30 Day Leadership

NOVEMBER 16, 2021

In this episode of The B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Tiana Schisler, director of HR and talent acquisition at mPulse Mobile. 4:41 - Combining social work with organizational development - What are the benefits of a social work background to an HR role?

Leadership 52

Leadership Company Culture Mobile B2B 52

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 128

Underperforming Technical Team Development Software New CTO 128

SaaStr

MAY 10, 2022

Develop a well-defined vision. Do not waste time developing a Plan B. Through this acquisition, TripActions can appeal to different markets by providing tailored solutions for all user needs. . He highlights the three key strategies that helped TripActions scale and boost their revenue.

Travel 211

Travel Revenue Underperforming Technical Team Scale 211

Neil Patel

AUGUST 28, 2020

A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above. Yet, their company culture may not fit with yours. The people you choose would help to bridge the communication gap between your company and the agency. Discovery session.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Hacker

OCTOBER 26, 2020

So, today, we’re going to look at the five important aspects to building a high-performing sales enablement program through planning and preparation: Talent Assessment and Acquisition. Talent Assessment and Acquisition. Developing actionable evaluation criteria. Sales Onboarding. Role Specific Business Acumen. Reinforcement.

Sales Enablement 104

Sales Enablement Sales Hiring Scale Sales 104

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Awesome.

Payment Services 136

Payment Services Merchant Services Payment Solutions Payments 136

OpenView Labs

DECEMBER 7, 2021

Fundraising and developing relationships with investors as well as playing a role in business expansion opportunities (e.g. mergers and acquisitions) . Develop policies that promote company culture . Managing teams of functional leads from across the organization (Marketing, Sales, IT, HR etc.) .

Scale 75

Scale Sales Hiring Finance Company Culture 75

User Pilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. They lead a team that consists of developers and designers. What is a product team structure? Product Team Roles.

SaaS 83

SaaS Scale Leadership Customer Lifetime Value 83

CustomerSuccessBox

SEPTEMBER 15, 2021

Due to high records in the cost of customer acquisition, brands have become much more invested in developing strong customer relationships. Customer success increases customer predictability by giving you insight into developing issues. Customer Acquisition. Bonus Tip: What is Customer Acquisition Cost?

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

SaaStr

APRIL 2, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. Every client uses you a little differently.

Sales Hiring 270

Sales Hiring Scale Scaling Customer Success 270

Buffer Resources

SEPTEMBER 5, 2023

Paid is focused on conversions, click-through rates, and costs-per-acquisition.” “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says. “For organic, I share impressions, engagements , and share of voice.

Social Media 116

Social Media Sales Hiring Branding Technical Review 116

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Reasons that make customer success essential during mergers and acquisitions. contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

OpenView Labs

SEPTEMBER 30, 2021

As a founder, it’s important to create a company culture where failure—and more importantly learning—is accepted. As we scale, you will build and lead a team that focuses on product-led acquisition, activation, and retention. You have demonstrated past success and are eager to learn more. .

Sales Hiring 69

Sales Hiring Scale Interviewing Company Culture 69

Neil Patel

APRIL 9, 2021

Developing the ideal buyer persona is something all great marketers must do. Investing in workforce development and onboarding is an expensive process. If you’re consistently trying to hire people and dealing with turnover, it may not be so much about the process but more about your talent acquisition. LinkedIn People Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Casey Accidental

NOVEMBER 13, 2019

If driving more customers was your customers’ #1 need, and that’s not what you helped them with, you probably didn’t build a very successful business, or the problem of solving customer acquisition for that market is very difficult. The end customer is usually not aware this company even exists e.g. Stripe, Twilio, Amazon Web Services.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JUNE 4, 2021

Olivier: So I started the company with a longtime friend and coworker of mine, and by the way we started the company in the US, so despite the French accent and all of that, I’ve actually lived in the US since 1999, and it was natural for us to start a company in New York. How do you select those companies?

Scale 273

Scale Underperforming Technical Team Sales Hiring Engineering 273

SaaStr

NOVEMBER 2, 2019

* First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? What is the process to do it efficiently?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Valuize Consulting

NOVEMBER 3, 2021

By identifying these critical stages, you can then employ best practices to improve and optimize employee acquisition, engagement and performance. Culture extends far beyond the words on your website; it must be reflected in your recruiting and onboarding processes, ongoing development and day-to-day interactions. Communication.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaSOptics

MAY 6, 2022

To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. HR Core —to manage payroll and employees. People/HR Core. Background checking software. Expense reimbursement .

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Chargify

APRIL 23, 2019

Our recurring billing services let SaaS companies focus on their business and customer acquisition instead of the nuts and bolts of billing. Spending too much on customer acquisition before product/market fit. Here’s an example: in the beginning, New Relic didn’t see their target customers as developers.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. What does Steve mean when he says, “marketers need to embrace the developer first mindset?” billion acquisition.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Buffer Resources

SEPTEMBER 5, 2023

Paid is focused on conversions, click-through rates, and costs-per-acquisition.” “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says. “For organic, I share impressions, engagements , and share of voice.

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Creative corner: How 360Learning developed a documentary during a pandemic. AMA with Joei Chan. How did that come about?

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

SEPTEMBER 23, 2020

And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. How have you seen your leadership evolve and develop over the last four years? If you are who you are as a leader, how do you think about leadership growth and development?

Scale 191

Scale Leadership Underperforming Technical Team Scaling 191

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Engineering 142

Engineering Part-Time VPE Sales Hiring Scale 142

Neil Patel

OCTOBER 20, 2020

ADP’s team of experts is ready to help reduce your risk and everyday burden, regardless if you’re just looking for a helping hand with administrative tasks or facing an acquisition, merger, or an at-risk termination. As if that isn’t enough, they have a team of specialists dedicated to managing different HR tasks.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Develop standard operating procedures that support customer success goals. (“To Use these methods to promote greater success for your customers and better results for your business.

Scale 85

Scale Customer Success Retention Strategy 85

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. I stayed at Digg until the company closed and through this talent acquisition where we joined SocialCode. But, I also got a little bit worn out.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. So even seven pounds is actually fairly sensible for us, and we can get our acquisition economics and everything to work around that. Harry Stebbings: Mm-hmm (affirmative).

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SaaStr

JULY 20, 2021

Then we sort of stumbled into the model, where we have a zero marginal cost, a user acquisition vehicle of individual employees in companies, who download the user app for free, and then every time they submit an expense report, it becomes a viral lead generator directly to the decision maker. It’s taken over this company.

Underperforming Technical Team 245

Underperforming Technical Team Sales Hiring AWS Business Model 245

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. How have you altered and developed as a CEO do you think?

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

SaaStr

APRIL 16, 2019

Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. Everything from whether your competitors are raising capital, whether folks are looking at an acquisition. Real connection, but there was a catch. We had no New York city presence.

CTO Hire 152

CTO Hire Travel Underperforming Technical Team CTO Coach 152

SaaStr

OCTOBER 25, 2019

Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. It’s really important to dig in there so it’s not just, well I want to be the CEO of a company one day just because that’s something that I’ve always said and it’s gotten a good response.

Sales Hiring 112

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 112

Intercom, Inc.

APRIL 25, 2019

Making sure culture scales as you grow. Company culture can be especially delicate when a startup is experiencing hypergrowth. New employees are onboarding at an astonishing pace, and leadership is developing fresh policies to deal with new issues as they arise, addressing everything from expense reports to employee benefits.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStr

APRIL 9, 2019

Eric Yuan : Yeah, so we really wanted to develop all of our employees, myself included. Mallun Yen: And do you see Zoom embracing that as part of organic internal development, partnerships or acquisitions? It’s fifteen minutes a day? I call that thinking meditation. Eric Yuan: I think it can be both.

Sales Hiring 127

Sales Hiring Scale CTO Hire Marketing 127

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21