SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 181

Software Review Scale Technical Review SaaS 181

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Because I had a background in SaaS, I had the opportunity to join the team.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. This episode is sponsored by TaxJar. Happy to be here.

SMB 180

SMB Scale Startup Marketplace as a Service 180

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Your first SaaS customer success hire.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Sales Hacker

SEPTEMBER 16, 2021

Technical selling of SaaS, on-premise software, and hardware solutions has relied on sales proofs of concept (POCs) that require pre-sales professionals to lead, manage, and drive to a ‘technical win” outcome so that account executives can close the deal. Sales Profile: SMB to Commercial. Sales Profile: SMB to Commercial.

Revenue 73

Revenue Sales SMB Engineering 73

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As consumers, we’re used to enjoying the highly customized experience offered by most consumer services. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. New Relic is a close to $500 million publicly traded cloud computing SaaS company started by Lew Cirne in Silicon Valley. Your ambition needs to extend beyond your product and service, it needs to extend to talent acquisition.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Unbounce

JUNE 16, 2020

I think channel distribution is one of the most promising and untapped acquisition channels for SaaS?—?especially especially for SMB SaaS startups. Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. Why should I build a partner program for my SaaS business?

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? We wrote a book together. Aaron : Yeah. Maria : Yeah.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

AUGUST 16, 2019

Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? And today we touched on some more personal elements of scaling SaaS companies. How did you make your way into the world of SaaS and then come to be SVP of Sales at PatientPop until recently?

Scale 141

Scale Underperforming Technical Team Sales Hiring Interviewing 141

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. So how did you make your way from the wonderful world of Australia, to become one of the leading CMOs in SaaS today with G2?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 159

Scale Underperforming Technical Team Sales Hiring Branding 159

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. I mean, churn matters right now more than ever and especially in SaaS. The other thing we did is we started looking at consumer brands. Next question.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Hitenism

DECEMBER 26, 2016

2016 has been a year where knowledge has become freely available for anyone interested in knowing about all things SaaS. That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

BetterCloud

MARCH 15, 2022

SaaS adoption was on the rise well before early 2020. Then, when the pandemic forced us all to work from home, SaaS use exploded. With no time to research or compare tools, SaaS was adopted and deployed at breakneck speed. Managing and securing all of these new SaaS apps added a ton of work to IT’s already-full plate.

Management 52

Management SaaS compliance Marketplace as a Service 52

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. Bernadette Nixon: Sure.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Obviously, Salesforce is the gorilla in the CRM-room, having been around since the beginning of SaaS. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce - Award-Winning Email Validation Service.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaStr

JULY 26, 2019

In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. Why does Eric believe that the bar for execution in SaaS in 2019 is so much higher than in 2009? She likes to invest across consumer, B2B saas, and technology infrastructure companies at the earliest stages. What needs to change?

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. Like many SaaS products, the multitude of features and use cases that Sibme powers can be overwhelming to a new user.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Brian Balfour

JANUARY 4, 2017

We assume the other tiers all are self service and don’t require sales. Here are some more generic examples by company type of how you may segment your CAC on customer type: SaaS – A lot of SaaS products serve multiple segments of the market: Very Small Businesses, Mid Market, Enterprise. Learn Growth, No Fluff. Thank you!

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

Sales Hacker

FEBRUARY 7, 2018

The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. Traditional Sales Growth vs SaaS Sales Growth. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. Growth rate depicted from traditional B2B sales teams vs. SaaS Sales teams.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SaaStr

APRIL 3, 2019

Why does Ben fundamentally disagree with the specialization of roles within SaaS companies? What does Ben believe in SaaS that most around him disbelieve? The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Alexine Mudawar.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

FEBRUARY 7, 2020

In Today’s Episode We Discuss: * How Karen made her way into the world of SaaS as one of the first employees at Box and then how that led to her transition to the world of investing with B Capital. How did helping Aaron raise the Series B and onwards inform her view of what it takes to raise funding from the best SaaS investors?

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Intercom, Inc.

JANUARY 23, 2020

Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Looking around at the market, Nick saw an appetite for content about growing a SaaS business. Tomasz Tunguz and David Skok – they were publishing a lot of content around SaaS metrics and these kinds of things.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Point Nine Land

APRIL 21, 2021

Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. In SaaS vs. marketplaces? We learned most of the things the hard way and we are actually still iterating and learning about many of those aspects. The article is using the word “growth” a lot. How do you organize your work?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. When we started out, we built the company purely as a SaaS company. We started out in the commercial SMB mid-market space. We didn’t ever have an on-prem solution.

Scale 174

Scale Scaling Sales Hiring Underperforming Technical Team 174