BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Chart Mogul

DECEMBER 21, 2018

Here's a summary of our 2018 highlights. Apple’s big push to encourage iOS app developers to embrace the subscription business model saw momentum in 2018 , with app categories such as e-learning, media streaming, and fitness and lifestyle leading the way. May – June. Guess which course this illustrates?

Subscription 40

Subscription Payment Features Business Model Branding 40

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStr

JUNE 5, 2020

I argue that standard saas metrics make it possible for founders to scale using debt capital (production capital thats cheaper) instead of solely relying on venture capital (financial capital thats more expensive). . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 222

Venture Capital Technical Review SaaS Scale 222

Chart Mogul

NOVEMBER 19, 2018

Learn how to identify trends in behavior across the entire customer lifetime with cohorts Before we get started, let’s address the elephant in the room: Cohort analyses aren’t exactly a SaaS metric. That “Signed up June 2018” cohort will always remain, and you’ll track their journey as a user of your product.

Metrics 45

Metrics SaaS Churn Retention 45

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. 2019 demonstrated that the days of spouting fast, easy growth backed up by vanity metrics are over.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

Chart Mogul

APRIL 15, 2019

With our new Google Play integration, all ChartMogul users can now combine subscription insights from iOS, Android, and web sources. Last year, with the advent of our iTunes Connect integration , our team took a big step towards helping mobile businesses grow using their subscription and revenue data. Go beyond basic app reporting.

Mobile 51

Mobile Subscription Payment Features Customer Lifetime Value 51

Outseta

APRIL 9, 2018

By Geoff Roberts 3 min read This is the first company update we’ve published in 2018, so let’s start with the big picture; we’ve delivered our minimum viable product, have started charging our users, and are continuing to develop the platform based on user feedback. Here’s a closer look at what’s new. New Feature! New Feature!

Acquisition 40

Acquisition Mobile Engagement Metrics 40

Totango

JANUARY 8, 2019

When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Average churn rates for subscription services are estimated at around 6-8%. First are subscription churn rates.

Churn 54

Churn Subscription Payment Features Enterprise 54

ProfitWell

AUGUST 30, 2019

Need more reason to convince you the subscription takeover is here? Today, we meet the newest members of the subscription club, drop the details on our LIVE launch event, and hear some weekend wisdom from Chief Instigator Dan Martell. Today's Top Subscription News. million PLUS an additional $18 million Series C from March 2018.

Subscription 40

Subscription Payment Features Entrepreneurship Startup 40

Chart Mogul

SEPTEMBER 4, 2018

Today we're launching an email course enabling anyone in SaaS to get to a baseline level of knowledge on metrics, no matter their level of experience. Right from that first SaaS Metrics Cheat Sheet , our vision was — and remains to this day — that metrics and data are central to sustainable, measured growth. Course outline.

Metrics 45

Metrics SaaS Churn Revenue 45

Navint

SEPTEMBER 27, 2018

Tien Tzuo was the featured speaker for the Executive’s Club of Chicago inaugural program of its 2018-2019 Signature Series earlier this month. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. The customer will guide your subscription business — put them in the center.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

OPEXEngine

SEPTEMBER 22, 2020

Net dollar retention is the most important metric in SaaS. As their prospectus states: “We use dollar-based net retention rate to evaluate the long-term value of our customer relationships, because we believe this metric reflects our ability to retain and expand subscription revenue generated from our existing customers.

Retention 59

Retention SMB Social Media Subscription 59

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. The PDF download was a premium option, available with a subscription.

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. There’s life after closing.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Chart Mogul

DECEMBER 10, 2020

In the summer of 2018 we released an awesome feature — the ability to create and save custom charts in ChartMogul. While there are a few variants of this quote, they get at the same point — when you measure and track a specific metric, improving not only becomes possible, it becomes a priority. We call these Saved Charts.

Systems Review 59

Systems Review Metrics Subscription Payment Features 59

ProfitWell

FEBRUARY 7, 2020

Today, we see Apple struggle in the subscription department. Your top subscription news. Apple subscriptions: what gives? It looks like Apple, although a brand we know and love for trailblazing in this space, could be struggling in the subscription sense. Reverting back to #1 here, let's talk a bit about compass metrics.

Subscription 40

Subscription Payment Features Pricing Metrics 40

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. The past decade of abundant VC capital and vanity metrics couldn’t last forever.

Payments 52

Payments Management Payment Methods SaaS Payments 52

OpenView Labs

JULY 29, 2019

Today, good pricing comes down to finding the right value metric and using that as the basis for your billing structure. That’s why they use the list size as a value metric to adjust the price for larger customers. 3 steps to build your pricing around a value metric. Note that this is NOT the same as “value-based” pricing.

Pricing 40

Pricing Churn Metrics Sales Hiring 40

Chart Mogul

DECEMBER 10, 2020

In the summer of 2018 we released an awesome feature — the ability to create and save custom charts in ChartMogul. While there are a few variants of this quote, they get at the same point — when you measure and track a specific metric, improving not only becomes possible, it becomes a priority. We call these Saved Charts.

Systems Review 52

Systems Review Metrics Subscription Payment Features 52

SaaStr

OCTOBER 14, 2021

Then 20 by 2018. 90% of GitLab’s customers pay by subscription — but most still self-manage the deployment. This is an interesting segmentation of core metrics. While GitLab has 15,356 customers as of July 2021, it focuses its metrics on its 3,600+ ones with an ACV of $5k or more. We may see this more often.

Outsourced Development 60

Outsourced Development Software Development Innovation Pricing 60

Chart Mogul

DECEMBER 19, 2017

In March we were proud to share the story of ghost — specifically how the non-profit publishing platform is using ChartMogul to publicly share its metrics and growth: “When just getting started, with limited money in the bank and not yet profitable, metrics were everything. Related posts: The ChartMogul 2018 year in review.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. Transcript.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

Neil Patel

DECEMBER 8, 2020

In 2018, they launched it globally, and the service took off like a rocket. They can also set a price and collect payment easily. Fan Subscriptions. There are so many different ways you can parse these metrics. Just as important as the positive metrics are the negative ones. Use the Subscription Function.

Payments 129

Payments Payment Methods Mobile Engagement 129

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. What are the advantages of using subscriptions as a revenue model?

Payment Features 85

Payment Features Payments Payment Methods Subscription 85

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OPEXEngine

JANUARY 17, 2020

To see how COGs and gross margins are changing, take a look at these charts showing SaaS companies that IPO’ed in 2008 versus 2018. For companies IPO’ing in 2018, average COGs had dropped to 31% of revenue and average gross margins had increased to 68.5% with a number of companies at over 80% gross margins.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. The subscription shift is in full swing. SaaS is growing more than 200% faster than traditional perpetual license software – Zuora, Subscription Economy Index. billion dollar market. In this webinar, we will discuss how to: 1.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Kellblog

MAY 21, 2019

Key trends in 2018, including setting records in three areas: (1) public company revenue multiples, (2) IPO volume (by over 2x), and (3) M&A volume (by over 2x). In 2012, the explanatory power of both metrics doubled. In 2017 and 2018, however, that’s dropped to 7 to 8%. The four eras of software evolution.

compliance 75

compliance Startup Software Trends 75

FastSpring

OCTOBER 31, 2019

Effective May 25th, 2018, this regulation applied to all companies holding the personal data of data subjects residing in the European Union, regardless of the company’s location. 2019 has been the year of the Second Payment Services Directive (PSD2) in global regulations. Build subscription models that are sustainable.

Payment Methods 64

Payment Methods Payment Services Payments Payment Solutions 64

ChurnZero

JANUARY 4, 2019

The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. In 2019 there will be an increase in subscription fatigue. While bots continued to get a bad rap in 2018, the solutions available significantly improved. Take a look back here.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. The PDF download was a premium option, available with a subscription.

Revenue 52

Revenue Sales Hiring Subscription Payment Features 52

ProfitWell

JANUARY 8, 2020

Your top subscription news. We’re steadfast in our viewpoint that subscription is the future, but what’s the next decade look like for streaming? Here’s where his head's at: Guy thinks more mainstream brands will embrace the subscription model amid this retailpocalypse. Metrics will shift to reflect a retention-first mindset.

Retention 40

Retention Subscription Payment Features Interviewing 40

ProfitWell

APRIL 22, 2019

But also, subscription. Avocode Assesses 2018 with 6M+ Designs. Avocode, alongside fourteen experienced designers, reflects on 2018 with its annual Design Report , celebrating creativity with a look into the state of design tools and trends, driven by 6,354,110 designs worth of data. Good day, world. The Rundown In resources.

Cloud 45

Cloud B2B Interviewing Subscription 45

ChurnZero

AUGUST 24, 2018

SaaS metrics the CFO and CS leader both need to know. • If you have a maintenance component and you’re in a perpetual model currently, you might want to start building around these metrics. Because you can really kind of generate the same metrics for either model leveraging the maintenance component. Follow @churnzero.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61