Intercom, Inc.

NOVEMBER 17, 2021

Reach and engage more customers with new multichannel transactional messaging, enhanced Product Tours, and an improved email experience. Engage your customers with enhancements to Product Tours. You can also schedule a tour for a future date or send a tour multiple times. Conversational engagement.

Engagement 222

Engagement Mobile Metrics Investment 222

SaaStr

FEBRUARY 27, 2020

Most marketers I know struggle over the same competing messaging challenges: to what degree should we focus our messaging on the function of what our product can do, versus the emotion of how it makes me feel when I use it? This is the functional insight we need in order to define our positioning for the product.

Marketing 217

Marketing Interviewing Communication Branding 217

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business.

Data 197

Data Software Review Systems Review Mobile 197

Intercom, Inc.

APRIL 17, 2019

There’s a pattern that’s all too common in our industry – you build a rock-solid product, spend a lot of cash and effort attracting people to discover that product, but then fall down at the crucial point of helping your customers actually find value. Product Tours are a deceptively straightforward solution.

Onboarding 28

Onboarding Underperforming Technical Team Retention Engagement 28

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. What is contextual onboarding?

Onboarding 82

Onboarding Engagement Retention Software 82

User Pilot

OCTOBER 6, 2023

Product demos are a crucial part of the sales process. This is true whether you’re adopting a sales-led or product-led growth approach. They allow businesses to showcase their products and demonstrate how the product can solve a prospective customer’s problems. What is a product demo?

Onboarding 98

Onboarding Software Review Transportation Engagement 98

User Pilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. What are WalkMe product tours?

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

SaaStr

APRIL 26, 2023

The Takeaway — Great customer knowledge is just as important as great product knowledge. Spend as much time getting to know customers as you do getting to know your product. Productivity is only productivity when focused on the right things,” she says. Only 61% of a product is actually used across all tech.

Scale 207

Scale Strategy Marketing Education 207

Intercom, Inc.

OCTOBER 28, 2020

Once you’ve captured someone’s attention with a banner message, you can now drive a range of actions, such as: Click a CTA, opening a new feature page and triggering a Product Tour. As a result, banner messages can be used in concert with in-app messages or a Product Tour to engage customers in sophisticated ways.

Engagement 239

Engagement Mobile Onboarding Communication 239

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Increase efficiency with modular system.

Construction 186

Construction Customer Support Engagement Onboarding 186

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. It empowers your team to pre-emptively address known questions and issues before they arise.

Customer Support 239

Customer Support Scale Education Onboarding 239

ChurnZero

APRIL 1, 2024

When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. 2: Increase product adoption. Customer success teams play a strategic role in driving product adoption. This is a guest post by Todd Busler, CEO of Champify.

Investment 92

Investment Sales Funnel Customer Success B2B 92

Intercom, Inc.

MAY 26, 2022

Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean?

Onboarding 118

Onboarding Education Customer Support Engagement 118

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. User onboardings are about more than welcome videos — no product tour will do everything you want.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

SaaS 95

SaaS Onboarding Marketplace as a Service Engagement 95

Intercom, Inc.

MAY 28, 2019

It’s a continuous process of ensuring your customers get value from your product at every stage of their lifecycle. “Great onboarding transforms new customers from fleeting visitors to lifelong power users” The critical importance of onboarding for all businesses is why we built Product Tours. Short on time?

Onboarding 214

Onboarding Strategy Growth Hacking Interviewing 214

User Pilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

Software Review 98

Software Review Education Onboarding Technical Review 98

User Pilot

JUNE 15, 2021

Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience. It also repeats the main benefits of the product, so that they’re fresh in the user’s mind. This shows users how the product will work for them.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. What is a product experience strategy?

Strategy 96

Strategy Customer Lifetime Value Onboarding User Experience 96

User Pilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Reducing time to value is essential for user retention and product adoption. And although it most likely won’t answer all your questions, it will hopefully narrow down the choices a bit.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Onboarding 97

Onboarding Underperforming Technical Team SaaS Compensation 97

Sales Hacker

MARCH 12, 2024

It involves creating a mesh of interconnected products and services that deliver a joint value proposition to customers. Product-market fit is not static, and both the product and the market need to constantly align. A chance to tour (and maybe even race on?) Early-bird tickets expire next week. Austin’s F1 track.

Cloud 96

Cloud Trends Startup Pricing 96

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Retention 93

Retention Onboarding Engagement Churn 93

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!

Systems Review 105

Systems Review Software Review Technical Review Churn 105

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 83

Communication Customer Success Scale Enterprise 83

User Pilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. Build fully interactive product tours.

Pricing 96

Pricing Software Review Technical Review Onboarding 96

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

SaaS 97

SaaS Onboarding Pricing Mobile 97

User Pilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Acquisition 104

Acquisition Strategy Social Media Underperforming Technical Team 104

User Pilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. Intercom offers literally just the simplest linear product tour + emails.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Buffer Resources

DECEMBER 20, 2023

The Eras Tour TIME named Taylor Swift the person of the year, and a whopping 72% of Forekasters agreed she was the most talked about person of the year. The smashing brilliance of The Eras Tour had a lot to do with her success.  2023’s answer is an emphatic: NO.   Is this what the future looks like? Time will tell.

Social Media 107

Social Media ChatGPT Trends AI 107

User Pilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Social Media 93

Social Media SaaS Onboarding User Experience 93

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Product tours and in-app guides are also important tools to increase engagement. Both products occupy the same market: onboarding new users. Both products are digital adoption platforms.

Onboarding 94

Onboarding Software Review SaaS Technical Review 94

User Pilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

AI 103

AI Scale User Experience Onboarding 103

User Pilot

MARCH 26, 2024

TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. Userpilot is a product growth platform with powerful analytics features. In SaaS, data analysis is the process of collecting, analyzing, and interpreting user behavior and product performance data.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. Userpilot is a product growth platform with powerful analytics features. In SaaS, data analysis is the process of collecting, analyzing, and interpreting user behavior and product performance data.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. Userpilot is a product growth platform with powerful analytics features. In SaaS, data analysis is the process of collecting, analyzing, and interpreting user behavior and product performance data.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. Userpilot is a product growth platform with powerful analytics features. In SaaS, data analysis is the process of collecting, analyzing, and interpreting user behavior and product performance data.

Data Analysis 52

Data Analysis Data SaaS Retention 52