Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Sales Hacker

MARCH 1, 2024

Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion. On owned media, digital advertising was once the name of the game. So, owned media. What is it?

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

SaaStr

JULY 25, 2021

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

Neil Patel

SEPTEMBER 24, 2020

We have an incredible amount of talent at our agency, people like Mike Gullaksen, an SEM veteran who was previously the president at iProspect, a pioneer in the SEM industry. Ignite Visibility was named the #1 search engine marketing company in quality and customer service by Clutch.co. Research shows Google Ads produces 3.5

Outsourcing Services 97

Outsourcing Services Technical Review Outsourced Development VP of Engineering 97

Kellblog

JANUARY 30, 2021

That said, I’m back on the proverbial horse, so let’s dig in with a review of our 2021 predictions. 2020 Predictions Review. Here a review of my 2020 predictions along with a self-graded and for this year, pretty charitable, hit/miss score. There’s sometimes a tendency in tech to confuse technologies with categories.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. The company means a great deal to both of them. It’s all about the family setting.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. Want to see more content like this?

Retention 137

Retention VP of Engineering Sales Hiring Scale 137

SaaStr

MAY 31, 2019

Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? 238: Join Molly Ford, Salesforce Global Equality Programs Senior Director, and Leyla Seka, Salesforce VP of Mobile for actionable advice they have applied on their own journey.

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

OPEXEngine

AUGUST 9, 2022

Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding. The three principles to follow are: Aligning resources with market opportunity. Ensure sales leaders are sweating the details of daily execution. Getting the back of the house in order.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

OPEXEngine

JANUARY 24, 2023

How some companies use this timeless tension as a catalyst for outperformance. At a Glance Caught in the bind of running vs. changing the business, many companies feel they need to “choose” between either margins or growth. Top-quartile companies can achieve both. What the best of them have learned is that they don’t need to sacrifice either.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Neil Patel

FEBRUARY 4, 2021

He has been recognized as a top 100 entrepreneur under 30 by President Obama and a top 100 entrepreneur under 35 by the United Nations. My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Below is more information about our agencies, as gathered by one of our writers. NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Mattermark

AUGUST 22, 2017

Saurabh Sharma was promoted to Partner at Jump Capital and will continue to lead activities in the Enterprise Software and Infrastructure sectors. Yelena Shkolnik was promoted to Vice President at Jump Capital. Start Your Free Trial. From the Operators. From the News.

VP of Engineering 40

VP of Engineering Leadership Venture Capital Technical Review 40

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anika Zubair. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

JANUARY 5, 2022

Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

Sales Hacker

MARCH 18, 2019

Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. We focus on the real time performance insights into software. This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. What You’ll Learn.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Kellblog

JANUARY 5, 2020

As I’ve been doing every year since 2014, I thought I’d take some time to write some predictions for 2020, but not without first doing a review of my predictions for 2019. Kellblog 2019 Predictions Review. Fred Wilson is right, Trump will not be president at the end of 2019. Blockchain, as an enterprise technology, fades away.

DevOps as a Service 64

DevOps as a Service Blockchain Technical Review AI Search 64

SmartKarrot

MAY 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. See a problem, solve a problem.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Scale 10

Neil Patel

JANUARY 18, 2023

Understanding these trends and the strategies to take advantage of them applies to other engines like Bing, Naver, Baidu, Yandex, and others. What Search Engine Trends Shaped 2022? March : Product Review Update: The first of several updates this year focused on identifying high-quality reviews. It happens.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

SaaStr

MAY 29, 2021

Welcome back second time SaaStr annual speaker, and executive vice president of RPX Corporation, Mallun Yen. Due to some events of a couple weeks ago, we had to change the title. I was one of the first of several founding engineers. Ultimately, I became Vice President of Engineering at WebEx.

VP of Engineering 299

VP of Engineering Sales Hiring Banking Engineering 299

Andreessen Horowitz

OCTOBER 16, 2023

You live in a deranged age — more deranged than usual, because despite great scientific and technological advances, man has not the faintest idea of who he is or what he is doing. We are told to be angry, bitter, and resentful about technology. Truth Our civilization was built on technology. We are told to be pessimistic.

Underperforming Technical Team 29

Underperforming Technical Team Artificial Intelligence VP of Engineering Technical Review 29

Andreessen Horowitz

OCTOBER 18, 2023

Effectively harnessing nuclear energy does require sophisticated engineering in the form of power plants, but, once online, nothing can beat them in terms of efficiency— a nuclear power plant can generate over 57,000 MWh/acre compared to solar at 200 MWh/acre, or a natural gas plant at 1,000 MWh/acre.

Scale 28

Scale Scaling VP of Engineering Construction 28

SaaStr

JULY 1, 2021

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. PlanGrid builds beautiful, simple software for the construction industry. Get tickets here. Get tickets here. TRANSCRIPT. Moderator : YCombinator, PlanGrid, Amplitude, and Gusto are crushing it.

VP of Engineering 260

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 260

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Software Review 10

Sales Hacker

MAY 8, 2020

In it, Strategic Account Manager and top 1% performer at Oracle, Jamal Reimer, shows you how to think big and close on mega deals. What You’ll Learn. You’ll see behind the scenes of an actual mega deal. Why mega deals aren’t just for sales superheroes. 5 mindset shifts you need to make to become a whale hunter. ADD_THIS_TEXT.

Outsourced Development 61

Outsourced Development VP of Engineering Consulting Sales Hiring 61

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

APRIL 18, 2019

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. They were building time and expense software. I sell highly engineered complex pumps and I can’t sell them like a book online.” Join us for SaaStr Annual 2020.

Sales Recruiting 168

Sales Recruiting VP of Engineering Scale SaaS Payments 168

SmartKarrot

NOVEMBER 2, 2020

Jason Parks, President and CEO, The Media Captain. In this mix, it is necessary to find efficient ways to sustain your business. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Rand Fishkin, Co-founder and CEO, SparkToro.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Remember that deploying enterprise software can cost a company millions of dollars, so you must show that your product is worthwhile. What makes enterprise clients different? . Like what you are reading?

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . It’s designed to be read and reviewed by executives. . He’s used the concept successfully at SAP , an enterprise ERP software company with 95,000 employees. Can it really be this simple?

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Welcome to Episode 214! As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support.

Scale 167

Scale Enterprise Scaling Sales Hiring 167

Sales Hacker

OCTOBER 27, 2020

Sam Jacobs: Today on the show, we’ve got Jim Donovan, the vice president of global sales from PandaDoc. It’s the leading RFP response software trusted by more than 800 high-performing organizations across North America. So really I do encourage you to check out Loopio software. Who influenced Jim [34:25].

Sales Hiring 75

Sales Hiring Scale VP of Engineering Startup 75

Sales Hacker

MARCH 2, 2020

So what are the best sales books for helping you reach peak performance? I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. This list is not endorsed or sponsored in any way. The Transparency Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141