Sales Hacker

DECEMBER 6, 2024

Special thanks to Jason Saltzman and Live Data Technologies for sharing access to real-time job change data for over 88 million professionals, revealing critical trends across customer success and go-to-market teams. Despite fluctuations, the data shows steady growth in the importance and demand for CS roles. Why is this?

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

Sales Hacker

MAY 13, 2025

How Yext evolved from managing listings to powering AI-ready data pipelines. The role of hyperlocal data, competitive analysis, and personalized content in GTM strategy. 18:00 Practical data strategies for local businesses and SaaS marketers. 22:00 Why structured data is the foundation of AI-first marketing.

AI Search 72

AI Search AI ChatGPT Software Review 72

Sales Hacker

JULY 8, 2025

47:45 Data as the new moat: how to build durable product advantage in the AI era. But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. 06:33 Why Sales Nav was a $250M business with a “crappy product” — and how Doug turned it around.

Sales Recruiting 79

Sales Recruiting Sales Hiring AI Search Scale 79

Neil Patel

JUNE 16, 2025

Your internal team is your first audience. Prioritize buy-in from your internal team. You must commit to overcommunication with your team, shareholders, and customers if your goal is a successful rebrand. What are your brand’s weaknesses and inconsistencies? A properly conducted audit will leave no stone unturned.

Underperforming Technical Team 62

Underperforming Technical Team Social Media Branding Communication 62

Sales Hacker

JUNE 3, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rick Kelley is the former VP of Metas Global Business Group, where he led a $10B+ revenue organization and played a pivotal role in building out Metas go-to-market teams across North America and EMEA. So, in 2002, I went to go and work at Yahoo.

Sales Hiring 89

Sales Hiring Scale Sales Recruiting Sales 89

Sales Hacker

JUNE 10, 2025

How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., In 2021, right? what to ask, how to prepare, what not to do).

Sales Recruiting 66

Sales Recruiting Sales Hiring AI Search Scale 66

SaaStr

NOVEMBER 25, 2023

#1: The Days of work-LIFE Balance Are Over (Emphasis on Little Work and Big Life) Mapping back to a period of time known as The Party, 2021 was full of people, in sales especially, who were making twice as much money while working half as hard. Data shows that the customers we visit are worth 40% more than those we don’t.

Sales Hiring 281

Sales Hiring Underperforming Technical Team Revenue Sales 281

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Best Sales Statistics to Know in 2021. Still curious which sales trends will be on the rise in 2021? Short on time? Just looking for the highlight reels?

Sales Hiring 132

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 132

SaaStr

OCTOBER 4, 2024

Not only is Klaviyo a rocketship but also the first to IPO in over 2 years (since December 2021) when it went public in September of 2023. They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. Is there a downturn?” For Klaviyo, the answer is no.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. The more data you have, the better. 7 Tips to get 7,000 Customers.

Scale 284

Scale Sales Hiring Sales Underperforming Technical Team 284

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence Machine Learning AI Search Marketing 145

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JUNE 4, 2021

We’re so excited to have Olivier Pomel, CEO and co-founder of Datadog, back at SaaStr Annual 2021 Sep 26-28 in the SF Bay Area!! Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. We hired everybody on our teams.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317

SaaStr

JULY 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team?

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

SaaStr

JUNE 7, 2021

As we gear up for SaaStr Annual 2021 in the SF Bay Area , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. And if you haven’t heard: SaaStr Annual will be back in 2021 in SF Bay Area , better than ever! Get tickets here. TRANSCRIPT . Super cool.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. So, what happened is most of the craziness from 2020 and 2021 has been erased, yet we’re not back to the nuclear winter of fundraising in 2008.

AI 205

AI Underperforming Technical Team Cloud Strategy 205

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. million workers left their jobs in 2021 — 70% of them voluntarily. And the data backs this up.

Sales Hiring 104

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 104

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 99

Scale Underperforming Technical Team Benchmarks Onboarding 99

Sales Hacker

JANUARY 4, 2021

Developing a revenue operations (RevOps) strategy — and the team to implement it — is no easy task. As the VP of Revenue Operations at Sales BQ®, I saw my role develop from primarily sales enablement to sales operations as we worked to understand and get a hold of the wide variety of roles RevOps is in charge of.

Scale 98

Scale Underperforming Technical Team Sales Enablement Communication 98

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Frontegg

NOVEMBER 18, 2021

Twitter crossed the 200 million mark in Q3 2021. This coverage is allowing SaaS developers to create better user experiences and improved customer satisfaction. OIDC is responsible for letting users access SaaS applications by using login credentials from the social platforms that have been enabled by the developers.

Underperforming Technical Team 105

Underperforming Technical Team Social Media Azure Mobile 105

User Pilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), You need to give them the right tools to do that – ideally without much involvement from your dev team.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Frontegg

JUNE 24, 2021

Let’s take a closer look at Passwordless Authentication and the top 10 vendors you must check out in 2021. Think IT staff resource wastage and long damage control processes when data breaches happen. Top 10 Passwordless Vendors You Need to Consider in 2021. Related: Password Hacking – How Are Passwords Breached?

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

Sales Hacker

JANUARY 21, 2021

According to LinkedIn data , salespeople who use social media in their sales prospecting are 51% more likely to achieve their quota and they outsell non-social sellers by 78%. The Team Plan is for sales teams who want to harness the power of their shared network to build client relationships. Sales Navigator mobile app.

Sales Recruiting 120

Sales Recruiting Payments Sales Payment Solutions 120

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

SaaStr

JUNE 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29 , we’re taking a look back at some of our favorite classic sessions. (And And grab the best deal ever on 2021 Annual tickets here ). Dharmesh : …said, “This is a very bad idea. Hubspot today is a $23B juggernaut. million in 2013 to $115.9

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The core of algorithms and systems is data models. The legal team isn’t there to slow R&D down.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 76

Scale Underperforming Technical Team Benchmarks Onboarding 76

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. 65% of respondents said it’s common practice to share customer training data with the Customer Success organization. Customer Success teams typically answer the same questions over and over again as they gain new clients.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

How To Buy Saas

DECEMBER 1, 2020

Moving down the lines of this blog, you will get to learn some of the smart ways of doing saas marketing in 2021. Talk to these webmasters or team and get your saas listed. A lag in loading can degrade the user experience and also give a bad impression to a saas buyer. How Is SAAS Marketing Different? Howtobuysaas. Pitchground.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data 105

Data Scale Payment Features Underperforming Technical Team 105

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? What was that like?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Frontegg

APRIL 5, 2021

Authentication processes are put in user management systems to verify the identity of a user so that the system is sure that the user logging in will have access to the data that concerns them only. Authentication is the boundary between the user & data, it needs to be as secure and strong as possible. 2FA or MFA? Image Source.

Artificial Intelligence 96

Artificial Intelligence Underperforming Technical Team Systems Review Banking 96