SaaStr

MARCH 22, 2024

After switching to SaaS, she started as an SMB sales leader with no prior management or SMB sales experience. The decision to leave a fairly scaled role leading 200+ AEs at LinkedIn to join a smaller-stage startup. The highs and lows always come, usually involving the people on your team.

Scale 268

Scale Underperforming Technical Team SMB Finance 268

Audacix

OCTOBER 19, 2023

Securing your applications, organization's cloud posture and networks will require strategic planning and investing in vulnerability management. Vulnerability management is a crucial aspect of cyber security that empowers organizations to safeguard their applications and cloud infrastructure. What is Vulnerability Management?

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Audacix

OCTOBER 19, 2023

Securing your applications, organization's cloud posture and networks will require strategic planning and investing in vulnerability management. Vulnerability management is a crucial aspect of cyber security that empowers organizations to safeguard their applications and cloud infrastructure. What is Vulnerability Management?

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

SEPTEMBER 24, 2020

You know how everyone says you'll never look and wish you'd kept a bad VP as long as you did? Because to scale, you are going to need to add a true management team, and then a second one, and then layers of management. The fewer weak hires they continue to make. They hire weak, too junior folks.

Sales Hiring 229

Sales Hiring Part-Time VPE Scale Underperforming Technical Team 229

SaaStr

JUNE 20, 2023

Or other so-called “passive” income streams that really often take many hours to manage. If a VP of Sales has a $500k+ OTE and a big team to manage, does it even make senses to sell courses on the side? Once you had something, once you had scale, then go help one other startup. Same holds true for developers.”

Underperforming Technical Team 305

Underperforming Technical Team Scale Sales Hiring Startup 305

User Pilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Product teams should invest in validation when developing the MVP. How can you build one?

Management 90

Management Underperforming Technical Team Interviewing Scale 90

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. The first hire after six AEs was a senior hire, Ashley Kelly, as Senior Director of Sales Development.

Sales Hiring 177

Sales Hiring Scale Underperforming Technical Team Revenue 177

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. Poor prioritization and external pressure are also common causes. But worry not!

Underperforming Technical Team 86

Underperforming Technical Team Management Interviewing Scale 86

Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Every team has a valuable mix of strengths, and varying levels of skill and expertise in different areas across its members.

Underperforming Technical Team 118

Underperforming Technical Team Construction Development Education 118

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Sales Hacker

NOVEMBER 29, 2022

Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. We bolted onto their outbound team. Specifically, we focused on helping scale up their individual user base. Join Kristina Finseth (Sr.

Scale 72

Scale Underperforming Technical Team Outsourced Development Growth Marketing 72

SaaSOptics

AUGUST 11, 2022

Raise, Sell, Merge, or Scale? In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS. The acquirer gets an opportunity to grow market share without doing the heavy lifting of growing and scaling an existing business.

Scale 97

Scale Scaling Technical Review Venture Capital 97

Tom Tunguz

FEBRUARY 24, 2020

There’s a CEO at the top in red, VPs in orange, senior contributors in dark gray, team leads in green, and junior individual contributors in light gray. Sometimes there are directors running teams that should be headed by VPs. Is this so bad? To scale means hiring lots of people.

Startup 263

Startup Scale Underperforming Technical Team Scaling 263

OpenView Labs

MARCH 8, 2021

For all those reasons, hiring and management must be on point. What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? The last thing you can afford is a bad sales hire. Building an effective (and committed) enterprise sales team for the long haul starts with the people you hire.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

SaaStr

DECEMBER 29, 2022

Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Empower your inside sales team by automating the hardest parts of outbound calling. Instant live customer conversations!

Scale 237

Scale Underperforming Technical Team B2B AI 237

Sales Hacker

SEPTEMBER 26, 2019

Not only does the sales team have strong performers, but the entire company’s mission is focused on changing the industry’s approach to sales by giving sellers the information they need to close more deals. . How do you improve a sales team’s performance when they’re already operating at world-class levels? . My plan? .

Scale 66

Scale Underperforming Technical Team Sales Hiring Scaling 66

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. With scaled data labeling, you can train your algorithm to analyze customer review sentiments. According to ReviewTrackers , 94 percent of consumers say a bad review has convinced them to avoid a business. This can help to ease consumer concerns.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 157

Scale Payment Services Payment Methods Scaling 157

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! It doesn’t have to be this way.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Decreased productivity, a high turnover rate, low engagement, and employees with poor mental and physical health all lead to heavy financial burdens for companies.

Underperforming Technical Team 98

Underperforming Technical Team Customer Success Scale Leadership 98

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Makes a Good Customer Success Manager?

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. Don’t hire sales people too early.

Sales Hiring 110

Sales Hiring Scale Underperforming Technical Team Startup 110

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . He highlights the three key strategies that helped TripActions scale and boost their revenue. Develop a well-defined vision. Do not waste time developing a Plan B.

Travel 229

Travel Revenue Underperforming Technical Team Scale 229

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 257

Sales Recruiting Sales Hiring Scale VP of Engineering 257

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. In short, they make it easy to see what each team, department and organisation is working on, omitting and their respective goals. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

BetterCloud

APRIL 8, 2024

Fostering customer relationships through innovation Over the course of 2 exhilarating days, our team of engineers, product managers, and designers collaborated closely with our customers. Customer driven development is one of the most effective ways to get it closest to right the first time around. The result?

Underperforming Technical Team 52

Underperforming Technical Team Innovation Development Engineering 52

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. There wasn’t a ton of game film on key issues including growth, new market performance, nor the ability to sign and scale grocer partnerships. It truly has been a team effort. billion to $20.7

Marketplace as a Service 143

Marketplace as a Service Scale Underperforming Technical Team Construction 143

User Pilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Underperforming Technical Team 78

Underperforming Technical Team Scale Interviewing Social Media 78

Kellblog

NOVEMBER 18, 2021

Is your leadership team world-class? Does your board think you have the right leadership team? Heck, does your leadership team think you have the right leadership team? new ARR), OKRs , or hiring goals — either in terms of number or quality (particularly when staffing their own leadership team).

Leadership 113

Leadership Underperforming Technical Team Sales Hiring Scale 113

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Casey Accidental

FEBRUARY 26, 2024

This can make it tricky to evaluate as an engineer, designer, product manager or CEO if the investment will bear fruit and whether one should keep going. I’ll explain how I think about these decisions as a product leader and give more context on the journey of developing entirely new products inside a company.

Underperforming Technical Team 63

Underperforming Technical Team Scale GCP(Google Cloud Platform) Startup 63

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. It helps keep the product team focused on customer feedback and providing value in exchange for revenue. In the early days, you will be managing full sales cycles.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125