ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support). A: I love auto-renews.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OPEXEngine

DECEMBER 7, 2021

It has tended to be used most in infrastructure platforms, like AWS, Google Cloud, and Azure. Companies with the best net dollar retention (NDR) and customer acquisition costs (CAC), two other closely watched SaaS metrics, also tend to rely on usage-based pricing. But that has been changing. Closely watched SaaS metrics.

Subscription 52

Subscription Payment Features Pricing SaaS 52

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. This means that growth can stagnate even with large acquisition numbers. Finally, we have customer acquisition cost.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

OpenView Labs

FEBRUARY 2, 2021

Here’s why: PLG is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, retention, and expansion. Content marketing will drive user acquisition. In fact, seven of the nine recent software IPOs with the best net dollar retention have a usage-based pricing model.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Reasons that make customer success essential during mergers and acquisitions. contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

OPEXEngine

OCTOBER 17, 2019

High gross margins together with high customer retention rates for a SaaS company at scale contribute to higher valuations, up to 20X or even 30X revenues in today’s market. In a recurring revenue business, the more you can increase gross margin over time, the more revenue dollars you retain per customer.

Scale 40

Scale SaaS AWS Revenue 40

OPEXEngine

JUNE 11, 2020

SaaS companies have to focus both on new customer acquisition as well as retaining and delighting customers throughout the customer relationship. The product is hosted by the vendor or a 3 rd party (like AWS). In addition, it affects cash flow. It changes sales and marketing organizations and their execution.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

SaaStr

MAY 15, 2024

Acquisition costs are dramatically lower for consumer and word-of-mouth distribution can go viral. In B2B, you also have fixed costs, but you can diversify monetization based on tokens or seats, or in the case of AWS, however you like. It really pays to lean into retention, especially if you sell to SMBs. 25% isn’t unusual.

Subscription 255

Subscription Payment Features B2B Mobile 255

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. billion acquisition based on sharing. And, wonderful products. So, define it.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Sylvia Ng

FEBRUARY 17, 2016

Experience with Growth Hacking including retention. 3+ years of experience in product management, user acquisition marketing or similar fields. Experience with new and current user acquisition. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

User Pilot

JANUARY 26, 2024

TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Referral schemes are an alternative method for driving customer acquisition. Both free and paid users need on-demand access to support. How do these growth models differ?

SaaS 103

SaaS Acquisition Onboarding Retention 103

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. From a customer acquisition perspective, the companies grew in very different ways too. Their retention strategies were also different. This is usually a strong retention loop. What gives?

Payments 113

Payments Scale Payment Solutions Technical Review 113

SmartKarrot

JANUARY 18, 2021

And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. Customer Lifetime Value Increasing customer retention/reducing customer churn Customer account expansion through upsells/cross-sells.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

Intercom, Inc.

DECEMBER 13, 2018

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. It’s about turning companies into communities. It took us time for us to find it – more than a year, I would say.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

User Pilot

APRIL 21, 2023

To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Churn and retention analyses help teams understand why users leave or stay with the product. Customer Acquisition Cost (CAC) is the average cost needed to acquire a customer.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

SaaStr

APRIL 30, 2022

Customer Acquisition Cost (CAC). & Customer acquisition. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. But also generally pretty high CAC, customer acquisition costs. Or maybe ARR, depending on your model. Transcript.

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

OpenView Labs

FEBRUARY 3, 2022

As investors, we keep a close eye on customer acquisition cost (CAC) payback. We use it as an indicator that a company has the right fundamentals in place to effectively ramp up customer acquisition. AWS and other infrastructure providers have been using UBP for nearly a decade.

Headcount 73

Headcount SaaS Compensation Acquisition 73

Andreessen Horowitz

SEPTEMBER 22, 2023

It’s bad for employee morale and retention, it’s bad for recruiting and hiring new executives, it’s bad for using your stock for M&A, and it often gives competitors the opening to point at your stock price and say, “the market’s figured it out. If you tell investors you’re a platform, the numbers better back the story up.

Travel 105

Travel Forecasting Pricing Scale 105

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. The acquisition of Base and now the launch of your new CRM platform, Sunshine. Mikkel : Sunshine.

Cloud 179

Cloud Sales Recruiting Scale AWS 179

SaaStr

JUNE 1, 2021

I’m going to talk about retention. We’ll talk about retention. We all know retention is important. You guys are much more thoughtful around the metrics that you track and knowing that churn and retention is important. It’s like, “We could work on acquisition costs,” which we did.

Part-Time VPE 214

Part-Time VPE Technical Cofounder CTO Hire New CTO 214

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. You engage the marketing team and you do a lot of acquisition and people are coming. You're really getting enough early users to help you validate to achieve a certain level of retention rate.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

JULY 1, 2020

This, “Revenue retention is the magic of SaaS, but logo retention wins the wars,” how are you guys thinking about just keeping customers even when they’re under stress because that’s a meta-issue, how you think about it as a company and then how you think about it as sales leaders? Good morning, everybody.

Merchant Services 174

Merchant Services Scale Sales Recruiting Sales 174

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. You can also find your second act inorganically via acquisition as Twilio did with SendGrid. And so in the early years of the company, we really struggled from a net retention and logo churn perspective. We made that ZoomInfo acquisition in 2019.

Sales Hiring 154

Sales Hiring Scale Payments Cloud 154

OpenView Labs

JUNE 25, 2019

Collectively, these expenses are referred to as Customer Acquisition Costs, or CAC for short. A high figure is a signal you’re spending too much on customer acquisition, a low number the opposite. Because CAC payback is an implied value, you also need to look at CAC payback in the context of logo retention and net dollar retention.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. First off, in 2013 we made our first acquisition. The best thing is retention in these offices has been just amazing. That’s not even the best thing.

Engineering 130

Engineering Part-Time VPE Sales Hiring Scale 130

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Related podcast episode: How MongoDB Scaled Their Open-Source Product with a Bottom-Up and Top-Down Sales Motion.

Business 52

Business SMB Scale DevOps as a Service 52

Sales Hacker

OCTOBER 7, 2021

Beth works with our team of experts to help companies create a culture of engagement, reduce regrettable turnover, increase productivity and revenue, and grow key customer retention. Passionate about coaching, career development and retention. What is one a-ha moment you’ve had in your sales career? Lauren Kiefer.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. If we think back on 2018 alone, over 90 billion dollars of acquisition activity, as the legacy vendors tried to buy their way into this space to catch up with the wave that the innovators have been leading. Twice for retail.

Cloud 166

Cloud Scale Finance Retention 166