2022 Payment Features Retention Underperforming Technical Team 
ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. The bad news: It’s tiresome to answer the same questions day in and day out!
Clouded Judgement
JANUARY 6, 2023
If we rewind back the clock to the start of 2022 the big debate was rates. We know software is impacted from macro - but how bad will it get? Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Call this a “known unknown.”
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Full Session
NOVEMBER 8, 2022
Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. The 8 best session recording tools in 2022. Identify Javascript errors, user frustration, usability issues, or poor-performing content. What are session recording tools? What are session replays?
Intercom, Inc.
JULY 29, 2021
And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS is the subscription business. Building a great sales team: How Intercom fosters and maintains its sales culture.
Point Nine Land
JUNE 18, 2023
In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?
Chart Mogul
SEPTEMBER 15, 2023
We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.
SaaStr
APRIL 30, 2022
In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. & a few others.
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