SaaStr

FEBRUARY 3, 2021

Honestly, all the metrics are breathtaking approaching $1B in ARR: 5 Interesting Learnings: 1. And their subscription backlog is up 53%. Managing Professional Services Revenue From Just 8% in 2019 to Just 5% Now. Still growing 43% at Almost $1B in ARR. It shows the size and scale of Cloud continues to just shock us.

Outsourcing Services 284

Outsourcing Services Outsourced Development Cloud Banking 284

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

InsightSquared

MAY 7, 2019

For these reasons, accurately tracking key sales metrics and benchmarking your performance against peers and market leaders is critical to getting the most out of your sales resources. Typical SaaS Sales Metrics. Underlying those metrics are processes which can improve or reduce performance in each of the above metrics.

Scale 102

Scale Sales Hiring Metrics Sales 102

Stax

JANUARY 28, 2025

Once customers sign up with any of the major card networks, they only need to tap the Click to Pay button on the websites of online retailers and service providers to make payments. This is to ensure customers can easily find the button when evaluating payment options on your site. Your provider should help with this.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Intercom, Inc.

DECEMBER 10, 2018

Carefully placed modals can drive sales, subscriptions, or upgrades to higher tier plans. You might try them to: Upgrade users to a paid subscription. You’ll want detailed metrics on behavior in your app, and you’ll also want the ability to run A/B tests. Ask users to invite friends. Step 3: Test, test, test.

Marketing 137

Marketing Software Review Systems Review Onboarding 137

Chart Mogul

APRIL 25, 2019

We took a peek at how our own subscription model and cash flow is affected by the compounding nature of SaaS. We can expect that in 2019, our biggest chunk of cashflow will come from customers who signed up in 2018. SaaS Q&A: How does annual billing impact a subscription business?

Subscription 90

Subscription Payment Features Retention Startup 90

Baremetrics

NOVEMBER 10, 2019

Similarly, you’ll want to be able to look at new metrics as they become relevant to your business. After all, SaaS has many unique metrics and KPIs that can’t be communicated using only a three statement structure. I have named the months from January 2018 to September 2019 to give you a fast start. . Say, PnL_Jan_2019.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Chargify

MAY 8, 2019

There is no subscription billing model that works for everyone. Moreover, your pricing strategy should be based on your value metric, and different value metrics require different types of subscriptions. Let’s take a look at the seven most popular subscription billing models. Which one should you use in 2019?

Subscription 69

Subscription Payment Features SaaS Payments Payment Solutions 69

OPEXEngine

MAY 3, 2022

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59

OPEXEngine

OCTOBER 10, 2019

The Subscription Show is coming to Boston in a few weeks at the World Trade Center. I’m thrilled to be speaking there about SaaS Metrics and Benchmarks. The show is 100% focused on subscription models, operations, pricing, marketing and subscription-centric technologies, and organized by Subscription Insider.

Payment Features 40

Payment Features Subscription Payment Services Benchmarks 40

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. Early in 2019, I had an epiphany moment. Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

FastSpring

JUNE 28, 2019

As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. Customers may choose to opt out of a subscription service. A customer’s payment card could expire without their knowledge and cause their subscription service to come to an abrupt end.

Churn 100

Churn Payment Services SaaS Payments Payment Features 100

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. Metrics Aren’t Just for Board Meetings – The Value of Customer Metrics is Immeasurable . Should every customer pay an additional onboarding fee on top of their subscription cost?

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? In this article, I'll go over what the North Star is, why this metric matters, and how to find yours.

B2C 98

B2C Metrics B2B Retention 98

Chart Mogul

JULY 2, 2021

This shift means your typical SaaS startup (launched in the last ~8 years) makes the majority of their revenues from month-to-month subscriptions. This “mostly-monthly” approach has rendered the traditional meaning of ARR, “Annual Recurring Revenue,” almost meaningless for these companies. What is Annual Recurring Revenue?

Payment Features 133

Payment Features Subscription Metrics Churn 133

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

JULY 26, 2022

Customer retention is a SaaS metric that measures the ability of a product to retain customers over a long timeframe. Customer retention metrics or KPIs are numeric measures that allow you to identify the number of retained customers your product has. 10 Customer retention KPIs and metrics to measure retention.

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. Find Your Billable Metric and the Set Pricing Model. How AWS Does It.

AWS 98

AWS SaaS Payments Payment Services Payments 98

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If many customers’ DSO are trending upwards, revisiting credit terms and policies should be in your future (think: interest, late payment fees, or early-payment discounts).

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Incredo

MAY 20, 2019

A report commissioned by Cisco predicts that by 2019 a whopping 59% of all the cloud workloads would be attributed to SaaS activity. Return On Investment is a useful metric to follow when executing a marketing strategy. Vic Drabicky of Marketing Land argues that ROI as a metric eliminates the value of the customer from the equation.

Outsourcing Services 220

Outsourcing Services SaaS Marketing Sales Hiring 220

Baremetrics

JUNE 27, 2021

That’s where SaaS metrics come into play and tell you what you need to know. Using the wrong metrics, using them in the wrong way, or overlooking the crucial ones can be a disaster for your business. There are so many business metrics platforms out there that it becomes hard to choose the one you actually need.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

Chart Mogul

AUGUST 2, 2019

The billing systems include Stripe on Web, iOS App Store, Google Play, in addition to manual invoicing for larger Contacts+ for Teams customers. A subscription for a customer then allows them to use any of the apps, integrations, or extensions on the platform no matter where the subscription initiated. Travis Todd.

Churn 12

Churn Payments Payment Solutions Payment Methods 12

SaaStr

FEBRUARY 11, 2020

” But okay, if there’s not enough sales roles, it’s … people still have muddy lead generation metrics. They wanted to triple that growth rate and valuation, so what they were hyper-focused on are really three main metrics. In lead generation, it’s really hard to get accurate metrics that you can trust.

Scale 273

Scale Outsourcing Services Revenue Outsourced Development 273

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. The PDF download was a premium option, available with a subscription.

Revenue 129

Revenue Sales Hiring Payment Features Subscription 129

Intercom, Inc.

FEBRUARY 6, 2020

In 2019 research firm IDC found them to deliver 869% ROI (??) While businesses pay for a subscription, altering the typical marketplace dynamics, Yvonne and her team are still keen to ensure the trends they’re seeing on the B2B side are met with the right kinds of content. “We along with time savings and higher productivity.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Clouded Judgement

JANUARY 13, 2023

The average yearly growth in IT budgets from 2010 - 2019 was 4.1%, so the projections for 2023 are below the historical yearly average. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. The expectations 1 quarter ago was for 2.8%

Cloud 130

Cloud Forecasting Payment Features Subscription 130

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. We also updated our popular SaaS Metrics Refresher email course. On the product side, the third quarter of 2019 saw the launch of two important enhancements. Putting the whole of 2019 in perspective. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

I am really proud to once again be able to say that 2019 was the best year for ChartMogul up to date. We also updated our popular SaaS Metrics Refresher email course. On the product side, the third quarter of 2019 saw the launch of two important enhancements. Putting the whole of 2019 in perspective. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

SaaSOptics

NOVEMBER 12, 2018

Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. These are the most common pitfalls we see. Relying on Spreadsheets and Disconnected Systems. Planning Today Will Pay Off Tomorrow.

SaaS Payments 47

SaaS Payments Payment Solutions Payment Services Payments 47

Chart Mogul

AUGUST 2, 2019

The billing systems include Stripe on Web, iOS App Store, Google Play, in addition to manual invoicing for larger Contacts+ for Teams customers. A subscription for a customer then allows them to use any of the apps, integrations, or extensions on the platform no matter where the subscription initiated. Travis Todd.

Churn 52

Churn Payment Solutions Payments Payment Methods 52

Neil Patel

DECEMBER 8, 2020

By 2019, Watch had 270 million monthly users, and by 2020, that number had shot up to over 1.25 In 2019, Facebook’s head of global creative strategy Rick Van Veen told Variety , We’re still figuring it out and learning. They can also set a price and collect payment easily. Fan Subscriptions. Use the Subscription Function.

Payments 137

Payments Payment Methods Mobile Engagement 137

Intercom, Inc.

FEBRUARY 26, 2019

When it comes to scaling a business in 2019, one thing matters most: customer experience. In our wide-ranging conversation with Sujan Patel, we covered everything from when you should use chatbots and how to set up your first chatbot to what performance metrics you should be measuring. Chatbots enable sales people, us included ??

Scale 112

Scale Sales Payment Features Subscription 112

SaaStr

APRIL 7, 2022

2019: $336m rev. What we do is look at all those metrics and our hope, goal is that every one of them continues to show this. If you’re handling multiple invoices from different customers that come in different formats, you can keep hiring more finance people or you can have robots augment your finance people. seed round.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

SaaStr

NOVEMBER 12, 2019

That Google sheet had six metrics for the business, and every metric was color-coded; red, yellow, green or super green. You’d walk into the Pardot office and you would know instantly where we stood across the most important six metrics in the business. But again, that’s when you hit 10 million of recurring revenue.

Sales Recruiting 194

Sales Recruiting Scale Outsourcing Services Sales Hiring 194