SaaStr

MARCH 7, 2025

Well discuss all this and much more related to AI and SaaS at 2025 SaaStr Annual! Gong in the early days of this wave was often hurt by consolidation, but today it seems to be benefitting as it itself has become a much broader platform and multi-product. It begs the question: is the sales and revenue acceleration space back?

Engagement 220

Engagement Sales AI B2B 220

SaaStr

MARCH 24, 2025

Focus on showing clear evidence of growth + efficiency, segment-specific excellence, and one truly scalable acquisition channel.

Data 144

Data Acquisition AI Finance 144

SaaStr

MAY 1, 2025

— Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 2, 2024 A great cold email can absolutely work, and does work. Include your ARR, growth rate, customer count, churn rate, or any other metric that shows traction. I mean it can work Take your shot. Just make it great. Dont bury the ledehook me right away.

Scale 162

Scale Startup Investment Scaling 162

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Scale SaaS 52

SaaStr

DECEMBER 13, 2024

— Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 9, 2024 So we recently churned off a SaaS vendor we’ve been using for 5+ years. Just remember, i know they stress you out and drive you a bit nuts But the customers that complain the most are often the ones that care the most.

Churn 278

Churn Investment SaaS 278

ChurnZero

MAY 22, 2025

Visit our online newsroom or sign up for the Fighting Churn Newsletter here. The post ChurnZero product release notes Q1 2025: Engagement AI, Synthesia integration, Success Plans appeared first on ChurnZero. Share goals with flexible access settings (e.g. Want to keep up with the latest news and launches from ChurnZero?

AI 52

AI Engagement Scale Retention 52

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. A sign even if 2024 remains harder per HubSpot (and many others) … that 2025 could be, hopefully will be, the bounce back for B2B. But it’s a lot harder to close them. Still, even now. This is probably what most of you are seeing for pure-play B2B SaaS sales, too.

B2C 289

B2C Mobile B2B Payment Features 289

Blulogix

MARCH 13, 2025

By BluLogix Team Subscription Billing vs. Usage-Based Billing: Which Model Wins in 2025? Customers may pay for features or services they dont need, leading to dissatisfaction and higher churn rates. Usage-Based Billing: Which Model Wins in 2025? One fixed price makes it easy for customers to understand their costs.

Payment Features 59

Payment Features Subscription B2B Forecasting 59

ChurnZero

MAY 29, 2025

In our latest webinar, SaaS Capital’s Rob Belcher and ChurnZero’s You Mon Tsang and Rob Belcher explored how AI is changing the operating model of SaaS companies in 2025, and how customer-facing leaders can stay one step ahead. If youre still cautious about AI, youre not alone.

Benchmarks 52

Benchmarks AI B2B SaaS 52

Blulogix

JANUARY 14, 2025

Weve partnered with MGI Research for an exclusive webinar, Breakthrough or Bust: 9 Smart Ways to Tackle Channel Complexity, Usage, and Revenue Leakage in 2025. Scalable practices for protecting renewals and reducing churn. Make 2025 Your Breakthrough Year Dont let billing complexity dictate your success. Who Should Attend?

Payment Features 52

Payment Features Subscription Strategy Management 52

ChurnZero

NOVEMBER 22, 2024

Churn often brings feelings of shame, blame, and frustration in its wake, making it hard to analyze and learn from the loss. A former ChurnZero CSM and team leader, and now the founder of Techtonic Lift , Naomi has developed the Outcomes Club format for learning from churn. The collaborative framework for analyzing customer churn.

Churn 52

Churn Leadership Education Customer Success 52

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . Churn under 10% annually? interest rate due in 2025. Venture Debt for Founders With $3m in ARR. Gross margin 85%?

Venture Capital 296

Venture Capital Technical Review SaaS Scale 296

Sales Hacker

MARCH 1, 2025

Logo Churn: <5%low churn reflects high customer satisfaction and product stickiness. Writer – named one of Business Insider’s top startups to bet your career on in 2025. Annual Growth Rate: >100% YoY (varies by stage)momentum matters, but efficiency is just as crucial.

Scale 66

Scale SaaS AI Search Sales Hiring 66

How To Buy Saas

FEBRUARY 25, 2025

The AI & Automation Frontier: Salesforce and HubSpot in 2025 No comparison in 2025 would be complete without discussing how each CRM is evolving with artificial intelligence and automation. Many mid-market companies will weigh these trade-offs based on their growth plans and internal capabilities. Salesforce might be the play.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Blulogix

FEBRUARY 14, 2025

Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates. Instead of waiting until the last moment to secure a contract renewal, leading subscription businesses are using technology to automate and optimize renewals before customers even consider churning.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

FEBRUARY 3, 2025

This reactive approach leads to revenue leakage, customer churn, and missed upsell opportunities. Yet, for many companies, theyre a manual headachefilled with last-minute Read More February 3, 2025 Blog How to Stop Revenue Leakage in Multi-Tier Channels For SaaS and MSP businesses, multi-tier channels are a critical growth driver.

Payment Features 59

Payment Features AI Search Management Scale 59

Blulogix

FEBRUARY 12, 2025

Without a proactive renewal strategy, businesses risk high churn, inconsistent revenue, and increased customer acquisition costs to compensate for lost contracts. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

ChurnZero

MAY 8, 2025

This is why gross revenue retention (GRR) is a top metric for SaaS boards in 2025. Attending SaaStock 2025 Austin? Where ICP used to be a marketing exercise, its now a front line of defense against churn. Without that intentional handoff, even a well-designed digital program feels transactional and increases the risk of churn.

Scale 59

Scale Retention AI Churn 59

Blulogix

MARCH 17, 2025

By BluLogix Team Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn. Businesses that implement usage-based pricing often see a reduction in churn and an increase in long-term customer engagement.

Retention 59

Retention Pricing AI Search B2B 59

Blulogix

JANUARY 13, 2025

Delayed or inaccurate invoices frustrate customers, creating friction that can lead to churn. Tools that automate pricing updates and synchronize them across platforms make 2025 is the year to move beyond billing challenges and embrace growth. By 2025, the landscape will be more competitive, innovative, and complex than ever before.

Payments 59

Payments Payment Services Payment Features Revenue 59

Blulogix

MARCH 18, 2025

Schedule a Demo Today The Hidden Costs of Subscription Billing Underutilized Subscriptions Customers pay for features they dont use, leading to dissatisfaction and increased churn. High Customer Churn Lock-in pricing frustrates users and leads to cancellations. Offering flexible pricing models can enhance customer retention.

Payment Features 59

Payment Features Subscription AI Search Customer Lifetime Value 59

Blulogix

MAY 16, 2025

Your Customers Dont Understand Their Bill When a device charges differently based on usage, location, time, or userand your invoice just says Service Charge with no contextyoure setting yourself up for disputes and churn. Whether you’re tracking devices across fleets, assets, Read More May 15, 2025 Blog Channel Chaos?

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

Blulogix

MARCH 24, 2025

Usage-Based Billing: Which Model Wins in 2025? Overcharging, underutilization, and revenue leakage are just some Read More March 18, 2025 B2B Billing Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn.

AI Search 59

AI Search Payments Innovation AI 59

User Pilot

MAY 27, 2025

Spot early signs of churn by identifying patterns in disengaged users. How to use it: Define your cohorts: Such as a group of users who signed up in January 2025 or customers who started their free trial this week. Retention analytics: Detect churn risks early, find which paths lead to repeat engagement, and visualize cohort trends.

Mobile 96

Mobile Retention Payment Features Onboarding 96

User Pilot

MAY 30, 2025

To solve this, Chargezooms team leveraged Userpilots in-app engagement features to not only increase the efficiency of their process but to reduce churn by half while still growing the customer base. Without the capacity to track customers at scale, churn was often discovered long after it happened. by the end of Q1 2025.

Churn 66

Churn Scale Payment Features Sales Hiring 66

Blulogix

JANUARY 2, 2025

Enabling Real-Time Insights Integrated billing systems provide real-time access to critical metrics, such as revenue performance, customer usage, and churn rates. In 2025, the subscription economy will belong to companies that embrace change and invest in smarter systems.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Blulogix

MARCH 27, 2025

Churn Prediction AI identifies customers at risk of canceling subscriptions, enabling businesses to take preventive action. They rely on expensive resourcesLLMs, GPUs, and vast amounts of data Read More March 25, 2025 The post How AI is Transforming Billing appeared first on BluLogix.

Payments 59

Payments AI Search Payment Services SaaS Payments 59

Blulogix

FEBRUARY 13, 2025

Churn increases, expansion opportunities are lost, and revenue becomes unpredictable. When businesses dont engage customers early and consistently , renewals turn into last-minute negotiations, rushed decisions, and increased churn risk. The result? Explore alternative solutions or competitors.

Payment Features 59

Payment Features Payments Subscription Revenue 59

FastSpring

JANUARY 23, 2025

But the reality is they’ve got a high churn rate, their LTV is low, and their cat costs are high. And so we often find that people come to us, they suddenly say, I had a, you know, I was at Christmas lunch and I was talking to my family and I’ve decided that in 2025 is my time to exit. We’re doing $2.5 million ARR.

Scale 121

Scale Entrepreneurship Scaling Underperforming Technical Team 121

SaaStr

JUNE 26, 2024

SaaStr founder and CEO Jason Lemkin shares his take on the current SaaS landscape midway through 2024 and what might be coming next in 2025 at the opener to this year’s SaaStr Europa. If B2C rebounded back in 2023, that means 2025 might be a little easier for a lot of folks in classic B2B. Just build. It’s a rocket ship.

CTO Hire 148

CTO Hire AI Venture Capital Sales Hiring 148

Blulogix

JANUARY 10, 2025

By Kegham Khrigian Breakthrough or Bust: Is Your Billing Ready for 2025? In 2025, the companies that win wont just be selling innovative productstheyll be managing complexity better than their competitors. Revenue Protection : Eliminate revenue leakage, reduce churn, and safeguard recurring revenue. Who Should Join?

Innovation 52

Innovation Management Payment Features Subscription 52

ChurnZero

NOVEMBER 22, 2024

Churn often brings feelings of shame, blame, and frustration in its wake, making it hard to analyze and learn from the loss. A former ChurnZero CSM and team leader, and now the founder of Techtonic Lift , Naomi has developed the Outcomes Club format for learning from churn. The collaborative framework for analyzing customer churn.

Churn 52

Churn Leadership Education Customer Success 52

Sales Hacker

OCTOBER 2, 2024

With Attention you’ll be able to: Generate coaching scorecards after every call “Ask Attention anything” – ask questions across all of your customer calls Send follow-up emails to prospects or internal stakeholders on a deal Automatically alert key stakeholders of relevant deal info (churn risk, solutions needs, etc.)

Scale 115

Scale AI Sales Generative AI 115

ChurnZero

JANUARY 27, 2025

From mitigating churn risk to cultivating advocates, the use cases for the Relationship Map are endless. For an even more in-depth look at ChurnZero’s AI capabilities and vision for 2025 and beyondincluding a preview of what’s coming nextwatch the full webinar below. Find out more about Engagement AI here.

AI 52

AI Engagement Scaling Customer Success 52

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Subscription Flow

MAY 30, 2024

trillion by 2025 ? SubscriptionFlow also places a great deal of importance on customer retention and churn management which helps businesses grow. Read more: Strategize to Scale Subscriptions and Make Sustainable Business Growth 2. Choice of Billing Options Churn usually happens because of repeated failed payments.

Merchant Services 97

Merchant Services Payment Solutions Payment Services SaaS Payments 97

User Pilot

APRIL 2, 2025

Note: At the time of writing, this feature is still in development and will be available at the end of Q1 2025. This helps you spot friction early, like a glitchy signup field or a poorly adopted flow, so you can improve before it leads to churn. Monitor mobile metrics effectively with Userpilot.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66