Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. Continually improving your customer journey to remove weaknesses in your procedures.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. How to plan for 2021 [15:46]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back.

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Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Productboard founder and CEO Hubert Palan on mastering product strategy. Our International Women’s Day theme in 2021 is #ChooseToChallenge.

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VP of Engineering Scale Technical Review Outsourcing Services 118

Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. Continually improving your customer journey to remove weaknesses in your procedures.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

Hull

FEBRUARY 7, 2021

In 2021, that doesn’t cut it. In the SaaS world, in particular, using product data to drive growth will prove critical to success in 2021. How many different people from the same team have created accounts? Which users have invited other team members to create accounts? What do you share to attract their attention?

Scale 59

Scale Data Marketing Strategy 59

Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. Continually improving your customer journey to remove weaknesses in your procedures.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Scytale

DECEMBER 13, 2023

These CISOs are responsible for information security strategy and governance, risk management, compliance, threat intelligence, vulnerability management, and security awareness training across major companies. The CISO coordinates with technical teams to contain breaches and prevent future attacks.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

These CISOs are responsible for information security strategy and governance, risk management, compliance, threat intelligence, vulnerability management, and security awareness training across major companies. The CISO coordinates with technical teams to contain breaches and prevent future attacks.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. I tried both carrot and stick strategies—with each approach failing to change sales rep behavior and motivate them to take accountability for their CRM data hygiene. We need a better approach.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

SaaSOptics

AUGUST 11, 2022

For example, 1,200 unique startups raised funding at Series B in 2021—about a third more than in each prior year since 2017. billion in 2021. Do you have a clear growth strategy? . Reconsider your GTM strategy. In most cases, the best GTM strategy includes a mix of the two. billion in 2020 to $55.9

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Scale Scaling Technical Review Venture Capital 97

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Working remotely has become many organizations culture for 2021. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. Team pulse. What is Ayoa? Ultimate.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. Together, we developed sales pitches, built out a robust sales process in just a couple of weeks.

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Scale Sales Hiring Sales SMB 254

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

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Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

OpenView Labs

FEBRUARY 3, 2022

In 2021, 42% of founders were kept up at night by concerns about hiring the best talent. Growth is king in 2021 and likely will be again in 2022. Go-to-market (GTM) execution remains the top concern for startup founders in 2021, cementing its position over product execution (2019’s top concern).

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Sales Hiring Sales Recruiting Scale Startup 82

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Compensation.

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Sales Hiring Scale Sales Recruiting B2B 80

SaaStr

JULY 25, 2021

As we gear up for 2021 SaaStr Annual, I wanted to highlight some of my very favorite Annual sessions from the past you may have missed. Also, don’t miss out on SaaStr Annual 2021 coming up FAST Sep 27-29 in SF Bay Area! You can have the great product and a great team, but the market of small or very niche.

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Sales Recruiting Sales Hiring Scale VP of Engineering 242

SaaStr

JUNE 7, 2021

As we gear up for SaaStr Annual 2021 in the SF Bay Area , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. And if you haven’t heard: SaaStr Annual will be back in 2021 in SF Bay Area , better than ever! Get tickets here. TRANSCRIPT . Super cool.

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Sales Hiring Underperforming Technical Team SaaS Headcount 333

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

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VP of Engineering Customer Success Sales Hiring Interviewing 98

Totango

MAY 5, 2021

Develop training modules to address weak points, as well as fix software bugs. A quality customer success platform will centralize customer experience data and discern patterns from it, allowing customer success teams to engage clients in personalized terms. Awarded Highest User Adoption by reviewers on G2 – Spring 2021.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Kellblog

DECEMBER 27, 2021

Let’s start with a review of my 2021 predictions, keeping in mind one of my favorite quotes, often misattributed (including by me) to Yogi Berra : “predictions are hard, especially about the future.” ” Kellblog 2021 Predictions Review. See my SaaStr 2020 talk or my GainSight Pulse 2021 talks for more.

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Blockchain Technical Review Venture Capital Sales Hiring 143

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. It’s just poor form.

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Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 87

Sales Hacker

JUNE 16, 2020

Dr. Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. Sales teams have had to adapt to a new normal. With limits on in-person meetings, it’s even more important to double down on your digital selling strategy.

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Underperforming Technical Team Government Scale Systems Review 99

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. Develop a bulletproof hiring process that celebrates candidate experience. Spend time with your team and buyers to understand their needs and potential blindspots.

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Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

ChurnZero

JANUARY 12, 2021

Other teams who need to get involved may feel like they don’t have an incentive to help or the support from their own leader. Your team can be a great source of information on ways to tackle the issue directly with the customer, and also when and how to escalate further. Step 3: Form a task force.

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Underperforming Technical Team Customer Success Churn Leadership 64

SaaStr

JANUARY 12, 2023

Management teams must determine how to thrive in a downturn to position their businesses for profitable growth. Data shows a significant shift in company valuations happened from 2021 to 2022. However, management teams that pursued growth at all costs were punished severely. Strategy to win. Key takeaways.

Consulting 40

Consulting Underperforming Technical Team Management Marketing 40

Sales Hacker

SEPTEMBER 2, 2023

Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. I am super unimpressed with the current Go-to-market tech stack options…If I found the right team to start a company to take out all of them I would. A couple of big challenges & trends.

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AI Revenue Scale ChatGPT 78

Totango

SEPTEMBER 17, 2021

We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. What Is the Freemium SaaS Model? Why is it so common?

Scale 74

Scale SaaS Underperforming Technical Team Social Media 74

Baremetrics

JANUARY 24, 2021

This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth. Table of Contents. Let me tell you how we did it!

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

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Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Neil Patel

AUGUST 4, 2021

Similarly, positive ROI statistics for video content have been booming for years – from 33 percent in 2015 to 87 percent in 2021. When you draft your plan of action, you’ll likely bounce around ideas for upcoming content or even choose to create a full content strategy. Stick With What You Know. The best part? Search Matters.

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Marketing Social Media Sales Hiring Technical Review 145

Neil Patel

APRIL 12, 2021

Develop a Business Plan. Your marketing plan should include your marketing budget, overall marketing strategy, and plan for tracking metrics. Identify your key team members, the roles they play, and why they’re right for the jobs. For example, in February 2021, their theme was “magic.” Marketing Plan.

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Outsourcing Services Payment Methods Subscription Payment Features 123

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. CS moves to a land-and-expand strategy. NRR is your “friend”.

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Customer Success Benchmarks Scale Underperforming Technical Team 97

How To Buy Saas

DECEMBER 1, 2020

In this saas marketing strategy guide, we are going to tell you everything about saas marketing. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Moving down the lines of this blog, you will get to learn some of the smart ways of doing saas marketing in 2021.

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

OpenView Labs

MAY 6, 2021

For now, let’s explore some reasons why this is a really bad idea: 1. On April 5, 2021, I got 193 results. If your sales team is using these automation tools, it’s just a matter of time before they get restricted or banned. For most sales teams, the risk is not worth it. Seriously—the difference was 100 to 1. It’s spammy.

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Outsourcing Services Scale Outsourced Development AI Search 59