Chart Mogul

MARCH 2, 2021

How will the acquisition affect you, your co-founders, investors, and other stakeholders? What will fill the void left by the business you worked hard to build, scale, and sell? Further reading: How to Prepare Your Startup for Acquisition. Are you part of the acquisition package? It might be awful. And if you do?

Startup 52

Startup Acquisition SaaS Scale 52

Chart Mogul

MARCH 2, 2021

How will the acquisition affect you, your co-founders, investors, and other stakeholders? What will fill the void left by the business you worked hard to build, scale, and sell? Further reading: How to Prepare Your Startup for Acquisition. Are you part of the acquisition package? It might be awful. And if you do?

Startup 52

Startup Acquisition SaaS Scale 52

Andreessen Horowitz

APRIL 30, 2024

Angela: One of the interesting things we notice about CEOs that are able to scale really quickly is that they often sit at the intersection of a few different worlds and are able to bring these trends together. And if we’re doing the right thing, we need to scale it quickly. So, very quickly we had to scale that too.

Payment Solutions 80

Payment Solutions Payments Payment Services SaaS Payments 80

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Reasons that make customer success essential during mergers and acquisitions. contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). Q: For customer acquisition cost, how far back should the numerator and denominator “lag”? First, how would you rate your CSM on a scale of 1-10 on both effectiveness and relationship (so they can say “we like Joe but he’s not effective,” in effect)? BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. An optimal partner tech stack can improve and scale a partner program by providing higher quality data, better partner engagement, and improved workflow efficiencies. Partner acquisition.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

OPEXEngine

OCTOBER 17, 2019

High gross margins together with high customer retention rates for a SaaS company at scale contribute to higher valuations, up to 20X or even 30X revenues in today’s market. Early-stage SaaS companies typically are not as concerned about Gross Margin as companies at scale. Have SaaS Gross Margins Improved Over Time?

Scale 40

Scale SaaS AWS Revenue 40

OPEXEngine

JUNE 29, 2020

Think of it this way: most SaaS companies have high customer acquisition costs, as you have to invest heavily in sales and marketing in order to realize high growth. Read on to find out more! How does the Rule of 40 work? The Rule of 40 essentially reflects the tradeoff between growth and profit. What if your business has a low growth rate?

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

OpenView Labs

FEBRUARY 2, 2021

Here’s why: PLG is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, retention, and expansion. Content marketing will drive user acquisition. Examples of SaaS companies that have adopted this pricing model: HubSpot, Zocdoc, Salesforce, and AWS.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

Andreessen Horowitz

SEPTEMBER 25, 2023

Ali: This is why we did the acquisition of Mosaic. The Mosaic guys just figured out how to do that at scale for others. Ali: There’s a scaling law. If you’re scaling the parameters up, you have to scale the data with it. It will be like AWS, GCP, and Azure. Come to me, I know all the landmines.

AI 109

AI Enterprise Artificial Intelligence Generative AI 109

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Sylvia Ng

FEBRUARY 17, 2016

Proven ability to scale a start-up from the ground up. Experience scaling and improving performance on evolving software and web applications. Previous experience scaling a social media account to impressive numbers. Prior experience with building architectural patterns for large, high-scale web applications.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

OpenView Labs

AUGUST 8, 2019

Freemium can be an amazing acquisition engine, opening the top of the funnel and halving your customer acquisition costs (CAC) during a period where the industry as a whole sees CAC on the rise. these companies are using to produce effective prediction at scale for companies seeking to find “the perfect lead.”. What are PQLs?

Scale 40

Scale AI Search AWS Acquisition 40

OpenView Labs

FEBRUARY 11, 2021

Offering free usage is par for the course as a SaaS customer acquisition strategy. Scale reveals the depths of operational leverage. The bigger you scale, the higher the chances of working directly with the monopolizer. Related read: Freemium vs. Free Trial: How to Know Which One to Pick for Your SaaS Startup.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SaaStr

APRIL 30, 2022

Customer Acquisition Cost (CAC). & Customer acquisition. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. But also generally pretty high CAC, customer acquisition costs. Or maybe ARR, depending on your model. Transcript.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

SmartKarrot

JANUARY 18, 2021

They are: Scaling Customer Lifetime Value. And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. For any business to grow, it has to scale its operations to reach more customers.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. We went through an acquisition and we got bought. Vishal Sunak: We are on the scale to eight digits right now, not that far away. So yeah, we’re five years old and scaling to eight digits and beyond now. Keys to success when scaling a company [10:56].

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Intercom, Inc.

DECEMBER 13, 2018

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. Julien: Next for Workplace, we have to keep scaling the business. It’s about turning companies into communities.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. You can read parts 1 and 2 here and here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. The acquisition of Base and now the launch of your new CRM platform, Sunshine. Just scaling software.

Cloud 193

Cloud Sales Recruiting Scale AWS 193

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. What’s their acquisition channel? Attendee 12: A challenge when scaling up: I just got an email from a prospect.

Sales Hiring 213

Sales Hiring Scale Sales Recruiting Scaling 213

Outseta

AUGUST 23, 2017

It had customer acquisition and revenue targets for existing products, and new lines of business that did not yet exist. We do budgets on a small scale at Semco. We don’t have any agreed upon budgets, or any sales reps with quotas. The plan included budgets for each department, each year. This isn’t an academic exercise for us.”

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Even at spectacular scale, they’re still growing at 30%. Law number one, in the cloud economy, scale wins. You can also find your second act inorganically via acquisition as Twilio did with SendGrid. It is staggering. Let’s dive in.

Sales Hiring 162

Sales Hiring Scale Payments Cloud 162

Andreessen Horowitz

SEPTEMBER 22, 2023

Crowdstrike: product→platform A platform is a company that has a defensible core product with lasting customer relationships, and something about that core product that gives them the right to win incremental new business from the customer at a lower cost of acquisition than competitors. In Crowdstrike’s case, it did.

Travel 112

Travel Forecasting Pricing Scale 112

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. You engage the marketing team and you do a lot of acquisition and people are coming. Before you scale the acquisition like crazy, really figure out how to activate new users, how to convert them.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. John Mellor is the Chief Strategy Officer at Domo, the company that allows you to leverage business intelligence at scale to empower your team with data. Loving our podcast content?

Scale 219

Scale Leadership Strategy Technology 219

SaaStr

JULY 20, 2021

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. That sounds like an awful idea,” and then you have to work for it.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

SaaStr

JUNE 1, 2021

On a scale of 1 to 10, I’d give it a 7, if you round up from 6.3. Jason : You can find at your scale, because this is what I think is hard, is unhappy engaged customers. I would love to say, “Oh, I wrote this software, and I put two servers on AWS, and put a credit card form up, and the money just kept flowing in.”

Part-Time VPE 234

Part-Time VPE Technical Cofounder CTO Hire New CTO 234

Intercom, Inc.

JANUARY 24, 2019

We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions. Scaling support for early-stage startups. Business models are in your favor in terms of hosting, deploying the product and ultimately scaling.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Sales Hacker

JUNE 1, 2020

This is part of a phenomenon called Product Led Growth (PLG) , an end-user growth model that relies on the product itself to be the primary driver of customer acquisition, conversion, and expansion. Atlassian, the self-service pioneer, famously had no salespeople , even as they scaled to a $5 billion valuation in 2016. doesn’t it?

Sales Hiring 75

Sales Hiring Scale Headcount Sales 75

OpenView Labs

APRIL 24, 2019

Over time, this hamstrings your ability to scale and hurts your bottom line simultaneously. But in fact, our customer acquisition cost goes up. Perfect example from a startup I’ve been keeping in touch with: As a founder, that’s an awful lot of work for 1 hire, especially when you need to hire more! It kills your momentum.

Sales Recruiting 64

Sales Recruiting Sales Hiring Scale Sales 64

OpenView Labs

DECEMBER 15, 2020

Cloud marketplaces like AWS Marketplace, Azure Marketplace and Google Cloud Platform Marketplace are digital storefronts where companies can list their offerings for software buyers to find, purchase and provision software. . And there are some pretty amazing opportunities for doing business this way.

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

SaaStr

JUNE 25, 2019

Now, I have some background with luck because in between some long stints with other companies, seven years at Eventbrite and 15 years at Ticketmaster before, I spent five years of my life playing poker for a living and learned an awful lot about luck and positive outcomes as well. First off, in 2013 we made our first acquisition.

Engineering 139

Engineering Part-Time VPE Sales Hiring Scale 139

SaaStr

JULY 1, 2020

There’s customer acquisition, and then, there’s your existing customers. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. In Brex, the AWS credits and it’s getting additional rebate by moving your card spends over. Jason Lemkin: Got it.

Merchant Services 186

Merchant Services Scale Sales Recruiting Sales 186

OpenView Labs

JUNE 25, 2019

Collectively, these expenses are referred to as Customer Acquisition Costs, or CAC for short. A high figure is a signal you’re spending too much on customer acquisition, a low number the opposite. Conversely, if your CAC payback is six months but you churn most of your customers by month three, you’ll never recoup acquisition costs.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. I’m Sameer Dholakia, CEO of now Twilio SendGrid as of Friday after our completed acquisition.

Scale 137

Scale Acquisition Scaling Sales Hiring 137

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. While that’s the case, paid advertising was always a key—and highly effective—component of Buildium’s customer acquisition strategy.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145