SaaStr

OCTOBER 4, 2024

In today’s dynamic SaaS landscape of hyperfuncational SaaS, the journey of building a product that customers adore, while simultaneously scaling revenue to nearly $1B, is still quite a feat. Not only is Klaviyo a rocketship but also the first to IPO in over 2 years (since December 2021) when it went public in September of 2023.

Revenue 312

Revenue Scale Underperforming Technical Team Sales Hiring 312

User Pilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Ive also included the key metrics I track and recommend for every product team. Then, select 3-5 mobile app performance metrics tied directly to it.

Mobile 82

Mobile Metrics Customer Lifetime Value Software Review 82

SaaStr

JULY 15, 2022

So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? Jason Lemkin: But usually your teams can’t do that. This always works. If you do Salesforce, try to do Pipedrive.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Is there a lot of internal or customer work that needs to be done or managed by your team? As the lens of efficiency is further applied in SaaS, Customer Success is coming under greater scrutiny.

Underperforming Technical Team 118

Underperforming Technical Team Technical Review Sales Hiring Scale 118

User Pilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Let’s explore how this silent threat impacts SaaS businesses and what you can do to combat it. It compounds quietly across every team, workflow, and decision. Sound familiar?

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

FastSpring

APRIL 24, 2025

In this episode of Growth Stage, we talk with Amber Hinds , CEO of Equalize Digital , about how SaaS and ecommerce companies can make their websites and products more accessible to people with disabilities while also improving SEO, reducing bounce rates, and expanding their market reach. So important, regardless of ability.

Business 108

Business Software Review Underperforming Technical Team AI Search 108

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

JANUARY 2, 2025

In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey. I also answer some FAQs about SaaS surveys. If you collect customer feedback on a mobile app, make sure the questions are easy to read and answer on smaller screens.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Frontegg

NOVEMBER 18, 2021

It’s no surprise that social logins, which also eliminate problems like password fatigue and login friction, are becoming popular in SaaS applications and platforms. This coverage is allowing SaaS developers to create better user experiences and improved customer satisfaction. Twitter crossed the 200 million mark in Q3 2021.

Underperforming Technical Team 105

Underperforming Technical Team Social Media Azure Mobile 105

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. Here are several ways we heard from leaders that they’re actively doing to reinforce certain skill development: Manual before automation. Leaders like Kevin “KD” Dorsey use AI to surface rep weaknesses, diagnose call issues, and build targeted training.

AI Search 53

AI Search Scale AI Outsourcing Services 53

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. Mark Organ, CEO, Influitive.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

SaaStr

JULY 22, 2019

That’s not a bad start. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. When we started out, we built the company purely as a SaaS company. We work with mostly modern teams. Join us at SaaStr Europa 2020.

Scale 231

Scale Scaling Sales Hiring Underperforming Technical Team 231

User Pilot

JUNE 28, 2024

If you are a SaaS company, the chances are you’ve come across the term “self-serve analytics” at some point online. TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Ready to scale up self-service analytics for your SaaS?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

User Pilot

AUGUST 27, 2024

Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. The old way of collecting data, manual tracking , requires developers to manually write code for each event the business wants to track. When it comes to product analytics , data is king.

Software Review 105

Software Review Underperforming Technical Team SaaS Scale 105

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The product team utilizes click data for making data-driven decisions on product development.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

User Pilot

MARCH 4, 2021

Collecting feedback from customers is an integral part of product development. There’s no such thing as good or bad feedback – all feedback helps you build better products. Once the module or feature is improved by your team, let them know you’ve listened to their feedback and show off the new improvements.

Underperforming Technical Team 111

Underperforming Technical Team Social Media SaaS Software Review 111

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 250

Underperforming Technical Team Headcount Sales Hiring Scale 250

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 131

Underperforming Technical Team Communication Development Benchmarks 131

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes. No mobile support.

Software Review 105

Software Review Underperforming Technical Team Mobile Technical Review 105

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

MARCH 17, 2025

Best interactive user guide tools at a glance Tool Standout features Best for G2 rating Trial/Demo Price plans Userpilot No-code WYSIWYG builder Multiple UI patterns Advanced segmentation Flow analytics and experimentation Mid-sized to enterprise SaaS 4.6 UserGuiding Ease of use Resource center Basic targeting Small to mid-sized SaaS 4.7

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. LogRocket LogRocket is a comprehensive product analytics and session replay platform that helps software teams improve user experience and troubleshoot issues.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

JULY 14, 2021

Choose Pendo if you need mobile app onboarding. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. Same with SaaS user onboarding tools. As your team of 4 is trying to make it (and not break it!), ease of use.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Use cases of user behavior analytics in SaaS.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

MARCH 31, 2022

Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product. Product tours are a great example of providing a good onboarding experience – there’s no better way to onboard users to your SaaS product. The ‘developer’ way: Javascript, HTML, CSS.

Onboarding 98

Onboarding Underperforming Technical Team SaaS Compensation 98

User Pilot

DECEMBER 19, 2022

There are various notification types you can use to keep your users engaged in SaaS. Push notifications can be sent to users’ mobile devices, desktops, and tablets. Product teams can use Userpilot to create notifications within minutes without writing a single line of code. What are notifications?

Payment Solutions 98

Payment Solutions Engagement SaaS Payments Payment Methods 98

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

Underperforming Technical Team 92

Underperforming Technical Team Benchmarks Onboarding SaaS 92

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. UserTesting allows teams to gather real-time user feedback from usability tests.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. This article will walk you through each essential step of implementing user segmentation in SaaS products. Want to implement user segmentation to your SaaS? Let’s roll!

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Dare I say SaaS.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 118

Scale Underperforming Technical Team Metrics B2B 118