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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. This applies to any customer success focused role assigned a portfolio of accounts. Encourage cross-departmental collaboration for the fully adopted product. Identify success stories to drive advocacy.

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Beyond Buzzwords: Real-World AI Applications for Business Leaders

How To Buy Saas

Intelligent Automation for Operational Efficiency Intelligent automation blends robotic process automation (RPA) with AI to streamline complex workflows. Educate and Upskill: Invest in training consider an AI for business leaders course or executive workshops. Ensure any AI project maps to a measurable outcome.

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Sam Blond + Jason Lemkin “GTM in 2025: How It’s Changed, How It’s Changing, and What Hasn’t Changed (Yet)”

SaaStr

Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. This went against the conventional wisdom in enterprise AI companies that were racing to implement AI-powered sales tools.

Scale 205
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Top PLG Product Manager Roles (+ Candidate Spotlight)

User Pilot

Improved retention by digitizing policy renewals, uncovering new personas via user research, and leading a company-wide collaboration workshop to surface product opportunities. He aligns teams and improves operational efficiency with clear communication and leadership. Connect with the candidate

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Focus on the Fundamentals: How to Scale For Profitability with OMERS Growth Equity Managing Director & Head of Growth Equity Mark Shulgan (Video)

SaaStr

In this session of SaaStr Workshop Wednesdays, the Managing Director & Head of Growth Equity at OMERS Growth Equity, Mark Shulgan, shares advice for focusing on the fundamentals and keeping profitability at the forefront. SaaStr Workshop Wednesdays are LIVE every Wednesday. So how can you tell if you’re on the right track?

Scale 246
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Top 5 Tips for Managing a Sales Team in a Economic Slowdown with Nicole Arboleda, Sales Leader, Platform Partnerships at Stripe (Video)

SaaStr

Stripe Sales Leader of Platform Partnerships Nicole Arboleda joined us at a recent Workshop Wednesday to share some tips. Workshop Wednesdays are held live every Wednesday at 10 a.m. So when doubling revenue and growth becomes more uncertain, they’ll be focused on their bottom line on cost savings and operational efficiency.

Sales 261
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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.