ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Is usage-based driving all of that NRR and actually gross retention is 70%? A [Rob]: We do both.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x faster than their peers in 2022. In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. A low … Companies with best-in-class retention grew at least 1.8x

Retention 90

Retention Metrics Benchmarks SaaS 90

Clouded Judgement

MARCH 10, 2023

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 244

Cloud Trends Subscription Payment Features 244

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 189

Cloud Software Review Subscription Payment Features 189

SaaStr

OCTOBER 18, 2023

After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5.

Entrepreneurship 261

Entrepreneurship Enterprise Pricing Churn 261

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 80

Acquisition Retention Customer Lifetime Value User Experience 80

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Net dollar retention (NDR) of 109%. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. Everyone’s an optimist. blended, 1.8 new, and 0.6

Metrics 135

Metrics SaaS Benchmarks Churn 135

Subscription Flow

DECEMBER 26, 2023

While teams targeting customer retention have excellent opportunities to innovate and connect in new ways because of the impending recession, shifting customer priorities and preferences, and new technology, however, they must first comprehend the market and the industry.

Retention 52

Retention Data Analysis Customer Support Technology 52

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. Gross Retention = 90% +. Recurring Revenue = 90% +. Gross Margin = 70% +. ASP = $30K +.

Metrics 235

Metrics Machine Learning Artificial Intelligence Technical Review 235

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Net and Gross MRR Retention Rates.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

Valuize Consulting

DECEMBER 21, 2022

2022: A Year Of Unpredictable & Accelerated Evolution. 2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. Amidst this year of transformative change, what was top of mind for B2B technology leaders in 2022? Read Article. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

Totango

APRIL 5, 2022

Accurately predict customer retention , brand growth and revenue. Feedback loops: Does your solution make it easy to follow up your survey with personalized actions based on individual responses, such as upsell offers or customer retention efforts? Six of the Best NPS Software Solutions for 2022. Here are six of our top picks.

Software 101

Software Branding Customer Success Retention 101

SaaStr

NOVEMBER 8, 2023

As we’ll see below, folks aren’t cancelling their subscriptions so much as trying just to downgrade and buy less. #2. Expecting NRR to Fall Below 90% This Year, From 104% in 2022. Logo retention isn’t down much, it’s just customers are looking to cut, cut, cut back their spend, via fewer seats and less upsell.

Scale 228

Scale Cloud Scaling Subscription 228

Clouded Judgement

MAY 19, 2023

For those who don’t, I’m using quarterly subscription revenue x4 to estimate ARR. The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. The rate of change also accelerated in Q1 (ie the rate of decel increased) Third - Net Retention.

Cloud 161

Cloud Subscription Payment Features Retention 161

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Scale 92

Scale Strategy Technical Review Customer Success 92

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 210

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 210

Clouded Judgement

MARCH 1, 2024

Funds have gotten quite large and haven’t deployed much in 2022 / 2023. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 311

Cloud AI Investment Metrics 311

Clouded Judgement

JANUARY 12, 2024

In 2021 and the first half of 2022 (when most of the 2022 activity happened) we essentially crammed 5 years worth of funding into an 18 month period. Public market investors felt all the pain in the 2022 down market. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

ChurnZero

MAY 6, 2022

He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. Subscription businesses have focused on new logos for too long. “If Find out what’s behind this trend in our blog, “ Where is Customer Success headed in 2022? ”.

Retention 98

Retention Revenue Entrepreneurship B2C 98

Clouded Judgement

DECEMBER 30, 2022

And that’s a wrap for 2022! 2022 Top Performers Below is a table that shows the top 10 share price performers of 2022. What’s most interesting is that despite all of the volatility in software over the last year, there have been 5 companies that showed up in the top 10 year end multiples for 2022, 2021 AND 2020.

Cloud 130

Cloud Subscription Payment Features Pricing 130

Kellblog

OCTOBER 13, 2022

I’m writing this post to help readers who (like me) grew up in an annual subscription SaaS world adapt to the new and increasingly popular world of usage-based pricing [4], including month-to-month contracts and variable fees [5]. What Does Recur Mean? A customer would purchase a subscription to a service for a time period.

Metrics 131

Metrics SaaS Payments SaaS Payment Features 131

Intercom, Inc.

MARCH 10, 2022

This ability to instantly self-serve – where otherwise frustration may have built – increases the likelihood of retention and increased conversions. This end-to-end payment process removes the need to fumble around for customer plans or payment details.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

CustomerSuccessBox

NOVEMBER 23, 2021

The SaaS industry has realized how important Customer Success and user retention are. There are a lot of tools out there and here we’ve collated the Top Customer Success software that your team needs in 2022. ChurnZero’s real-time customer success platform helps subscription businesses fight customer churn.

Customer Success 52

Customer Success Software Churn B2B 52

Clouded Judgement

JUNE 2, 2023

It’s a bit of a swag as not all companies report ARR (and where they don’t I’m calculating ARR as quarterly subscription revenue x4). The one point to call out is this is happening across a backdrop of mass layoffs - so companies have less quota capacity to close net new ARR in Q1 than they had across 2022.

Cloud 130

Cloud Trends SMB Subscription 130

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Clouded Judgement

NOVEMBER 4, 2022

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. I think we’ll get a more sudden one once the data is more clear.

Cloud 130

Cloud Pricing Revenue Subscription 130

Clouded Judgement

APRIL 6, 2023

That’s a big difference, especially when you layer in the growth in headcount from 2021 to 2022. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). The median software company added nearly 20% LESS net new ARR in Q4 ‘22 vs Q4 ‘21!

Cloud 130

Cloud Headcount Subscription Payment Features 130

Clouded Judgement

SEPTEMBER 29, 2023

I do think the economy will start slowing next year, and just like they did in late 2021 / 2022, the Fed can very quickly change their course of action. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 183

Cloud Government Banking Software Review 183

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52

ProfitWell

JULY 22, 2020

trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. However, with safe and secure payment methods such as Stripe and Paypal, it is now just as convenient for manufacturers. Use a subscription-based model. Create a proactive retention process.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Clouded Judgement

JANUARY 20, 2023

Had we not gone through 2020-2022 there would still be excess to remove. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Clouded Judgement

JANUARY 6, 2023

If we rewind back the clock to the start of 2022 the big debate was rates. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Clouded Judgement

SEPTEMBER 30, 2022

Budget growth for 2022 was revised down a full 1% from the prior quarters survey (from 4% to 3% ), demonstrating near term budget pressure. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). The expected budget growth for 2023 currently sits at 2.8%.

Cloud 130

Cloud Subscription Payment Features Trends 130

ProfitWell

JANUARY 6, 2020

We are back and feeling better than ever , kicking off what we’re hearing is "the year of subscription growth and iteration." We also have 10 must-have features for subscription billing platforms in 2020. Your top subscription news. 2020: the year of subscription growth and iteration. 10 years, 10 pricing must-haves.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

Clouded Judgement

SEPTEMBER 22, 2023

As a reminder, in the summer of 2021 they were saying they wouldn’t hike rates through the end of 2022…We all know how quickly that changed when they skyrocketed rates very shortly thereafter. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 152

Cloud Revenue Software Metrics 152

Clouded Judgement

AUGUST 11, 2023

The good news is gross retention (ie churn) stayed constant. From a new logo bookings perspective, we had our largest Q2 and second largest quarter ever, only behind the seasonally larger Q4 2022.” Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. .

Customer Success 110

Customer Success Churn Enterprise Trends 110