Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Revenue Scale Innovation 113

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. Growth-minded business leaders and practitioners across the community have been recognizing our work.

Software Review 111

Software Review Scale Customer Success Innovation 111

Clouded Judgement

AUGUST 25, 2023

Klaviyo Overview From the S1 - “Klaviyo enables businesses to drive revenue growth by making it easy to bring their first-party data together and use it to create and deliver highly personalized consumer experiences across digital channels. So we’re looking at roughly 5 weeks before any retail investor can buy the stock.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue 102

Revenue Operational efficiency. Scale Customer Success 102

Totango

FEBRUARY 23, 2024

Marketers are increasingly targeted at driving pipeline and impact on revenue, but [the job] doesn’t end there. When CMOs and CCOs form a partnership around their customer knowledge, marketing can focus on customer acquisition while CS focuses on retention, increasing customer lifetime value, and brand advocates who refer more prospects.

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I’m David Vogelpohl.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

SaaStr

OCTOBER 5, 2022

In a volatile economic climate and market, founders must employ smart growth strategies while focusing on efficiency. Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. Solve for speed.

VP of Engineering 188

VP of Engineering Scale Scaling Sales Hiring 188

User Pilot

JANUARY 7, 2024

Looking for the right revenue growth formula to keep track of your numbers and know how well you’re performing? This article shows you how to calculate revenue growth in the short and long term. You’ll also learn seven solid strategies for boosting SaaS growth , regardless of your company stage.

Revenue 105

Revenue SaaS Churn Onboarding 105

SaaStr

MARCH 25, 2022

Tracking business performance through revenue targets remains one of the most valuable ways to measure company success. Yet, it’s crucial to understand how to set the right goals for your sales teams to ensure optimal growth. Instead, Blond recommends a strategy that drives a more realistic pace and produces optimal outcomes. .

Sales Hiring 255

Sales Hiring Revenue Finance Startup 255

Andreessen Horowitz

MARCH 22, 2024

At the growth stages in particular, founders need to be mindful of their unit economics and margins. For instance, it’s important to dig into the following: Does it increase your TAM? Does your genAI feature increase conversion from a free to a paid tier, or a higher paid tier?

Generative AI 126

Generative AI AI B2B Pricing 126

Clouded Judgement

FEBRUARY 17, 2023

No Landing Last week I talked about the hard landing, soft landing, and no landing outcomes. It seems like the incremental data we’ve gotten continue to increase the odds of a “no landing.” However, they guided for 2023 and called for 23-24% growth. Revenue multiples are a shorthand valuation framework.

Cloud 130

Cloud Azure Revenue Subscription 130

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 194

Sales Hiring Underperforming Technical Team Revenue Sales 194

SaaStr

JULY 20, 2022

It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. Weave has a base to build on, and has done a good job steadily increasing NRR, up from 97% in 2019. #2. 907 employees at IPO, so about $150,000 revenue per employee. So why the terrible revenue multiple? Series C ($5.35

SaaS Payments 230

SaaS Payments Scale Payment Methods Payments 230

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Understand what that goal is and focus your efforts around helping them reach that outcome. Take pancakes, for example. .

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Totango

DECEMBER 7, 2023

In Hodges’ episode of the CS School podcast, she discusses how JLL successfully implemented this strategy, the early benefits they’re seeing in terms of customer outcomes, and the opportunities ahead to establish best-in-class processes. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Revenue 89

Revenue Sales Customer Success Technical Review 89

SaaStr

JANUARY 19, 2023

For startups, a successful business partnership could mean access to new products, the opportunity to reach new markets, or increase customer loyalty. Start evaluating how you can enhance their product portfolio, fill product gaps and help drive better outcomes for their customers. In this session, Kange Kaneene, VP at SAP.iO

Technical Review 202

Technical Review Startup Scale Software Review 202

Buffer Resources

FEBRUARY 8, 2024

Similarly, many top creators on the platform have taken the time to reflect on their growth in 2023 and create new strategies for 2024. His approach to filling this gap with high-quality content and top-performing formats like PDF carousels led to remarkable growth.

Social Media 99

Social Media AI ChatGPT Engagement 99

SaaStr

AUGUST 7, 2023

ARR stands for Annualized Recurring Revenue, although its real-world definition has evolved over time. As you’ll learn further down in this article, ARR now means any type of software-related revenue with 100%+ Net Revenue Retention (NRR), even if it’s not truly recurring. The only thing that mattered was revenue.

Metrics 183

Metrics SaaS Sales Hiring Finance 183

SaaStr

DECEMBER 22, 2023

Of course, ARR growth and cash burn are the most important. If you have a complex product requiring a lot of configurations and customizations for every customer, it’ll increase the cost to acquire a customer and take longer to recoup costs. The above image was from a pre-revenue deck when Samsara was still getting feedback.

Scale 239

Scale Scaling Strategy Sales Hiring 239

SaaStr

JULY 25, 2022

Pricing is generally considered one of the most impactful drivers of business growth. There are a variety of pricing strategies that can help you drive growth in your company, one being the tier pricing model. When you explore pricing, start by asking yourself what would happen if you increased your price by 10%, 30%, or even 50%.

Pricing 227

Pricing Strategy SaaS Forecasting 227

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Expansion and growth.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Sixteen Ventures

AUGUST 14, 2022

The people in charge of your company – the Executives, Board, and Investors – want to improve a metric called NRR (Net Revenue Retention or NDR, Net Dollar Retention, if you prefer) for one very simple reason: it plays a direct role in the value of the company. Talk about efficient growth! Increase Expansion.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

How To Buy Saas

MARCH 25, 2024

Implementing effective sales strategies is pivotal in driving revenue and securing a market-leading position within the competitive business landscape. Sales enablement is critical in equipping sales teams with the necessary tools, skills, and processes to increase performance and foster sustainable growth.

Sales Enablement 52

Sales Enablement Sales Technology Strategy 52

SaaStr

NOVEMBER 12, 2021

In many cases, each partner is both new revenue when they purchase your product and potential new revenue when they sell your product. There are a number of reasons why distinct epochs exist: customer growth, diminishing returns with each new partner, increased competition between partners, product complexity, and brand awareness. .

Sales Recruiting 231

Sales Recruiting Sales Technical Support Onboarding 231

User Pilot

NOVEMBER 5, 2023

By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. This allows them to drive account expansion and product growth. Thanks to CVM, customer success teams can support customers effectively and help them achieve their business outcomes.

Management 100

Management Scale Customer Lifetime Value SaaS 100

Sales Hacker

JANUARY 30, 2024

Similarly, direct traffic and paid social channels yield significantly different outcomes. They are a vanity metric While MQLs may provide a sense of accomplishment, they often fall short of translating into actual revenue. It is a superior predictor of revenue, making it the true North Star for any marketing team.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

User Pilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Try Userpilot and Take Your Product-Led Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a data product roadmap? saves X hours, increases revenue by Y%). Book a demo now to begin.

Data 101

Data Customer Lifetime Value Software Review Churn 101

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. Context: where we’ve come from in trying to move to outcomes. First some context.

Retention 281

Retention Metrics Scale Startup 281

Andreessen Horowitz

FEBRUARY 8, 2024

This incentive structure gets turned on its head in product-led growth and usage-based pricing, where more companies land low- or no-dollar deals and expand them over time. The more customers like and use your product, the more revenue you bring in. Big swing, big deal, big check.

Compensation 88

Compensation Sales Recruiting Sales Systems Review 88

User Pilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. Product growth speakers. The 2023 edition is the biggest so far, with 20 speakers and four categories.

Scale 104

Scale AI Growth Hacking Innovation 104

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Reliable Flow of Revenue: Subscription billing guarantees a steady stream of income by collecting payments from clients at prearranged intervals.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

Scale 87

Scale Scaling Revenue Customer Success 87

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Data 91

Data Finance Enterprise Interviewing 91

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Increase user satisfaction. Increase customer lifetime value. Increase cross-selling and upselling with path analysis. You’re at the right place. We also cover: Customer analytics categories.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112