User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Monitor user sentiment through in-app NPS surveys. Book the demo!

Retention 83

Retention Marketing Customer Lifetime Value Onboarding 83

User Pilot

MAY 27, 2024

TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction. Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS.

Software Review 90

Software Review SaaS Social Media Interviewing 90

User Pilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. The different stages of CLM include: Acquisition : The stage where prospects become new users. Activation : When new users become active users through onboarding processes or live demos.

Management 90

Management Software Review Retention Onboarding 90

User Pilot

MAY 27, 2024

The overall user experience. By doing so, you can increase your monthly active users (MAU), gain more high-value customers, and, inevitably, maximize customer lifetime value (LTV). Creating user segments with Userpilot. Having it outlined lets you allocate resources and track progress more efficiently. Customer support.

Customer Lifetime Value 84

Customer Lifetime Value Retention Engagement User Experience 84

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Use progressive disclosure to avoid overwhelming users. Implementing an onboarding checklist to help users progress through the customer journey.

Customer Success 71

Customer Success Retention Software Review Customer Lifetime Value 71

User Pilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. It allows teams to make informed product decisions based on user behavior analysis and experiments.

Retention 87

Retention Software SaaS Social Media 87

User Pilot

MAY 13, 2024

Let’s go over 8 examples of SaaS dashboards and see how they can fit your business objectives: TL;DR A SaaS dashboard centralizes KPIs, metrics, and analytics to improve user experience and drive product growth. Expansion revenue and upgrade dashboard analyzes revenue from upsells and user upgrade patterns , enhancing MRR expansion tactics.

Metrics 85

Metrics SaaS Acquisition Retention 85

User Pilot

APRIL 21, 2024

All this leads to a poor customer experience and, inevitably, greater churn. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets.

Strategy 89

Strategy Customer Support SaaS Technical Review 89

User Pilot

MAY 7, 2024

We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Walkthroughs help to: Improve user onboarding. Dig into user behavior data to identify core features.

Software Review 95

Software Review Software Onboarding Engagement 95

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.

Churn 95

Churn Machine Learning Artificial Intelligence Data Analysis 95

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 94

Retention Social Media Customer Lifetime Value Churn 94

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 80

Churn Retention Onboarding Engagement 80

User Pilot

MAY 9, 2024

When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Track your CES scores to know if users are exerting too much effort to interact with your business. 12 ways to turn regular users into happy, loyal customers: Onboard new users with interactive walkthroughs.

Customer Lifetime Value 87

Customer Lifetime Value AI Search Benchmarks Onboarding 87

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 95

User Experience Engagement Trends Churn 95

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

SaaS 82

SaaS User Experience Churn Retention 82

User Pilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal. Your adoption rate. Book a demo now to find out more.

Payments 77

Payments Payment Solutions AI Search Payment Services 77

User Pilot

MAY 20, 2024

Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Implement customer loyalty programs that reward users for their ongoing custom and incentivize them to promote the product, like referral programs. Attention Intelligence resource center.

Scale 91

Scale Strategy Social Media SaaS 91

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Consequently, you would have to invest more resources in your organic strategy.

Social Media 80

Social Media Data SaaS Scale 80

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

Churn 75

Churn Retention Benchmarks Customer Lifetime Value 75

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Design an intuitive user interface.

User Experience 87

User Experience SaaS AI Search Customer Lifetime Value 87

User Pilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. You can also use social proof to reassure users. What is SaaS UX design?

SaaS 98

SaaS Interviewing User Experience Onboarding 98

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Book the demo!

Retention 80

Retention Customer Lifetime Value Social Media Churn 80

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Developing strategies to reduce churn and increase customer lifetime value. What is a retention specialist?

Retention 88

Retention Customer Lifetime Value Churn Outsourced Development 88

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. Offering targeted guides , demos , and tutorials can make users feel valued.

Onboarding 93

Onboarding Payment Services Customer Success Payment Solutions 93

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention.

Customer Lifetime Value 77

Customer Lifetime Value Software Review Retention Engagement 77

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. These goals may vary across client accounts.

SaaS Payments 78

SaaS Payments Management Customer Lifetime Value SaaS 78

User Pilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. It’s also not the same as user experience. How to create a great product experience for your digital products: Define your user persona and their needs.

Customer Lifetime Value 87

Customer Lifetime Value User Experience Retention Scale 87

User Pilot

APRIL 7, 2024

For users to activate and adopt the product , convert to a paid plan, or recommend the product, they first need to appreciate what problems and needs it addresses. Consequently, the ability to lead users to this moment is key to product success. Next, list all possible Aha moments and assess them from the user’s perspective.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Provide self-service support with a resource center. Use email marketing campaigns to bring back inactive users. Trigger exit surveys to prevent and reduce churn. Trigger exit surveys to prevent and reduce churn. But look no further!

Retention 87

Retention Strategy Marketing SaaS 87

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 92

Churn Underperforming Technical Team SaaS Payments Payment Solutions 92

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. Define conversion criteria to tailor and optimize the user journey.

Sales Funnel 89

Sales Funnel Metrics User Experience Branding 89

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters.

Churn 87

Churn Software Review SaaS User Experience 87

User Pilot

APRIL 16, 2024

The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn.

Churn 87

Churn Customer Lifetime Value Mobile Retention 87

User Pilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Implementing churn surveys to understand the reasons for churn and reduce the churn rate. Customer service: Poor customer service encourages churn. User segmentation by JTBD in Userpilot. Userpilot Resource Center.

Retention 91

Retention Automotive SaaS Customer Lifetime Value 91

User Pilot

APRIL 24, 2024

AI-powered product localization makes it more accessible and user-friendly across global markets. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. Secondly, AI improves decision-making. As mentioned, AI is excellent at data analysis.

AI 68

AI Artificial Intelligence SaaS Generative AI 68

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Create a personalized onboarding flow to help users reach the Aha!

SaaS Payments 89

SaaS Payments Churn Underperforming Technical Team Payment Methods 89