Stax

FEBRUARY 19, 2025

Companies can capitalize on: Subscription-based integrations , where users pay extra for advanced functionalities. Business users and providers are able to view data analytics from a single dashboard and manage their customer’s information. If your customers pay online, you can build hosted payment pages.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Bad software user experience User experience is everything when it comes to SaaS platforms. Improve customer satisfaction by making users feel valued and involved in shaping the product. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

SEPTEMBER 18, 2024

” And that’s also why AARRR metrics are called pirate metrics. Short for acquisition, activation, retention, referral, and revenue, these metrics help you measure and drive product growth. In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage.

Metrics 105

Metrics Customer Lifetime Value Acquisition Software Review 105

Stax

JANUARY 28, 2025

This is to ensure customers can easily find the button when evaluating payment options on your site. For businesses using a subscription-based sales model, Click to Pay supports recurring payments and your customers will be able to easily authorize recurring charges using their stored card information.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

JULY 31, 2024

MRR (Monthly Recurring Revenue) is the total predictable monthly revenue from all active subscriptions. The free trial-to-paid conversion rate measures the percentage of users transitioning from free trials to paying customers. This activation metric indicates how effectively you turn signups into active users.

Metrics 104

Metrics Customer Lifetime Value Onboarding Acquisition 104

Neil Patel

JANUARY 24, 2023

There are very real, specific metrics that show you how well your content is performing. There are also vanity metrics out there that can be more distracting than worthwhile. That’s why in this content marketing guide , I’m going to give you the most valuable content marketing metrics for evaluating the performance of your content.

Content Marketing 136

Content Marketing Metrics Payment Methods Marketing 136

User Pilot

MAY 27, 2025

With app tracking, you can see that drop-off and know exactly where and why user engagement decreased. Track mobile app engagement metrics with Userpilot. Why track in-app user behavior? According to research, apps that track user behavior for data-driven insights see up to a 20% increase in conversion rates.

Mobile 96

Mobile Retention Payment Features Onboarding 96

User Pilot

OCTOBER 19, 2024

Why it’s worth considering : In a nutshell, Typeform’s emphasis on design and user experience makes it an excellent choice for gathering feedback without any technical barrier. Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans. A free trial is available. Is NPS still used?

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Let’s dive in!

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

User Pilot

JULY 31, 2023

What A/B testing metrics should you choose? Approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to conversion rate optimization (CRO). This means you need to follow a good framework and track the right metrics if you want to prove your success.

Metrics 98

Metrics Customer Lifetime Value User Experience Retention 98

How To Buy Saas

MAY 29, 2025

Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Time-to-value : Tracks how quickly users realize the value of the product.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

User Pilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. So how do you know you’re tracking the right product metrics for your SaaS product?

Metrics 98

Metrics Management SaaS Payments 98

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it. What are CRO metrics?

Metrics 97

Metrics Customer Lifetime Value SaaS Mobile 97

User Pilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? We also explain what metrics you may want to track and how to use the insights they offer. These dashboards are often customizable so they allow businesses to focus on specific metrics relevant to their goals. SaaS Metrics Dashboard.

Metrics 105

Metrics SaaS Retention Trends 105

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. TL;DR Active users are those that interact with your platform over a given period. Track in-app user activity with custom events.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? That’s why we’re going to show you 12 of the most important product analytics metrics that you’ll need in order to measure your product success. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Demo bookings.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Conversion rate measures the percentage of users performing the desired action.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Consider the following SaaS metrics important for performance monitoring to ensure your company is operationally strong.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

JANUARY 17, 2024

Benefits for SaaS Companies and ISVs For a SaaS company or an independent software vendor (ISV), ACH PayFacs offer a host of benefits besides allowing them to add a new revenue stream: Streamline the payment process ACH payments are convenient for both you and your customers. This provides an additional layer of security.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

FEBRUARY 14, 2024

The Stripe<>Salesforce integration synchronizes payment data between Stripe and Salesforce, allowing for the management of subscriptions, invoices, and payment analytics directly within Salesforce. Enhance decision-making with insights into user performance and engagement. Book the demo to find out more!

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JULY 26, 2022

Customer retention is a SaaS metric that measures the ability of a product to retain customers over a long timeframe. Customer retention metrics or KPIs are numeric measures that allow you to identify the number of retained customers your product has. 10 Customer retention KPIs and metrics to measure retention.

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? What are app engagement metrics?

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? In this article, I'll go over what the North Star is, why this metric matters, and how to find yours.

B2C 98

B2C Metrics B2B Retention 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

AUGUST 31, 2023

Acquisition is a multifaceted process encompassing every stage of the customer journey, from initial awareness of potential customers to them becoming paying users. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Let’s go over them.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by customer engagement score and personalize engagement experiences.

Engagement 98

Engagement Metrics Scale SaaS 98

Intercom, Inc.

NOVEMBER 17, 2021

Create a more efficient and effortless self-serve support experience (even on mobile), understand how each layer of your Conversational Support Funnel is working for you, and anticipate staffing needs with the new average handling time metric. Understand performance and improve planning with average handling time metrics.

Engagement 222

Engagement Mobile Metrics Investment 222

User Pilot

DECEMBER 13, 2022

The types of metrics to track in your dashboard. An analytics dashboard visually displays important metrics in your business. Three metrics you should track in your product analytics dashboard are product usage metrics , customer loyalty metrics , and customer funnel metrics. Where are users facing friction?

Metrics 98

Metrics Engagement Customer Lifetime Value Social Media 98

User Pilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. However, an enormous amount of available data makes it challenging to select these metrics.

Metrics 96

Metrics Management Customer Lifetime Value Strategy 96

User Pilot

NOVEMBER 19, 2022

There are some vanity metrics among the KPIs for customer service. Userpilot allows you to provide top-notch customer support by allowing you to create experience flows using a wide range of UI patterns and building an in-app resource center and knowledge base. Having trouble deciding which customer service KPI to use?

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98

User Pilot

FEBRUARY 10, 2022

Want to improve your feature adoption metrics but don’t know where to start? In other words, your product needs to encourage users to engage with relevant features at the right time. Tracking the right metrics will help you create a well-informed feature adoption strategy. What are feature adoption metrics?

Metrics 98

Metrics SaaS Onboarding Engagement 98

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 105

User Experience Payment Features Engagement Trends 105

Intercom, Inc.

JANUARY 16, 2020

“We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. Now we see that this has become a huge trend across SaaS” Andrey: One of the biggest examples of this for us was moving from personal subscription to a team subscription. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139