SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Software demand is softening. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong.

Scale 298

Scale Sales Hiring Underperforming Technical Team Cybersecurity 298

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Software costs.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Good afternoon.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Sales Hacker

MARCH 22, 2018

I run a European-based sales agency for software and technology companies. In this article, I will summarize what I’ve learned about B2B sales outsourcing. W hat is Sales Outsourcing? Sales outsourcing gives parts of your own sales process to others (individuals or agencies). When Does it Make Sense to Outsource Sales?

Outsourcing Services 100

Outsourcing Services Sales Outsourcing Outsourced Development Scale 100

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! The other thing is I’ve studied enterprise software for literally 30 years. I was an intern at IBM mainframe software when I was 20 years old. “Look, here’s enterprise software. I was a software developer, a product person.

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Sales teams rarely operate as a one-person army.

Underperforming Technical Team 107

Underperforming Technical Team Outsourced Development Development Social Media 107

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Neil Patel

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStock

FEBRUARY 13, 2019

Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. It provides smart hardware self-development and cloud service. Founded : 2013.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 126

Sales Recruiting SMB Scale Sales Hiring 126

Intercom, Inc.

MAY 29, 2018

Before joining Intercom, I worked exclusively as a consultant engineer, and got a broad range of experience first with an extremely large consultancy firm and subsequently with a very small client services based software house. A “fixed price” contract means that the price is agreed at the beginning, regardless of how long it takes.

Consulting 169

Consulting Engineering Outsourced Development Underperforming Technical Team 169

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs. In traditional licensed software, that cost is immediately recovered when a deal is closed by the revenue of the deal. Churn Starts on Day One.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 113

Sales Recruiting SMB Scale Sales Hiring 113

Sales Hacker

NOVEMBER 29, 2022

Because we are specifically looking for data, analytics and software companies similar to you, we only have 5 spots available in your industry. We bolted onto their outbound team. As a result, their team had to 2x to manage the qualified inbound. Has your team done any outbound for this yet? Monthly MRR growth has 2x’d.

Scale 97

Scale Underperforming Technical Team Outsourced Development Growth Marketing 97

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

FEBRUARY 25, 2020

And there’s lots of examples and if you’ve seen these TED Talks, you hear about Apple, Think Different and you hear about Salesforce in their early days and no software. So most of my career was over the last 10 years was that Sage Intacct and we sold accounting software. And there’s a lot of companies out there.

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 131

Scale Underperforming Technical Team Outsourcing Services Sales 131

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. A poor onboarding experience can lead to refunds or cancellations that you can’t afford. Here’s the proof.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

Sales Hacker

JANUARY 22, 2020

This is especially true in the Software as a Service (SaaS) industry, in which the subscription-based sales model means prospects are typically committing to a product for months or years at a time. It’s also one of the hardest to teach and develop. Tell me about a time you collaborated within the sales team and with other teams.

Sales Hiring 102

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 102

User Pilot

AUGUST 26, 2024

There are three main data capture methods: manual tracking, auto-capture and outsourcing. Let’s discuss these benefits in detail: Improve business decision-making : By tracking how customers interact with your software, it becomes easier to spot which features are resonating with customers and which ones are underperforming.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. My background is as a software developer, and I’ve been doing that for just over 20 years. Joel Friedlaender: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team Outsourced Development 211

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? So what we do is we help manufacturing and industrial companies comply with environmental regulations using our software platform. Want to see more content like this?

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Tom Tunguz

SEPTEMBER 13, 2015

Vertical software companies, a recent important trend in SaaS startups, pursue customers only in a particular industry. The most salient example, Veeva, sells software to the largest life sciences companies, which are subject to a unique regulatory regime in their sales processes. Not bad for a business founded in 1987.

Startup 124

Startup SaaS Underperforming Technical Team Marketing 124

Neil Patel

NOVEMBER 3, 2021

The good news is data labeling is scalable when you work with the right data labeling software. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. The task is usually completed by a combination of software, processes, and people.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Whether youre new to SaaS budgeting or youre a seasoned pro, theres always something to learn about the best ways to buy software. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Kellblog

FEBRUARY 6, 2023

If you want to outsource all of your associated services, then who is going to build curriculum, train, and certify your services partners? It’s hard to train people on best practices you don’t know and have never developed. Competitors who exploit your weakness. Services as the saves team.

Outsourcing Services 120

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 120