy policies? Be on the lookout for significant announcements, acquisitions, changes, and new businesses into the industry. Self Sales.

Scale 95

Scale Enterprise Marketing Sales 95

Chart Mogul

DECEMBER 4, 2020

It required significant development work, working with banks and other financial institutions, passing multiple verification and compliance hurdles, and so on. The obsessive focus on customer experience is not just a powerful acquisition engine, but also a great tool for promotion.

Payment Methods 105

Payment Methods Payment Services Payments Payment Solutions 105

FastSpring

SEPTEMBER 24, 2020

For example, though your SaaS business may experience revenue growth from comprehensive subscription management and new service offerings, how much you take home may be challenged by overheads such as high customer acquisition costs, employee remuneration, and the like. It’s Easier to Scale.

Payments 83

Payments Payment Methods Payment Features Payment Services 83

Stax

FEBRUARY 19, 2024

Thanks to SaaS solutions, businesses can easily scale their workflows, eliminating the need to install programs locally or pay for expensive licenses. Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. What is Vertical SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Valuize Consulting

JULY 15, 2021

Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. My first job ever was at Canadian Tire while I was in high school but my first official job in product ownership was with a global compliance company.

Technology 52

Technology Customer Success Interviewing Scale 52

Chart Mogul

DECEMBER 4, 2020

It required significant development work, working with banks and other financial institutions, passing multiple verification and compliance hurdles, and so on. The obsessive focus on customer experience is not just a powerful acquisition engine, but also a great tool for promotion.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Point Nine Land

MARCH 7, 2019

Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. It begins to feel like you’re on to something, and you’re starting to think about raising more money to accelerate product development and customer acquisition. Not sure what your subsidiary structure etc.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. At what scale does that become impossible? Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why is this?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

MARCH 8, 2019

It just doesn’t work as a metaphor anymore to describe how people really buy and describe how modern organizations really scale. My perspective is a logo is probably a term one uses to describe market share acquisition, but at the essence of any acquired customer, there is a human. It’s got to scale on the back end.

Scale 109

Scale Sales Hiring Underperforming Technical Team Social Media 109

Intercom, Inc.

DECEMBER 13, 2018

Not to connect everyone – because everyone is already connected in the company – but to keep the culture and to scale the culture as they grow. It’s all about distributing content on many platforms like web and mobile, monetizing, driving adoption, driving acquisition at the lowest possible cost, driving lifetime value.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SmartKarrot

JUNE 16, 2022

Although subscription billing models may be able to make overall organizational transactions much easier than ever before, as your business continues to grow in terms of scale and complexity, your business should begin to implement recurring billing automation wherever possible. Billing Automation. Adjustable Scalability Is Key.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

SaaStr

DECEMBER 31, 2019

And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Shanee : It’s a scale question. Shanee : Because if your issue is acquisition of new users, that’s the thing you need to figure out. Is it the acquisition of the users?

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

ChurnZero

JANUARY 13, 2022

“Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry. ” Bill comes to ComplySci with over 15 years of building and scaling customer experience teams in high growth SaaS companies. Follow Chris on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

JANUARY 12, 2021

One such law is HIPAA compliance. But customers often don’t have time to get into the details of such compliance. As companies are focusing more on patient retention and acquisition, PaaS is being used more widely by them because it allows them to create custom apps and includes a software development kit (SDK).

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

User Pilot

MARCH 21, 2023

It offers advanced security and compliance features and priority support. It adds unlimited saved reports and saved cohorts, the modeling layer, and email support. The Enterprise plans start at $1,667/month and can serve 1B+ events. Mixpanel gets stellar user reviews but the price comes up as one of its weak spots.

Pricing 98

Pricing Software Review compliance Retention 98

Scytale

FEBRUARY 13, 2024

Perhaps it’s a new approach to customer success, an exciting marketing strategy, or a tech solution that could rescue you from spending hundreds of hours on audits and data compliance tasks (hint hint: we’ve got you covered on this one). This B2B SaaS conference focuses on growth strategies, funding, and scaling in this competitive domain.

compliance 52

compliance SaaS Cybersecurity Automotive 52

SaaStr

MARCH 8, 2019

It just doesn’t work as a metaphor anymore to describe how people really buy and describe how modern organizations really scale. My perspective is a logo is probably a term one uses to describe market share acquisition, but at the essence of any acquired customer, there is a human. It’s got to scale on the back end.

Scale 49

Scale Sales Hiring Underperforming Technical Team Social Media 49

Mucker Capital

APRIL 6, 2023

You engage the marketing team and you do a lot of acquisition and people are coming. You can begin to work on position a little bit, but the early acquisitions are there to give you more users to work on to continue to build out the product. Then, any marketing budget or any acquisition effort you do at large scale is not wasted.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. Often founders who become CEOs of scaling companies start to burn out when they’re consistently doing the things that they hate doing.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Sales Hacker

SEPTEMBER 18, 2023

He brought up a very interesting topic that many GTM leaders / founders face as a challenge when scaling a startup; highlighting the 3 stages of executive hires as you scale and what to look out for qualitatively. Because Innovation inevitably (but not exclusively) goes down as you scale.

Sales Hiring 89

Sales Hiring Technical Cofounder Scale Sales Recruiting 89

FastSpring

MARCH 15, 2021

The subscription model naturally shifts your focus from customer acquisition to customer retention. Easier to Scale. Forgetting Tax Compliance. Tax law and compliance are complicated. Stronger Customer Relationships. However, you need to have a strategy in place to convert your free customers to paying customers.

Payment Features 116

Payment Features Payment Services Subscription Payment Solutions 116

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. The day that acquisition closed, we became a 250,000 person company. So the scale is sort of mind blowing in certain ways. I’ve learned a lot about just the financial system at scale. It was tedious in certain ways.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

SmartKarrot

SEPTEMBER 1, 2022

When you land an enterprise client, you must be prepared to scale your business to meet their needs. Customer Acquisition Cost (CAC): The sum invested in acquiring a new client, typically through marketing and sales efforts. Do not chance to be unnoticed by your non-compliance. Quickly adapt during mergers and acquisitions.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

User Pilot

NOVEMBER 25, 2023

This analytical process is crucial in obtaining insightful information for maintaining a lucrative consumer base — increasing user acquisition, effectiveness, and improving customer retention rates. Starter – Suitable for startups looking to scale their business.

Retention 85

Retention Software Review Technical Review Scale 85

SaaStr

MAY 17, 2019

As for Godard, he founded his first business, BigMachines, in 2000, a business he scaled to $50m in revenue and over 300 people up until it’s acquisition to Oracle 11 years later for $400m. Where does Godard believe that things really start to break down in the scaling of an organisation? I love that frugal scaling.

Scale 153

Scale Sales Hiring Software Review Leadership 153

FastSpring

FEBRUARY 20, 2019

Growing and Scaling Your Company. First and foremost, scaling a software company involves investing considerable time, capital, and energy. Maintaining proper tax compliance is a critical requirement for protecting your company’s bottom line. Customer Acquisition.

Payment Methods 61

Payment Methods Outsourcing Services Payment Services Payment Solutions 61