SaaStr

DECEMBER 20, 2024

What’s great about high-volume sales at that scale is the pattern recognition,” Michelle shared. Enabling and coaching reps on product positioning, systems, and ICP. “At HubSpot, I had over 100 frontline sales managers reporting to me. The difference almost always came down to the frontline manager.”

Sales Hiring 263

Sales Hiring Scale Underperforming Technical Team Sales 263

Intercom, Inc.

MAY 25, 2022

We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. . As these existing customers have grown, and we’ve welcomed bigger and bigger customers, we’ve always focused on saying yes to scale. . We’re growing alongside our customers. Can Intercom do that?

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

FEBRUARY 6, 2025

Darren Mowrey (Google Cloud) Darren leads strategic partnerships at Google Cloud, focusing on helping startups scale their AI implementations. Prior to Thread AI, she spent years working with enterprise automation and AI implementation, giving her deep insights into what works (and what doesn’t) in production environments.

AI 184

AI Cloud Enterprise Technical Review 184

SaaStr

DECEMBER 7, 2021

Product-led scaling isn’t about growth hacking, and it can be challenging no matter where you’re starting. Rachel Wolan, Dropbox GM, shares wisdom from her years of experience in product-led scaling at Talkdesk, LiveRamp, and Dropbox to help you better scale your company. . What is Product-Led Scaling? 7 Lessons Learned.

Scale 290

Scale Scaling Growth Hacking Systems Review 290

FastSpring

OCTOBER 16, 2024

Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions. Higher approval rates due to local acquiring.

Merchant Services 159

Merchant Services Payment Services Payment Methods Outsourcing Services 159

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Going head-to-head with a system of record simply because you’re “the AI-powered version” is often a losing strategy. Yet there’s a massive gap between interest and implementation.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Scaling to Rails. Expanding responsibility.

Scale 216

Scale Technical Review Technology Scaling 216

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Finally, he understood what was needed to scale a business. When you have the courage to be bold, people will take you seriously.”

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. The evolution of SaaS business.

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

SEPTEMBER 14, 2020

Automation at scale. 3: In the cloud economy, scale wins. In the last decade cloud companies have scaled much more rapidly than in the past. This is mostly due to “finding your second app.” system, and offered payroll and capital as a second app. . #4: Nail it before you scale it. #5:

Technical Review 350

Technical Review Cloud Software Review Technology 350

USIO

MAY 9, 2025

Why Speed Matters More Than Ever Time is moneyand reputation Delayed disbursements can lead to lost trust, churned vendors, and negative reviews. You can set rules, schedule disbursements, and remove human errorall in one system. Just streamlined, repeatable disbursementseven at scale. Theyre a competitive advantage.

Payments 130

Payments Embedded Payments Payment Solutions Payment Services 130

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. As noted in Harvard Business Review , leveraging data to personalize vendor interactions can lead to improved performance and increased loyalty.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

SaaStr

FEBRUARY 27, 2023

They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. However, they found a Human Resources Information System (HRIS) to be a better option for growth. Their first step to achieving this was hiring a sales leader to build a sales team.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

FastSpring

APRIL 29, 2025

When payment partners fail to adapt to player demand and scale quickly, players leave your web shop empty handed, creating dissatisfaction that could have been prevented. Even at peak demand, FastSpring systems use only a fraction of our total capacity (our system aims for handling 10x peak load).

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

SEPTEMBER 9, 2022

Ultimately, so much AE and SDR comp math from the 2019-2021 era just doesn’t end up making sense once there’s a bit less venture capital in the system. And in the end, at least at scale, sales reps really can’t take home much more than 25% of the ACVs they close. But it all breaks at scale much higher than that.

Scale 345

Scale Venture Capital Sales Hiring Sales 345

SaaStr

MARCH 16, 2024

Why do scale-ups and startups do this? The transferor doesn’t care, but the transferee often does, and until you have a true process and systems here, typically Silicon Valley law firms can charge $5k, $10k, even $20k or more sometimes. Personally, I’ve lost here. Ok but you asked Why. This is a real issue. #2.

Systems Review 294

Systems Review Startup Trends Pricing 294

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? Does PLG really help scale by a large amount? The go-to-market playbook.

Scale 241

Scale Sales Hiring Scaling Sales Recruiting 241

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. But “POS” systems and software are everywhere, and are a lot more than just Toast and Square. Driving up ARPU at scale key to growth with SMBs. Some of this is due to a lot of M&A Lightspeed has done, but still interesting to see. #7.

Payment Solutions 289

Payment Solutions Point of Sale Payments SaaS Payments 289

SaaStr

APRIL 4, 2025

My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. Why It Matters : Vector search underpins modern AI applications, but scaling and optimizing vector databases is challenging. The Numbers : 22,000+ active users with 860 paying companies.

AI Search 173

AI Search AI Startup Scale 173

Sales Hacker

DECEMBER 17, 2024

Building ‘opinionated products’ and the importance of customer intimacy Lessons learned from scaling Twitter’s ad business from zero to $650 million in three years. 15:41) Scaling Twitter’s ad business and managing hyper-growth. (26:54) Has the org scaled? And so the ramp was just bananas.

Scale 101

Scale Engineering Acquisition Scaling 101

FastSpring

MAY 20, 2025

Credit card penetration remains strikingly low fewer than 5% of Indians own a credit card according to Times of India due to strict banking requirements, limited access to credit, and a consumer preference for real-time, bank-linked transactions. Access to additional market share : Around 20% of Brazilian customers use local cards like ELO.

Payment Methods 89

Payment Methods Payments Merchant Services Payment Solutions 89

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In the digital age, modern customers want and demand easy, proactive, personal and efficient experiences at scale.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

FEBRUARY 15, 2021

The first 2 scaled reps you hire that hit plan (some may churn before then) get special training. Without training, reps 3-10 scale more slowly, if at all. And they see the CEO sort of judging them for not scaling quickly. And review key losses. So why so often, do only 2 of the first 8-10 sales reps perform?

Scale 348

Scale CTO Hire Sales Hiring New CTO 348

Intercom, Inc.

JULY 20, 2022

This principle is best illustrated by a few examples from over the years, demonstrating how “ Be technically conservative” allows us to scale fast while ultimately not being a constraint. It would have meant introducing a new type of database to our system that had never been tested against production.

Scale 160

Scale Technical Review Scaling Software Review 160

TechEmpower SaaS

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? How quickly will we need to scale the application? If so, will you also have your own account system? Who are the customers? Tell me about the business.

Innovation 780

Innovation Development CTO Hire Technical Review 780

Andreessen Horowitz

OCTOBER 18, 2023

It’s also important to recognize that although much of this post focuses on large-scale nuclear fission reactors—because that’s what have been delivering civilian power for the past several decades—smaller, more modular reactors will likely play a major role going forward, perhaps as a means to address more local, and even hyper-local, energy needs.

Scale 28

Scale Scaling VP of Engineering Construction 28

SaaStr

MAY 4, 2021

And in many cases, pre-Covid, they’d been working on decades-old server-based phone systems. Pre-Cloud systems, really. But also like Twilio, the public markets seem OK with that and aren’t penalizing Cloud communication leaders with lower multiples due to their lower gross margins. It’s old, founded in 2001.

Systems Review 345

Systems Review Technical Review Software Review Cloud 345

Intercom, Inc.

NOVEMBER 3, 2021

Naturally, this approach doesn’t scale very well, but as the number and complexity of features and infrastructure grows, improving alerts is usually way down the priority list. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. .

Engineering 209

Engineering Software Review Systems Review AWS 209

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Scaling support as you grow. Michael Redbord has an answer for that. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

FEBRUARY 22, 2023

Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations. Stripe follows this approach by creating a minimum viable product and getting users to review it. Stripe documents this feedback before carrying out further work. Users first.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. So how do you begin to close that gap and deliver world-class customer support at scale? “We’re constantly reviewing CSAT scores and comments, in addition to our internal quality tools to learn, iterate and improve”.

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

SaaStr

JULY 3, 2020

And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup. The first system is what I call the sales finance system. And, the second system is what I call the product marketing system.

Software Review 269

Software Review Scale Systems Review Startup 269

Sales Hacker

NOVEMBER 29, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 113

Investment Technical Review Development Team Review Scale 113

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 208

Technical Review Development Team Review Software Review Scale 208

SaaStr

APRIL 30, 2024

Ways to scale that don’t include rampant inefficiency and burn. They had early signs of closing deals, and reps were starting to figure things out, so they hired a bunch of reps in an attempt to scale but it backfired and slowed everything down. Nail down one small niche of a market before you hit the gas to scale.

Scale 306

Scale SMB Sales Hiring Sales 306

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105