SaaStr

SEPTEMBER 11, 2024

Lucid is the leading provider of visual collaboration software with over 70M users worldwide. Stephanie Couzin, the VP of GTM Strategy and Ops, and Roderick De Greef, the VP of Sales and GM EMEA, share Lucid’s transition from a PLG company to a PLG and Sales-Led company. This is where product-led sales comes in.

Scale 300

Scale Scaling Sales Hiring compliance 300

SaaStr

JUNE 5, 2025

This shift explains why healthcare, traditionally a laggard in SaaS adoption, is now leading AI implementation. “We’re seeing large companies lead the revolution as much as digital natives,” Duza observes. AI is flipping this script entirely. ” Why?

Software Review 233

Software Review Technical Review AI Development Team Review 233

SaaStr

DECEMBER 7, 2021

Product-led scaling isn’t about growth hacking, and it can be challenging no matter where you’re starting. Rachel Wolan, Dropbox GM, shares wisdom from her years of experience in product-led scaling at Talkdesk, LiveRamp, and Dropbox to help you better scale your company. . What is Product-Led Scaling? 7 Lessons Learned.

Scale 278

Scale Scaling Growth Hacking Systems Review 278

SaaStr

APRIL 30, 2024

How do you build GTM efficiency in SMB sales? Ways to scale that don’t include rampant inefficiency and burn. You shouldn’t be adding a bunch of sales reps or spending a bunch of money on marketing if the economics aren’t sustainable. While this title is SMB-oriented, the advice applies to Mid-Market and Enterprise, too.

Scale 294

Scale SMB Sales Hiring Sales 294

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Finally, he understood what was needed to scale a business. When you have the courage to be bold, people will take you seriously.”

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. The evolution of SaaS business.

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

APRIL 9, 2025

Very Focused on AI Agents as The Future Workday is trying to leverage AI to remain the core system of record in HR and financials in the enterprise. But a reminder of how critical being multi-product is to scaling. #5. And It’s Already Leading to ACV Expansion. Moving off would likely take half a decade. #2. Not always.

Outsourcing Services 277

Outsourcing Services Scale Systems Review AI 277

SaaStr

SEPTEMBER 9, 2022

Back in the day, premium comp for some software sales execs made simple and easy sense. Traditional software had 90% gross margins, and the classic enterprise sales reps, the best ones, could close a million or more dollars a year. Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps.

Scale 343

Scale Venture Capital Sales Hiring Sales 343

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Scaling to Rails.

Scale 217

Scale Technical Review Technology Scaling 217

SaaStr

FEBRUARY 15, 2021

There’s a slide I see again and again from start-ups: 2 of the early sales reps are at 100% of quota, sometimes 150%-200%. So why so often, do only 2 of the first 8-10 sales reps perform? The first 2 scaled reps you hire that hit plan (some may churn before then) get special training. And review key losses.

Scale 347

Scale CTO Hire Sales Hiring New CTO 347

FastSpring

OCTOBER 16, 2024

Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions. Higher approval rates due to local acquiring.

Merchant Services 159

Merchant Services Payment Services Payment Methods Outsourcing Services 159

Payrix

DECEMBER 18, 2024

Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems. Are you planning to stand up a sales arm?

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

Intercom, Inc.

JUNE 22, 2021

Modern customers expect a fluid, digital-first sales experience that feels like a good conversation with someone who understands their needs ”. This change in behavior has placed a demand on sales teams to bring their sales motion into alignment with buyer expectations. Create consistent, customer-centric experiences.

Technical Review 234

Technical Review Scale Technology Trends 234

Sales Hacker

DECEMBER 17, 2024

Building ‘opinionated products’ and the importance of customer intimacy Lessons learned from scaling Twitter’s ad business from zero to $650 million in three years. 15:41) Scaling Twitter’s ad business and managing hyper-growth. (26:54) Plus, an analysis of the top 75 trending sales AI tools.

Scale 97

Scale Engineering Acquisition Scaling 97

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? Does PLG really help scale by a large amount? The go-to-market playbook.

Scale 240

Scale Sales Hiring Scaling Sales Recruiting 240

SaaStr

FEBRUARY 27, 2023

Their first step to achieving this was hiring a sales leader to build a sales team. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. However, they found a Human Resources Information System (HRIS) to be a better option for growth.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

FEBRUARY 6, 2025

Darren Mowrey (Google Cloud) Darren leads strategic partnerships at Google Cloud, focusing on helping startups scale their AI implementations. Prior to Thread AI, she spent years working with enterprise automation and AI implementation, giving her deep insights into what works (and what doesn’t) in production environments.

AI 172

AI Cloud Enterprise Technical Review 172

USIO

MAY 9, 2025

Why Speed Matters More Than Ever Time is moneyand reputation Delayed disbursements can lead to lost trust, churned vendors, and negative reviews. You can set rules, schedule disbursements, and remove human errorall in one system. Just streamlined, repeatable disbursementseven at scale. No extra staff. No broken processes.

Payments 130

Payments Embedded Payments Payment Solutions Payment Services 130

SaaStr

SEPTEMBER 14, 2020

Automation at scale. 3: In the cloud economy, scale wins. In the last decade cloud companies have scaled much more rapidly than in the past. This is mostly due to “finding your second app.” system, and offered payroll and capital as a second app. . #4: 4: Invest behind the cloud sales and marketing curve. .

Technical Review 349

Technical Review Cloud Software Review Technology 349

FastSpring

MAY 20, 2025

Credit card penetration remains strikingly low fewer than 5% of Indians own a credit card according to Times of India due to strict banking requirements, limited access to credit, and a consumer preference for real-time, bank-linked transactions. Access to additional market share : Around 20% of Brazilian customers use local cards like ELO.

Payment Methods 140

Payment Methods Payments Merchant Services Payment Solutions 140

SaaStr

FEBRUARY 25, 2020

Kathy Lord, SVP of Sage People explains how asking hard questions, embracing feedback and making personal connections with your customers can move the sales journey from prospect to champion. We have heard a lot of sessions today around ramping up your lead gen, accelerating marketing. Want to see more content like this?

Scale 231

Scale Underperforming Technical Team Sales Hiring Software Review 231

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. Tailoring payments to vendor preferences demonstrates attentiveness and can lead to stronger, more collaborative relationships.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

SaaStr

APRIL 4, 2025

We automated contact centers employing >100 human agents and now handle their incoming customer support and sales calls, end-to-end. For another company, our voice AI agents were able to convert 30% of contacted leads within a week of the outbound campaign. Businesses use us for customer support, leads qualification, and more.

AI Search 162

AI Search AI Startup Scale 162

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Going head-to-head with a system of record simply because you’re “the AI-powered version” is often a losing strategy. Yet there’s a massive gap between interest and implementation.

Technical Review 172

Technical Review Artificial Intelligence AI Marketplace as a Service 172

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Intercom, Inc.

JULY 20, 2022

This principle is best illustrated by a few examples from over the years, demonstrating how “ Be technically conservative” allows us to scale fast while ultimately not being a constraint. It would have meant introducing a new type of database to our system that had never been tested against production.

Scale 160

Scale Technical Review Scaling Software Review 160

FastSpring

APRIL 29, 2025

When payment partners fail to adapt to player demand and scale quickly, players leave your web shop empty handed, creating dissatisfaction that could have been prevented. We empower you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and more.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1.

Sales Hiring 317

Sales Hiring Scale Technical Review Marketplace as a Service 317

Andreessen Horowitz

OCTOBER 18, 2023

It’s also important to recognize that although much of this post focuses on large-scale nuclear fission reactors—because that’s what have been delivering civilian power for the past several decades—smaller, more modular reactors will likely play a major role going forward, perhaps as a means to address more local, and even hyper-local, energy needs.

Scale 28

Scale Scaling VP of Engineering Construction 28

SaaStr

NOVEMBER 4, 2022

Post PMF, when you start scaling your business, burn multiple is inflated due to R&D costs, a necessity for infrastructure and platform companies. Instead, when scaling, look at CAC payback. It’s the monthly sales and marketing spend ratio to the net new monthly profit—new MRR multiplied by gross margin percentage.

Scale 49

Scale Growth Hacking Systems Review Finance 49

Sales Hacker

NOVEMBER 29, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. That’s why HG Insights created The Next Generation of Sales AI report — to calm the FOMO and help you bring AI to your GTM teams. You’re not alone.

Investment 109

Investment Technical Review Development Team Review Scale 109

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. But “POS” systems and software are everywhere, and are a lot more than just Toast and Square. Driving up ARPU at scale key to growth with SMBs. Some of this is due to a lot of M&A Lightspeed has done, but still interesting to see. #7.

Payment Solutions 278

Payment Solutions Point of Sale Payments SaaS Payments 278

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. Today I’m going to start by telling you a little bit about me, a little bit about Duo, and then the secrets to building a killer inside sales org. FULL TRANSCRIPT BELOW.

Scale 278

Scale Sales Hiring Underperforming Technical Team Sales 278

SaaStr

JULY 3, 2020

Rather than having this erratic schedule around hitting sales targets, or hitting releases, that there’s a feeling that just quarter after quarter the company keeps shipping and selling. We had to learn how to do sales and sales marketing and compete in heads up battles against other companies selling similar products.

Software Review 259

Software Review Scale Systems Review Startup 259

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? This way, users get the help they need, exactly when and where they need it, leading to faster adoption, reduced friction, and higher engagement from day one. Whatfix G2 review. Whatfix G2 Review. Whatfix mobile pricing.

Technical Review 86

Technical Review Mobile Software Review Systems Review 86

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Brands that have learned to engage in conversations with – and not just talk at – their customers have reaped the rewards of climbing sales and enduring loyalty.

Scale 210

Scale Branding Social Media Technical Review 210