Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. And they are actually happy and love your product? But 8 times out of 10, it shows the earliest stages of real product-market fit, i.e., potentially having something. That’s real.

Scale 313

Scale Payment Features Engineering Product Marketing 313

Chart Mogul

JUNE 24, 2021

For subscription apps like Headspace , a global audience is part of their growth ambition. Cristina Poindexter , former Product Marketing Lead at Headspace talked about price localization strategies and how it aligns with their goals of bringing mental health to the world. 2 types of pricing localization.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. The first role that comes to mind is driving revenue and it’s probably within sales. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

Scale 269

Scale Sales Hiring Sales Marketing 269

ChurnZero

MAY 6, 2022

He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. It’s easier to build products that buyers have budgets for. But for productivity tools, which don’t have ROI measurements, it’s harder to get started.”.

Retention 98

Retention Revenue Entrepreneurship B2C 98

Chart Mogul

MARCH 23, 2023

Are you effectively expanding revenue from your existing customer base? Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers? Are you effectively expanding revenue from your existing customer base?

Retention 52

Retention Metrics Revenue Scale 52

ProfitWell

JANUARY 6, 2020

Imagine a world in which your customers sell your product for you. You just have to achieve stellar product-market fit. Marc Andreessen, cofounder and general partner of Andreessen Horowitz, put it this way, “product-market fit is when people sell for you.” What is product-market fit? Ideal, right?

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Pros: Predictable revenue streams make it easy to forecast growth. Cons: Companies often end up over/undercharging customers based on product usage.

Trends 98

Trends B2B Scale Payment Features 98

Andreessen Horowitz

APRIL 23, 2024

One of the criticisms of SMB software is that each customer can only provide so much revenue. For both of you, subscription is a smaller-to-no piece of the story. BILL started much heavier on subscription, but has really leaned into payments over the last several years. Now we’re over a billion dollars.

Payments 108

Payments Forecasting Payment Services Payment Solutions 108

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. A smaller team allows us to be more productive and move quicker.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Tom Tunguz

FEBRUARY 24, 2015

Once a startup has found an initial product market fit, the business must evolve the way it models its growth. Before product market fit, a startup’s financial projections focus on costs. The company has no visibility into their revenue growth.

Sales Recruiting 111

Sales Recruiting Revenue Startup Sales Hiring 111

OPEXEngine

JUNE 2, 2020

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. What is revenue retention? Net Revenue Retention Rate.

Retention 52

Retention Churn Revenue Metrics 52

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Do your research.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

SaaStr

FEBRUARY 14, 2023

Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. It captures the predictability of SaaS revenue and built-in growth. It’s the sum of the ARR growth rate or revenue growth rate plus free cash flow margin.

Metrics 215

Metrics Marketing SaaS SMB 215

Neil Patel

MARCH 1, 2021

If you try to grow your consulting or freelance revenue by merely adding more clients to your portfolio, you may hit a common obstacle: Living project to project. One solution to this problem may be productized services. What Are Productized Services For? For even more predictability, you can sell subscriptions to your services.

Scale 141

Scale Payment Features Consulting Pricing 141

Chart Mogul

JUNE 24, 2021

For subscription apps like Headspace , a global audience is part of their growth ambition. Cristina Poindexter , former Product Marketing Lead at Headspace talked about price localization strategies and how it aligns with their goals of bringing mental health to the world. 2 types of pricing localization.

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. Roger Scott, CCO at New Relic, has seen first hand the importance of customer relationships in effectively scaling your product and revenue.

Scale 253

Scale Sales Hiring Scaling B2B 253

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. There are two types of churn to look out for: customer churn and revenue churn. An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

Chart Mogul

JUNE 1, 2023

Tips for tracking customer retention Four strategies to improve customer retention SaaS retention FAQ Is revenue retention more relevant to your business at the moment? Whether net revenue retention, gross revenue retention, or customer retention is your north star metric, we’ve got you covered. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. A smaller team allows us to be more productive and move quicker.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. The most common reasons behind high churn rates are: Bad product-customer fit.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaStr

NOVEMBER 2, 2019

And so I’m so thrilled to welcome back Krish Subramanian, founder and CEO at Chargebee, the startup that lets you go beyond payment, billing, and recurring invoices to delivering subscription experiences that wow and what they’re doing now in the world of rev ops, trust me, it’s pretty mind blowing.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

OpenView Labs

FEBRUARY 5, 2019

At launch, we are so focused on getting product-market fit, then gaining traction in the market and putting up good growth numbers. And when that happens, a considerable proportion of the energy, time and money invested into growth ends up putting you on a revenue treadmill. Revenue churn is the opposite of growth.

Churn 66

Churn Revenue SaaS Acquisition 66

User Pilot

OCTOBER 5, 2023

Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Monthly Recurring Revenue (MRR) – for example from subscriptions.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

User Pilot

APRIL 23, 2023

Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

SaaStr

APRIL 14, 2023

When building a product, organizations are solving a specific need. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. If you aren’t sure if you have a rock-solid value prop, look at churn, revenue, and even the ability or inability to raise funds.

Development Team Review 225

Development Team Review Technical Review Underperforming Technical Team SMB 225

OPEXEngine

MAY 18, 2021

The growth stages are defined as: Early Stage – Product/Market Fit Stage, . SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

NOVEMBER 24, 2023

TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth. If you want to help grow your product, consider Userpilot. It was a suite of no-code tools that you can use to help improve your product’s growth.

Acquisition 105

Acquisition Retention Customer Lifetime Value Churn 105

User Pilot

MAY 8, 2023

As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers. Most challenges that a software company will face fall into one of three categories: product, sales, and business/operations. Here are the four most common product challenges for SaaS tools.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Through owned distribution channels, they spent the first year marketing the “problem,” rather than the product, to build an audience that could validate the brand’s story.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

OPEXEngine

FEBRUARY 9, 2021

With this guide, our goal is to make understanding the most critical SaaS metrics easy and clear, so that you can move forward and make the biggest impact in this competitive market as quickly as possible (because your business depends on it). SaaS Metrics #1: Annual Recurring Revenue (ARR). Their ARR value is $168 per year.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

SaaSOptics

JUNE 4, 2021

With this guide, our goal is to make understanding the most critical SaaS metrics easy and clear , so that you can move forward and make the biggest impact in this competitive market as quickly as possible (because your business depends on it). . SaaS Metrics #1: Annual Recurring Revenue (ARR) . SaaS Metrics #3: Churn Rates .

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

Subscription Flow

JANUARY 5, 2024

They are critical for understanding your product’s overall health and areas of weakness, as well as guiding your product decisions. It is critical to measure retention over time or at multiple points in a given period for a successful product marketing campaign.

B2B 52

B2B Metrics SaaS Benchmarks 52

ChurnZero

NOVEMBER 4, 2022

Investors rewarded revenue above all else. The more revenue your department owns, the more power it has—full stop. There’s no better way to earn a seat at the table than by making revenue commitments, says Alex. There’s a common refrain from CSMs: I shouldn’t have to own revenue.

Customer Success 98

Customer Success Scale SaaS Finance 98

User Pilot

JANUARY 14, 2023

Product-Market Fit is a measure of how well your product satisfies your user needs. Building the perfect product before launching is not possible. Want to see how Userpilot helps PMs build successful products? What is product success in SaaS? This results in high product engagement and adoption.

Management 98

Management SaaS Metrics Retention 98

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. And if you still feel some questions remain unanswered, you can always reach us at marketing@chartmogul.com or on our Twitter account to ask your burning question about MRR or anything SaaS metrics-related. MRR stands for Monthly recurring revenue.

Payments 145

Payments Revenue Payment Features SaaS Payments 145