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Feb 09 – Customer Success Jobs 

SmartKarrot

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

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Mar 18 – Customer Success Jobs

SmartKarrot

Manage select strategic accounts of high priority in life sciences. Recruit and train a team of Life Science focused Customer Success Managers. Leading and caring for technical customer escalations and partnering with Development, Operations, other Customer Operations teams to resolve difficult issues.

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Catalyst Explained: 3 SaaS Business Catalysts That Can Change the Game for You

SmartKarrot

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10
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Catalyst Explained: 3 SaaS Business Catalysts That Can Change the Game for You

SmartKarrot

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10
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May 10 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

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Paul Adams on avoiding over-corrections and finding balance when problem-solving

Intercom, Inc.

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. We ran a workshop called “The Intercom Way.” The workshop was for product and engineering folks, and it was a two-day affair. They have to change how they work.