SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Underperforming Technical Team 180

Underperforming Technical Team Outsourced Development Development Part-Time VPE 180

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. What if, instead of spending so much time making your payment stack work for you, your developers could focus on your product? I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 94

Outsourced Development Payment Services Payment Solutions Retention 94

CustomerSuccessBox

SEPTEMBER 15, 2021

You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. The competition is growing in the SaaS industry and customers now have many choices. But will it help in the long run?

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

Baremetrics

APRIL 6, 2021

When you’re looking at your business goals, you need to consider not only your existing monthly revenue but your contraction monthly recurring revenue (MRR). Contraction Monthly Recurring Revenue (MRR) is an extremely important metric for subscription businesses. Table of Contents.

Outsourced Development 99

Outsourced Development Payments Revenue Payment Services 99

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. The SaaS “Rule of 40” has gained popularity due to its simplicity, requiring only two common financial metrics to be added together. What Is The SaaS “Rule of 40”?

SaaS 265

SaaS Technical Review Benchmarks Azure 265

CloseSaaS

JANUARY 16, 2023

At Close, we know how to sell SaaS. an outsourced sales solution for Silicon Valley startups. After we developed Close for internal use, we pivoted and began to sell our inside sales software to SaaS sales teams. We began as Elastic, Inc.,

Outsourced Development 98

Outsourced Development Sales Outsourcing Startup SaaS 98

Tom Tunguz

OCTOBER 19, 2016

What is the optimal contract length with for your SaaS startup? It’s common to see SaaS startups initially price their products on a monthly basis, then add an enterprise “Call Me” plan which hides behind it an annual contract. Annual contracts bring predictability to a SaaS startup.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

OCTOBER 26, 2023

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. Calculating ROI for different software projects How you calculate ROI depends on whether you’re developing the software in-house or buying a SaaS solution.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

Tom Tunguz

MAY 23, 2016

What is the optimal ACV for a SaaS startup? One way of answering this question is to reflect upon the success of previous SaaS companies and analyze how they did it. The chart above plots the total revenue of publicly traded SaaS companies by ACV bucket. Enterprise companies average contract value is greater than $100,000.

Outsourced Development 127

Outsourced Development SaaS SMB Enterprise 127

Baremetrics

NOVEMBER 18, 2021

Unfortunately, things only get more difficult when it comes to running the whole business as a Shopify app developer. This article will cover 10 business tips for improving your Shopify app’s development, marketing, and sales. 10 business tips for Shopify app developers 1. But, nobody said making money would be easy.

Payment Solutions 98

Payment Solutions Underperforming Technical Team Outsourced Development Development 98

SaaStr

NOVEMBER 30, 2023

Go-to-Market matters because sales and marketing spend remain the biggest proportion of SaaS spend, so honing in on that spend to build an engine and drive growth is paramount. But to develop a GTM strategy, you must have Product Market Fit. Significant savings are possible when using a global workforce vs. onshore.

Scale 233

Scale Sales Hiring Scaling Outsourced Development 233

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

SaaStr

MARCH 31, 2021

UiPath is one of the most amazing not-really-an-overnight success stories in Cloud, SaaS and software. It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem.

Outsourcing Services 361

Outsourcing Services Outsourced Development Payment Features Cloud 361

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 240

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 240

SaaStr

MARCH 30, 2023

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! RapidAPI is the world’s largest API Hub where millions of developers find and connect to tens of thousands of public APIs. Vertice is a tech-enabled SaaS purchasing platform. Grab tickets here. We think about it in 2 parts.

Outsourced Development 206

Outsourced Development Acquisition B2B Pricing 206

Aysling

NOVEMBER 11, 2020

If you have strolled around the Aysling website, then it is likely you have seen the term “ Contracts to Cash ” in quite a few places, and you might be wondering what is Contracts to Cash; and how does it apply to my business? So, what is Aysling’s Contracts to Cash functionality? The post What is Contracts to Cash?

Outsourced Development 56

Outsourced Development Payments Payment Solutions Payment Features 56

Frontegg

NOVEMBER 29, 2020

When building your basic SaaS product, you will need to face many different stages of development in order to make sure you are ready to enter the market. If you are reading this, you probably have already started on your SaaS journey and you may even be searching for resources or ideas to guide you. Sound familiar?

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payments 98

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. That’s why it’s not uncommon for SaaS companies and ISVs to find payment partners (like Stax Connect) who can help them implement payment services.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

SaaStr

MARCH 2, 2022

In the early days of SaaS, it was difficult to predict how users would interact with new products. Use it to develop a hypothesis about what will work and turn it into a data-driven program. You can do this by creating community and developer advocacy teams that enable the community to succeed. Use data to lead the way.

Outsourcing Services 206

Outsourcing Services Scale Outsourced Development Marketing 206

Tom Tunguz

DECEMBER 31, 2022

Just how big is the current web3 B2B SaaS total addressable market (TAM)? With fewer than 100 accounts willing to spend $20-50k on a software contract, every interaction is precious, especially those larger accounts which dominate revenue. 44% of these companies produced less than $0.5m. So, this should be a reasonable guess.

Payment Solutions 313

Payment Solutions B2B Software Payment Services 313

BetterCloud

MAY 6, 2024

Year after year, our tech stack grows and contracts as we find value in new applications and sunset others that no longer serve us. Meet the hottest apps in the tech stack In the upcoming State of SaaS report (release date pending), we surveyed hundreds of IT professionals about all things SaaS: tech stack, priorities, and automation.

SaaS 52

SaaS Outsourced Development AWS Web Development 52

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Solutions 78

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. So, what is SaaS accounting, and how will it affect your business? The Problem with Spreadsheets for SaaS Accounting . The result?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaS Metrics

SEPTEMBER 2, 2019

When it comes to training employees, businesses are often faced with the decision of whether or not they should outsource their learning and development to an external organisation. The truth is, there is not a “black and white” decision where one option is clearly better than the other.

Outsourced Development 40

Outsourced Development Development Business 40

OPEXEngine

AUGUST 23, 2022

Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. Top R&D KPIs Every SaaS Company Should Track & Benchmark. Top R&D KPIs Every SaaS Company Should Track & Benchmark.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

SEPTEMBER 12, 2023

A SaaS Founder’s Guide to PR Why PR works, when it doesn’t, and what to expect. Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Competition In SaaS Leads to A Lot of Things. Or they fail.

Sales Hiring 229

Sales Hiring Technical Advisors Compensation Outsourced Development 229

SaaStr

NOVEMBER 24, 2021

The SaaS sales model seems so well-established, as hundreds of founders build their businesses and raise funding. Mark Roberge, Founder of Stage 2 Capital and Senior Lecturer at Harvard Business School, shares insights from his years of experience into common SaaS sales missteps and how you can avoid them.

Sales Hiring 190

Sales Hiring Scale Compensation Sales 190

Baremetrics

APRIL 21, 2021

In this article, we shall get back to basics: What is SaaS finance, and what financial phases can you expect your business to go through? As a SaaS business, you’re competing not only for loyal customers and recurring revenue , but also for the attention of investors and major software companies who may want to purchase your product.

Finance 98

Finance Scale SaaS Forecasting 98

SaaStr

APRIL 21, 2023

Most SaaS companies don’t spend enough on marketing, and that’s a mistake best avoided. Most of these SaaS marketing strategies require little money, which is great for those lean, mean teams looking to get the most bang for their buck. Now, he has five more marketing strategies that are sure to generate more leads if done right.

Outsourcing Services 198

Outsourcing Services Scale Outsourced Development Marketing 198

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. But how many SaaS financial metrics are you really tracking?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. Here’s an overview of the series: Part 1: How to Categorize Expenses in a SaaS Startup v2.0 This is a v2.0 New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98