CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Which is the key customer retention metrics to track?- Best practices: Consumption vs subscription. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Neil Patel

DECEMBER 8, 2020

In 2018, they launched it globally, and the service took off like a rocket. Hyper-Personalized Content. Facebook is all about personalized content, and Facebook Watch lets you upload videos right to your target audience. Pulling content over from YouTube or even your website won’t work for many reasons. Fan Subscriptions.

Payments 129

Payments Payment Methods Mobile Engagement 129

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. The past decade of abundant VC capital and vanity metrics couldn’t last forever.

Payments 52

Payments Management Payment Methods SaaS Payments 52

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. As a budding SaaS offering, we had some things in place, but a lot of the older design remained.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. Thanks for coming.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? The fact that there’s no standard reporting method for churn doesn’t help. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Payment Features 93

Payment Features Payments Payment Methods Subscription 93

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Outseta

JANUARY 9, 2019

2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. Food and dining represented our biggest line item for the year - we admittedly got a little carried away there so we pulled back heading into 2018. In 2018 you’ll notice some line items grew significantly. To date we’ve spent $32,179.72

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. So that gets complex.

78

78

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Chart Mogul

DECEMBER 19, 2017

In March we were proud to share the story of ghost — specifically how the non-profit publishing platform is using ChartMogul to publicly share its metrics and growth: “When just getting started, with limited money in the bank and not yet profitable, metrics were everything. Related posts: The ChartMogul 2018 year in review.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Upgrades and support What are other software monetization methods?

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

SaaStock

MARCH 20, 2019

Recently, Recorded Future were honored with the 2018 CRN Tech Innovator Award. Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. During 2018 Black Friday/Cyber Monday, sales through Shopify reached a record-breaking $1.5+

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. What is the subscription-based economy? How does the subscription-based economy work? What customers look for in subscription companies.

Payment Features 49

Payment Features Payments Subscription Trends 49

Baremetrics

MARCH 23, 2020

The reason why it’s such a vital metric is that it has a greater affect on your business. Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Finance 67

Finance Subscription Payment Features Payments 67

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Payments 62

Payments Finance Subscription Payment Features 62

SaaStock

MARCH 20, 2019

Recently, Recorded Future were honored with the 2018 CRN Tech Innovator Award. Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. During 2018 Black Friday/Cyber Monday, sales through Shopify reached a record-breaking $1.5+

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. This somewhat risky direct listing is likely to be a benchmark for other future public listings in 2018, with the likes of Airbnb predicted to follow suit if all goes to plan. in 2015 to €5.32

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. What is the SaaS business model. Growth stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ProfitWell

JANUARY 17, 2020

Nowadays, it seems like you can buy just about anything on a recurring monthly plan: razors, clothing, knick-knacks, candles, etc. Over the past decade, ecommerce subscription companies have doubled down on the subscription model to monetize their relationships with customers. What are ecommerce subscription companies?

Payment Methods 12

Payment Methods Payments Payment Features Merchant Services 12

Baremetrics

MARCH 16, 2021

Trusted by top blockchain projects, QuikNode has launched over 3,000 nodes and has been helping advance the blockchain ecosystem since 2018. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. To continue fundraising, it was clear that QuikNode had to dial deeper into business metrics.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Baremetrics

NOVEMBER 10, 2019

Similarly, you’ll want to be able to look at new metrics as they become relevant to your business. For example, your marketing leader may not need access to everyone’s salaries, and yet they should be the person owning your marketing funnel driving the new customer forecast.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Chart Mogul

OCTOBER 27, 2017

For a SaaS or subscription business, revenue recognition can be complex, mainly because of the service-oriented nature of the product. Because most reporting periods start January 1st, this effectively means that from January 1st 2018 , it will affect your reporting. This includes: When a customer upgrades (expands) their subscription.

Payments 45

Payments SaaS Payments Payment Services Deferred Revenue 45

Outseta

APRIL 30, 2019

What we learned about Outseta’s pricing Over the course of 2018, my conviction grew that we didn’t quite have our pricing right—over the past few months I set out to capture as much feedback on our pricing as I could. This pricing is now live on our website. Companies can continue to invite as many team members as they want.

Payments 40

Payments Payment Solutions SaaS Payments Scale 40

Hull

JANUARY 22, 2019

For example, as a lead is nurtured and converts to become a customer, you might need to: Integrate payments (Stripe). The principles of "growth hacking" and the scientific method of hypotheses, experiments, measurement have been around for at least 100 years. Integrate sales CRM (Salesforce). This is marketing.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. And when I was young, I used to travel the country with him setting up his market store to sell clothes. And what are the drivers?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212