SaaStr

JANUARY 28, 2020

Aaron : Well, also, as someone who went through this, especially like the 2000, 2001 times. Every retail shop was closed by 2000. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. The light bulb was invented in 1879, but it wasn’t until 1930 that 70% of US houses had electricity.

Artificial Intelligence 142

Artificial Intelligence AI Scale ChatGPT 142

Teamgate

OCTOBER 19, 2019

Let’s say you have 2000 Facebook fans, 2000 followers on Twitter, and 2000 email subscribers. But one thing that makes email marketing so sexy is that it’s much easier to build a mailing list of 2000 people than to get 2000 new followers on Twitter or Facebook. Team up with influencers . Absolutely not.

Scale 68

Scale Social Media Underperforming Technical Team Content Marketing 68

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Baremetrics

AUGUST 1, 2021

This data can prove to be invaluable in understanding which channels to invest in, as well as analyze your marketing department’s core strengths and weaknesses (by comparing your CAC with the industry benchmarks). My best advice is to segment your target clients, then create individual conversion funnels for each.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Natalia Luneva

DECEMBER 23, 2020

For example, I recently observed how a founder praised a developer with a $2000 bonus. To make your team a better place to work, try to identify or just ask what “love language” your employees speak and what makes them feel appreciated. Gathering and maintaining a team of high performers isn’t easy. Highly recommended.

Scale 52

Scale Underperforming Technical Team Sales Hiring Social Media 52

Valuize Consulting

DECEMBER 13, 2021

As Customer Success as a discipline has grown, it has also developed an accompaniment of misconceptions and myths, generating a lot of confusion about how to do it right and scale successfully. A 5% increase in customer retention rates leads to anywhere between 25 and 95% increase in corporate profitability ( Harvard Business Review , 2000).

Customer Success 52

Customer Success Scale Technical Review Underperforming Technical Team 52

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Neil Patel

APRIL 20, 2021

Millennials are a unique set of people born between 1982 and 2000 and making up 26% of the world’s population. The viral effect of bad customer service is alarming. 66% of customers who experienced negative (bad) customer experience want to discourage others from buying from that company. Be willing to work hard.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 159

Scale Underperforming Technical Team Sales Hiring Branding 159

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. And the problem was, I have no clue in software development. And I love that very much.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Then, I started a company, which I sold in early 2000. One thing we did as a company was … It was last Monday, our executive team said, “You know what?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. They also rate highly how Appcues has been consistently improving the product and the responsiveness of the customer support team. according to G2 reviewers.

Software Review 86

Software Review Underperforming Technical Team Technical Review Onboarding 86

Intercom, Inc.

DECEMBER 14, 2022

I love media, I love content, and I love the team here. You probably will be quite bad when you start. ” And I’m like, “No, but you will get better and better and better, and you will look back and realize that you’ve grown and developed, and that is how we are. I get quite bored doing one thing only.

Venture Capital 129

Venture Capital Interviewing Sales Hiring Underperforming Technical Team 129

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. At Priceline, I joined this really interesting group of people that was focused on new market development. The first is Showpad.

Development Team Review 54

Development Team Review Scale Software Review Sales Hiring 54

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Between 1990 and 2000, Cirque du Soleil multiplied its revenues by over 31 times from $40 million to $1.26 The focus is on dividing up existing demand.

Strategy 65

Strategy Technical Review Business Innovation 65

Kellblog

FEBRUARY 2, 2023

Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. Those business-oriented CS teams who thought customer advocacy meant generating customers who advocate for the company will continue to thrive. Siloed ops led to QBRs that resembled tag-team cagefights.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

Sales Hacker

DECEMBER 30, 2019

Justin helped build the sales team in ZocDoc. It’s all about how to build a great culture, how to think about incentivizing a team, how to help pull out a quota if you’re going to miss the number, and some creative things you can do to get there. Today on the show, we’ve got Justin Welsh.

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

User Pilot

JANUARY 31, 2023

Ask for customer feedback and act on it There’s no such thing as bad feedback. That doesn’t mean they all need to land with your support team. Appcues- best for mobile customer activation Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Data is power.

Strategy 93

Strategy SaaS Software Review Onboarding 93

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Between 1990 and 2000, Cirque du Soleil multiplied its revenues by over 31 times from $40 million to $1.26 The focus is on dividing up existing demand.

Strategy 52

Strategy Technical Review Business Innovation 52

User Pilot

MAY 8, 2023

TL;DR Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. So let’s dive right in!

Software Review 52

Software Review Underperforming Technical Team SaaS Onboarding 52

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

User Pilot

MARCH 15, 2023

To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. Using a tool for interactive user guides is essential as it reduces dependency on developers and enables you to trigger user guides contextually. Let’s dive in.

Software Review 52

Software Review Underperforming Technical Team Onboarding Outsourced Development 52

SaaStr

MARCH 12, 2019

And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages. We raised 30 million bucks, we can expand the team. I’ve worked with hundreds of teams on this.

Scale 213

Scale Sales Hiring Revenue VP of Engineering 213

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 262

Sales Recruiting Sales Hiring Scale Sales 262

User Pilot

JUNE 27, 2023

It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. Tired of bad digital adoption tools? Try Userpilot!

Software Review 52

Software Review SaaS Technical Review Onboarding 52

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Before I lived it, I thought of the tech world as being very business oriented—a place owned by analytical types and developers writing rigid blocks of code that looked like gibberish to me.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

User Pilot

MAY 18, 2023

This isn’t necessarily a bad thing, but if you’re hoping to get two platforms for the price of one, you may be disappointed. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. Userpilot is a comprehensive digital adoption platform (DAP).

Software Review 52

Software Review SaaS Underperforming Technical Team Onboarding 52

Neil Patel

NOVEMBER 2, 2020

In this post, I’ll cover everything you need to know about 404s, why they are bad for business, how to find them, and how to fix them. Why Are 404 Errors Bad for Websites? Now you know how bad 404 errors are, let’s look at how we can find them and fix them. It doesn’t matter if they mistyped the URL or the page no longer exists.

Underperforming Technical Team 144

Underperforming Technical Team Engineering User Experience Web Development 144

User Pilot

MARCH 20, 2023

It’s important to use a tool for creating interactive user guides because it reduces reliance on developers and allows you to trigger guides contextually. However, it’s not entirely no code, and some developer assistance may be required. Userlane is a no-code tool that enables users to create interactive user guides.

Software Review 52

Software Review Onboarding Underperforming Technical Team Scale 52

User Pilot

JUNE 27, 2023

It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. Usertiful is especially praised by its customers for having a simplistic, user-friendly design and a helpful customer support team. Tired of bad digital adoption tools? What is Usetiful best for?

Software Review 52

Software Review SaaS Onboarding Technical Review 52