User Pilot

AUGUST 10, 2023

a case study demonstrating value might help boost feature adoption ). Once you’ve done that, it’s just a case of setting up an automated email flow (i.e. By addressing pain points, demonstrating value through case studies, or offering discounts, you have a better chance of bringing disengaged users back to the app.

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Implementing an in-app resource center to prevent users from having to leave your app in order to solve their issues and provide proactive support.

Customer Lifetime Value 101

Customer Lifetime Value Software Review Retention Engagement 101

User Pilot

JANUARY 9, 2024

Study behavior trends to highlight any UX designs users avoid. Moreover, this helps define who the relevant stakeholders are in case you need to conduct any stakeholder interviews. For example, let's say your goal is to study a specific product's adoption. Don’t be shy of heuristic evaluations to measure UI usability.

Software Review 105

Software Review SaaS Interviewing User Experience 105

User Pilot

APRIL 14, 2023

To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must. Let’s get right into it.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MARCH 31, 2023

Leverage social proof through testimonials and case studies and encourage users to upgrade at the right time. Alternatively, you can tag features to see which ones are used mainly by your power users. Feature tagging with Userpilot. In this case, a more white-glove approach to onboarding can go a long way.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

Intercom, Inc.

FEBRUARY 18, 2020

Breakdowns in knowledge sharing are expensive – a study from Panopto and YouGov found that these inefficiencies can cost large companies more than $2.7 Not only does knowledge sharing save time and resources, it also prevents information from disappearing when employees leave. million a year in lost productivity.

Technical Review 223

Technical Review Customer Success Sales Hiring Scale 223

User Pilot

JANUARY 12, 2023

For marketing: Identify high-value customers and spend more resources on acquiring them by creating outstanding and highly-tailored Google and Facebook ad campaigns. Use feature tagging to discover feature adoption and product usage. Userpilot ‘s feature tagging for behavioral segmentation. Feature tagging and heatmaps.

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

CloudGeometry

MARCH 22, 2022

However, it is still too often the case that business metrics and operations metrics live in parallel universes. Whatever you call software-enabled, cloud-based competitive advantage, understanding the business impact of “digital transformation” is the focus of the massive 8-year study conducted by the DevOps Research Institute.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Buffer Resources

APRIL 10, 2024

You can do this by creating an Instagram Story with the "thank you" sticker and tagging the usernames of your supporters. These platforms allow you to create different subscription tiers, set your own pricing, and offer a variety of exclusive content formats, such as blog posts, videos, podcasts, or downloadable resources.

Payments 97

Payments Payment Methods Marketplace as a Service Payment Services 97

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. Improve Customer Experience.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

User Pilot

APRIL 16, 2024

This process can involve: Tracking user behavior through feature tagging and custom events. For this, you need a timeline, and an execution plan, involve stakeholders (such as executives, the customer success team, product teams, or even customers), allocate human resources, and assign tasks. Sending in-app surveys for user feedback.

Strategy 104

Strategy Customer Lifetime Value Onboarding User Experience 104

Sales Hacker

OCTOBER 4, 2019

Used right, case studies can boost your deal closing ratio by 70% and your sales by 185% — making them a valuable addition to your sales enablement library. Keep reading for practical tips on how you can use your case studies to attract new prospects and convert existing prospects into paying customers. What not to do.

Sales 80

Sales Systems Review Investment Data 80

User Pilot

JULY 20, 2023

Track feature usage to understand customer engagement Use tools like Userpilot to tag features and monitor how users engage with them. Feature tags can also show you features users interacted with but haven’t adopted. Use the information to anticipate customer service needs and create help resources beforehand.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

Intercom, Inc.

JUNE 4, 2019

Study how email threads pan out in Salesloft (our sales engagement tool) and what kind of language and value proposition peaks interest the most. Look at cases that added friction for these customers or missing functionality that blocked them altogether.

Marketing 187

Marketing Sales Trends Onboarding 187

User Pilot

JULY 30, 2023

Declining customer base (high churn rate): This indicates dissatisfaction with your product/service, in which case you need to double down on your retention efforts. For instance, Userpilot allows you to use feature tagging to track user interactions with specific features.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

FEBRUARY 3, 2023

Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. For instance, you tag features that users need in secondary onboarding to see how they are interacting with them. Feature tagging in Userpilot. Does this mean it's a lost case?

Education 98

Education Onboarding Customer Success Engagement 98

Neil Patel

DECEMBER 16, 2020

A study from VigLink (now Sovrn) shows that affiliate marketing is the biggest revenue generator for publishers after Google AdSense. If that’s the case, you’ll want to make sure to choose a niche that can make you money. In the case of affiliate marketing, there are a few different ways you could use A/B testing.

Strategy 134

Strategy Marketing Social Media Software Review 134

User Pilot

SEPTEMBER 11, 2023

Implement your contextual onboarding process for each use case. Figma —branched onboarding for their two use cases. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Self-service resources: This could include things like help articles, FAQs, etc.,

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

Implement your contextual onboarding process for each use case. Figma —branched onboarding for their two use cases. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Self-service resources: This could include things like help articles, FAQs, etc.,

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

Implement your contextual onboarding process for each use case. Figma —branched onboarding for their two use cases. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Self-service resources: This could include things like help articles, FAQs, etc.,

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

Implement your contextual onboarding process for each use case. Figma —branched onboarding for their two use cases. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Self-service resources: This could include things like help articles, FAQs, etc.,

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

Implement your contextual onboarding process for each use case. Figma —branched onboarding for their two use cases. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Self-service resources: This could include things like help articles, FAQs, etc.,

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

NOVEMBER 30, 2023

Common discovery techniques include: Field studies Diary studies User interviews Stakeholder interviews Requirements and constraints gathering Exploring phase In the exploring phase, you try to gain a better understanding of user problems and the scope of the design process. A modal recruiting research participants.

Interviewing 103

Interviewing User Experience Technical Review Trends 103

User Pilot

OCTOBER 5, 2023

For example, through user behavior tracking , you can identify users that engage more with a specific feature and segment them to trigger messages about advanced features suitable to their use case. For example, with Userpilot, you can localize content in your checklists, tooltips, or even your resource center with one click.

Scale 105

Scale Marketing Growth Marketing Payment Features 105

Sales Hacker

SEPTEMBER 24, 2022

Publish content on social media, tag your prospects, and invite them to share their thoughts. Then, share your content on social media and tag the customers who might be interested in what you wrote. Keep your message short and include links to relevant articles, blog posts, and resources. Organic website traffic.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

User Pilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. The knowledge base can include blog posts, case studies, videos, etc. You can tag features and track your users’ interaction with them. In-app knowledge base with Userpilot. Passive feedback – Miro.

Customer Lifetime Value 103

Customer Lifetime Value Customer Support AI Onboarding 103

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription. In this case, the tool will verify the mailing list and highlight questionable emails, if any.

Management 95

Management Payment Solutions Scale Payment Methods 95

User Pilot

FEBRUARY 26, 2023

You can do this using feature tagging and heatmaps to tag and observe customer interactions with different UI elements. Feature tagging also reveals areas where users’ activities tail off significantly. Userpilot heatmap and feature tagging. Userpilot resource center. Userpilot page analytics.

Customer Success 98

Customer Success SaaS Retention Education 98

Neil Patel

SEPTEMBER 15, 2020

Pinterest spent years refining their understanding of user behavior and turning it into an actionable resource for businesses. Start by adding the Pinterest tag to your website to track conversions. Plus, when you have the Pinterest tag in place, you can leverage the data to create targeted advertising campaigns.

Social Media 145

Social Media Engineering Branding Engagement 145

User Pilot

AUGUST 23, 2021

In both cases, poor NPS scores are big detractor red flags. But remember: negative feedback from even one unhappy customer is a powerful resource for product improvement! With a tool like Userpilot you can set up tags and group customer feedback responses by theme. Group NPS responses by tagging recurring responses.

Software Review 98

Software Review Systems Review Scale Churn 98

User Pilot

AUGUST 18, 2021

Customer engagement is different from one product to another depending on the type of product and user use cases. A study by Gallup showed that fully engaged users represent a 23% premium in wallet share, profitability, revenue, and relationship. Feature tagging with no code in Userpilot. Measure engagement by feature usage.

Engagement 98

Engagement Retention Software Review SaaS 98

ChurnZero

APRIL 7, 2023

Machine learning Quick definition: learns what you teach it, studies it, then tries to operate on its own Gives computers the ability to learn without being explicitly “told” (i.e., Tags different components of the data (i.e., AI resources to dig deeper It’s easy to become romantic about new technology.

Artificial Intelligence 52

Artificial Intelligence ChatGPT AI Generative AI 52

Neil Patel

DECEMBER 8, 2020

I’m going to tell you why that’s the case. Just check out the findings from this HubSpot Research study. Trying to do so can waste a lot of resources. You can provide these answers by redirecting users to your online resources. You can also use engagement ads to offer a resource. They can actually be very helpful.

Mobile 145

Mobile Payment Methods Engagement Social Media 145

Neil Patel

JULY 14, 2021

If your website isn’t optimized for voice search, then this could be the case. These six timely SEO strategies and resources for voice search will not only help you get more traffic from people using Siri and Alexa, but they will also become important pillars of your entire SEO strategy. Let’s search for the population of Dubai.

VP of Engineering 144

VP of Engineering Strategy Mobile Artificial Intelligence 144

Buffer Resources

AUGUST 30, 2023

It increases ‘stickiness’ It’s something Alex has seen time and again in her career — people join communities for the value promised (in most cases, content and resources they feel they need) and end up staying not for that, but for the relationships they have with other members.

Social Media 89

Social Media Branding Engagement Communication 89

Intercom, Inc.

NOVEMBER 5, 2018

A recent study from Twilio showed that nine out of ten consumers said they want to be able to use messaging to talk to businesses. A Facebook Nielsen study of more than 12,500 consumers revealed that 53% of buyers are more likely to buy from a business they can message, as opposed to endless forms, email campaigns and cold calls. “53%

Scale 239

Scale Business Artificial Intelligence Customer Support 239

Sales Hacker

AUGUST 30, 2019

Is there anything worse than a deal stalling near the finish line because a seller cannot find the resources to build the buyer’s confidence to sign? Case studies. Create case studies. Establish a consistent naming convention and tag content (by type, by release date, by industry, etc.) Blog posts.

Sales Enablement 67

Sales Enablement Sales compliance Technical Review 67