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12 Best Customer Insight Tools for SaaS Companies in 2024

User Pilot

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

AI Search 103
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Top 12 Product Adoption Software in 2024

User Pilot

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Userpilot survey template library.

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Intercom Surveys In-Depth Review + Better Alternative

User Pilot

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

User Pilot

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Market research techniques, like industry-specific surveys and customer segmentation analysis, can help you find underserved user groups in the market. Launched a new feature?

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How to Improve Customer Retention: 20 Actionable Strategies

User Pilot

Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Leverage c hurn surveys to understand cancellation reasons and improve retention. Why is it important to retain customers?

Retention 105
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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

User Pilot

Localize content to resonate globally by adapting to cultural and linguistic nuances, making your resource center inclusive and impactful worldwide. Userpilot offers AI-driven automatic translation or manual upload options for localizing knowledge base content. Publish your resource library and promote it to users using a tooltip.

AI Search 105
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Small Business Saturday Success Tips for 2023

Stax

Small Business Saturday, or SBS, is a much-anticipated shopping event that takes place between the Black Friday and Cyber Monday holiday shopping frenzy. This day benefits local businesses since it encourages 72% of shoppers to shop and dine at small, independently-owned retailers and restaurants—not only on SBS—but year-long.