SaaStr

OCTOBER 30, 2021

Four years ago, after launching and failing my first startup I realized I had a lot to learn. I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire.

Scale 260

Scale Sales Hiring Sales SMB 260

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. . It’s human.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

SaaStr

NOVEMBER 26, 2019

Duo Security is an Ann Arbor, Michigan based cyber-security startup. sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. Now, we did really cool stuff at this startup. Want to see more content like this? .”

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales 219

Tom Tunguz

JANUARY 20, 2016

The volatility in the stock market, the steady erosion of public multiples, and the broad decline of seed, venture and growth investment in Q4 2015 seem to portend a repricing of the startup market. When should a startup raise immediately? When should a startup raise capital later? This is the riskiest option.

Startup 100

Startup Underperforming Technical Team Forecasting Investment 100

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

SaaStr

JULY 25, 2021

Jyoti Bansal : So first thing Dev is, I know you started as an operator running a startup company, you took it public and then you became a VC and then you became an operator again. You can have the great product and a great team, but the market of small or very niche. Dev Ittycheria : Thank you. Now, running MongoDB as CEO.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

Chart Mogul

OCTOBER 3, 2019

After your product/market fit, your business model is the most important consideration if you’re to save your business from the startup graveyard. This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). How to calculate CAC.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

Baremetrics

DECEMBER 7, 2023

I recommend that a startup should consider three questions when choosing a SaaS billing platform: What is the specific billing logic the platform should provide? From our experience, the 3rd question is the most difficult to answer, since it’s the least familiar one to startup founders and CEOs.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. It’s not much worse than 2019, and it wasn’t that bad then. One metric to look at is the CAC payback period — how long it takes to recoup a dollar.

AI 194

AI Underperforming Technical Team Cloud Strategy 194

Baremetrics

MAY 7, 2019

There are more funding and financing options for startups today than there ever have been before. There’s also been an explosion in debate and transparency about navigating startup funding and financing. Let’s explore the funding and financing options for your startup. Funding Your Startup. Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. But the truth is, there are many ways to calculate and interpret—and game—metrics. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC?

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Compensation.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Tom Tunguz

NOVEMBER 13, 2012

Yesterday’s post on distribution partnerships for startups elicited a few comments and questions about other important elements startups should consider when contemplating partnerships. Ideally, a startup should collect data on the performance of a distribution channel before entering into a long-term agreement with a partner.

Startup 100

Startup Underperforming Technical Team Scale Payment Services 100

Casey Accidental

MARCH 29, 2022

Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth. But I urge everyone I can in product to develop the intuition to support these initiatives without making teams jump through hoops to justify these investments.

Investment 139

Investment Underperforming Technical Team User Experience Scale 139

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. Working sessions. Talent in 2024.

Sales Recruiting 90

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 90

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. Tech debt metrics are still in their infancy and we expect they’ll become more robust over time.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. Tech debt metrics are still in their infancy and we expect they’ll become more robust over time.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. Before we dive deep into the metrics and methods you’ll use, let’s establish a baseline definition of lead scoring. Metrics for Scoring Your Leads.

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

Point Nine Land

MARCH 15, 2022

If you take a look at a 50 person sales team, you’ll likely find it to be very data-driven. They usually track low-level metrics about their app performance or errors, and agile teams have burn-down charts. But because the data lives in different systems (e.g. Big brother is watching you. Enter Athenian.

Investment 52

Investment Underperforming Technical Team Sales Hiring Engineering 52

User Pilot

JULY 14, 2021

If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. ease of use.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

OpenView Labs

MARCH 24, 2021

Without fail, every week I speak to 5–10 startup founders who are dealing with one of these two painful situations: They’re going through the process of parting ways with the wrong VP of Sales or the wrong enterprise salespeople. For either one, the bottom line is that the cost of a bad hire is significant.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

Casey Accidental

JANUARY 2, 2018

I receive a lot of questions about growth teams. Who does this team report to? When do I start a growth team for my business? The best way to identify the key action is to find a metric that means the user must have received value from your product. It talked about the fastest growing startup Y Combinator has ever funded.

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

Baremetrics

OCTOBER 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Baremetrics can calculate MRR for Shopify Partner Apps What are growth metrics for? But, where do Shopify Partners track the metrics of their app portfolio? What are growth metrics for?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Upscope

JANUARY 10, 2019

SaaS metrics like LTV to CAC ratios are simpler to understand when you see real examples and why they're important. Below we breakdown the metrics of one company and show you metrics for a number of others. Buffer's metrics Captured on 5th April 2016 via former co-founder of Buffer , Leo Widrich. 50 is 10% of 500.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

Chart Mogul

OCTOBER 29, 2020

Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product. It highlights the bottlenecks and weaknesses of your brand’s customer experience. is a growth-driven entrepreneur and built growth and sales teams for various companies and startups.

Churn 74

Churn Underperforming Technical Team Development Technical Review 74

A Smart Bear

FEBRUARY 26, 2019

Startup strategy is like Kung Fu. The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. All startups are screwed up. All startups are screwed up. Sometimes that’s a dream team that weathers the storm that sinks the other boats.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Kellblog

MAY 5, 2021

Counting leads for leads’ sake (a so-called vanity metric) is stupid. The book sometimes preaches what I might call fundamentalist ABM [7] – e.g., MQLs are bad, you should get rid of them as a concept and never think about them again. When ignorant marketers celebrate MQL volume without caring about conversion, that’s bad.

B2B 142

B2B Marketing Software Review Underperforming Technical Team 142

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Explain their existing sales process and what they learned in the course of developing it.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

SaaSOptics

JULY 7, 2021

For many early-stage B2B SaaS companies, this occurs in both their software development efforts and their FinOps. An example of creating technical debt: A software developer needs to write a bit of code to do something. But our developer has a deadline tomorrow. As bad as that is, there is something worse… The Worst Part.

Technical Review 69

Technical Review Software Review Development Team Review Underperforming Technical Team 69

Stax

FEBRUARY 28, 2024

You can track key metrics in real time, allowing you to make up-to-date, data-driven decisions. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later). Real-time insights. SaaS billing generates real-time insights through comprehensive analytics and reporting.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88