Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. If we rewind back the clock to the start of 2022 the big debate was rates. We know software is impacted from macro - but how bad will it get? Follow along to stay up to date! Call this a “known unknown.”

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. The 8 best session recording tools in 2022. Identify Javascript errors, user frustration, usability issues, or poor-performing content. User trends. Feedback trends. User feedback trends.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Neil Patel

APRIL 3, 2023

When it begins to underperform. and How to Fix It) What We Refreshed The team refreshed the meta data to be more aligned with user intent, updated the content to be up to date with the terminology (it was previously written about ghostbanning which is now coined shadowbanning), and updated the keyword targets. Let’s break this down.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145

Point Nine Land

JUNE 18, 2023

March 2022, April 2022, etc.): Assigning different background colors to the cells in a cohort analysis makes it easier to spot trends and identify issues. You can also see right away that, for instance, month 5 was an unusually bad month for the April 2020 cohort.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Neil Patel

NOVEMBER 21, 2022

As a small business owner, digital marketer, or website developer, you can improve your Core Web Vitals to enhance your website’s user experience. Reduced search performance is the clear result of a poor page experience in terms of CWV metrics. As of February 2022, Google added the ranking signal of page experience from desktop.

Business 93

Business Underperforming Technical Team Mobile User Experience 93

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? In 2022, we are improving the depth of our R&D benchmarks into efficiency and ROI and will be rolling out a new R&D benchmarking aimed at CTOs and Engineering management.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Sales Hacker

SEPTEMBER 2, 2023

Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. I am super unimpressed with the current Go-to-market tech stack options…If I found the right team to start a company to take out all of them I would. A couple of big challenges & trends.

AI 78

AI Revenue Scale ChatGPT 78

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

Frontegg

DECEMBER 30, 2021

Passwordless Authentication, a Multi-Factor Authentication (MFA) subset, is trending up today. Let’s take a closer look at the rise of Passwordless SSH authentication and also get you started with the top 10 vendors you must check out in 2022. This self-service authentication solution also has an active developer community.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. According to HubSpot , 42% of people will leave a website because of poor functionality. It can be challenging for web developers unfamiliar with the website’s interface or functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

Clouded Judgement

SEPTEMBER 19, 2023

The rise of foundation models and generative AI only furthers this trend. Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

JANUARY 6, 2022

In this article, we cover how profit centers and cost centers differ, as well as how Customer Success teams can position themselves to be viewed as a profitable function by: Emphasizing their value with the right metrics. Customer Success teams that own one or both of these revenue sources get viewed as a profit center by the business.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

Full Session

NOVEMBER 6, 2022

They give companies insight into everything from customer behavior and purchasing trends to the performance of their websites or apps. Our powerful web analytics solution can significantly help various specialists, including UX researchers, UI designers, product teams, digital marketers, and product managers. How to deploy FullSession.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

BetterCloud

AUGUST 25, 2022

Before I joined BetterCloud, I wrote a lot about hiring trends. Before I wrote about hiring trends for a living, I was a recruiter. And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees.

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

Full Session

NOVEMBER 16, 2022

Various specialists – like marketers, product managers, UX designers, and product teams – can benefit from the data collected by these platforms. In the case of Mixpanel, deployment is more complex, and you probably won’t be able to complete it without help from a tech expert such as a software developer. User trends.

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

SaaStr

JULY 29, 2022

And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.

Scale 220

Scale Scaling Sales Hiring Enterprise 220

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

yoursales

DECEMBER 19, 2022

2022: Sales Tools. Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Professional.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. We wanted a deeper view into the industry, and so, we surveyed almost 300 leaders across a range of industries to discover the key trends emerging in the customer support space. Instead, we wanted to view trends in the industry.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown Yeah.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

FastSpring

FEBRUARY 23, 2023

Pricing Strategies to Combat Stagflation 2022 Emerging SaaS Customer Markets How FastSpring Can Help FastSpring helps SaaS and software companies sell around the world. So I think the video space is a big trend area that we’re starting to see in a global front, and I’m sure you’ve seen that as well. Uh, others.

Payment Solutions 126

Payment Solutions SaaS Payments Strategy Software 126

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means. If your team is pondering whether to use “bots versus humans?” What will they choose?

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Trends 209

SaaStr

JULY 8, 2020

Jason Lemkin: Well, we admire, but also she’s very early in the micro VC trend. Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. Jason Lemkin: Together as a team, right? Aileen Lee: Oh, God.

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

AUGUST 22, 2020

366: The buzz that accompanies digital transformation trends is infinite. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team.

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

User Pilot

NOVEMBER 23, 2023

Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. Product management is also affected by the trend. The role of AI in product management Considering its strengths and weaknesses, what role could AI play in product management?

AI 96

AI Management Data Analysis Technical Review 96