SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. Prior to that, she was the Vice President of Advertising Technologies at Amazon’s A9. How should it be structured?

VP of Engineering 238

VP of Engineering Software Review Technical Review Underperforming Technical Team 238

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Ultimately, these things have to be earned.

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Ultimately, these things have to be earned.

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

SaaStr

JULY 25, 2021

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. Want to see more content like this?

Retention 142

Retention VP of Engineering Sales Hiring Scale 142

Neil Patel

SEPTEMBER 24, 2020

We have an incredible amount of talent at our agency, people like Mike Gullaksen, an SEM veteran who was previously the president at iProspect, a pioneer in the SEM industry. Ignite Visibility was named the #1 search engine marketing company in quality and customer service by Clutch.co. Research shows Google Ads produces 3.5

Outsourcing Services 97

Outsourcing Services Technical Review Outsourced Development VP of Engineering 97

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. The company means a great deal to both of them. Here are some of our favorite takeaways from the conversation: 1.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Kellblog

JANUARY 30, 2021

That said, I’m back on the proverbial horse, so let’s dig in with a review of our 2021 predictions. 2020 Predictions Review. Here a review of my 2020 predictions along with a self-graded and for this year, pretty charitable, hit/miss score. There’s sometimes a tendency in tech to confuse technologies with categories.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

MAY 31, 2019

Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? 238: Join Molly Ford, Salesforce Global Equality Programs Senior Director, and Leyla Seka, Salesforce VP of Mobile for actionable advice they have applied on their own journey.

VP of Engineering 137

VP of Engineering Sales Hiring Scale Systems Review 137

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Partner with Product and Engineering teams on key decisions and goals.

VP of Engineering 19

VP of Engineering Customer Success Outsourced Development Technical Review 19

OPEXEngine

AUGUST 9, 2022

Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding. The three principles to follow are: Aligning resources with market opportunity. Ensure sales leaders are sweating the details of daily execution. Getting the back of the house in order.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

VP of Engineering 19

VP of Engineering Technical Advisors Customer Success Technical Review 19

Neil Patel

FEBRUARY 4, 2021

He has been recognized as a top 100 entrepreneur under 30 by President Obama and a top 100 entrepreneur under 35 by the United Nations. My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Below is more information about our agencies, as gathered by one of our writers. NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anika Zubair. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Mattermark

AUGUST 22, 2017

Yelena Shkolnik was promoted to Vice President at Jump Capital. In addition to publishing this newsletter, we crawl the public web to organize information on more than four million of the world’s fastest growing businesses. Start Your Free Trial. From the Operators. From the News.

VP of Engineering 40

VP of Engineering Leadership Venture Capital Technical Review 40

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Drive change initiatives as required to improve efficiencies and execute on business commitments.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Onboarding 10

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. This means great on-boarding experiences.

VP of Engineering 10

VP of Engineering Customer Success Payment Services Technical Review 10

Sales Hacker

MARCH 18, 2019

Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. What You’ll Learn. The importance of the Ubuntu phrase “I am because you are”. We’re on iTunes.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Sales Hacker

DECEMBER 1, 2020

After a career as a VP of Marketing and CMO, Jake now serves as president of MetaCX. Jake is the president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer life cycle by transforming how suppliers and buyers collaborate and win together. Show Agenda and Timestamps. Show Introduction [00:01].

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

SmartKarrot

DECEMBER 11, 2020

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. This includes retaining talent and implementing processes designed to manage turnover effectively.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Sales Hiring 10

Neil Patel

JANUARY 18, 2023

Understanding these trends and the strategies to take advantage of them applies to other engines like Bing, Naver, Baidu, Yandex, and others. What Search Engine Trends Shaped 2022? March : Product Review Update: The first of several updates this year focused on identifying high-quality reviews. It happens.

AI Search 113

AI Search VP of Engineering Engineering Social Media 113

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SaaStr

SEPTEMBER 24, 2021

We’ll also have a digital day with the President of Shopify, CMO of Canva, the CEO of Y Combinator and so much more if you can’t make it IRL. Harley Finkelstein, President @ Shopify. Katrina Wong, VP Marketing and Demand Generation @ Segment. Amy Appleyard, VP Sales @ VMWare. Sign up for that here.

VP of Engineering 275

VP of Engineering Technical Cofounder CTO Coach CTO Hire 275

SaaStr

MAY 29, 2021

Welcome back second time SaaStr annual speaker, and executive vice president of RPX Corporation, Mallun Yen. Due to some events of a couple weeks ago, we had to change the title. I was one of the first of several founding engineers. Ultimately, I became Vice President of Engineering at WebEx.

VP of Engineering 298

VP of Engineering Sales Hiring Banking Engineering 298

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Map customer journey from adoption to mastery of the Ceros Ecosystem.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Technical Review 10

SmartKarrot

MAY 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. See a problem, solve a problem.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Scale 10

SmartKarrot

JANUARY 5, 2022

Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

SmartKarrot

NOVEMBER 26, 2020

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Proactively manage customers by conducting comprehensive Operations Reviews.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Technical Review 10

SaaStr

JULY 1, 2021

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get tickets here. Get tickets here. TRANSCRIPT.

VP of Engineering 261

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 261

SmartKarrot

OCTOBER 27, 2020

Apply here: [link] Role: Director, Customer Success Location: Richardson, TX, US Organization: RealPage As the Director of Customer Success, you will report to the Vice President of Customer Success and manage a team of Customer Success Managers. Mentoring and coaching through customer business needs.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Systems Review 10

SmartKarrot

JULY 2, 2020

CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. Anticipate as well as adopt new technologies and leverage new features to educate customers. You will be the primary point of contact to the customers.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Software Review 10

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

MAY 8, 2020

In it, Strategic Account Manager and top 1% performer at Oracle, Jamal Reimer, shows you how to think big and close on mega deals. What You’ll Learn. You’ll see behind the scenes of an actual mega deal. Why mega deals aren’t just for sales superheroes. 5 mindset shifts you need to make to become a whale hunter. ADD_THIS_TEXT.

Outsourced Development 61

Outsourced Development VP of Engineering Consulting Sales Hiring 61