OPEXEngine

OCTOBER 4, 2022

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. The reality is that when most leaders first come into a leadership role, they don’t see managing budgets as the sexiest of responsibilities.

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

FastSpring

SEPTEMBER 3, 2020

As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. Priority projects are focused on enhancing the company’s recruiting strategy, processes, and programs to deliver on current and future talent needs.

Sales Recruiting 88

Sales Recruiting Sales Hiring Management Technical Review 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Strategy - annually changes. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Brand equity. Customer data.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

OCTOBER 24, 2020

The only way that a good consultant can meet challenges and identify opportunities is when they have years of experience and expertise to create effective strategies. It’s almost impossible for a consultant to create any strategy for your company without having an in-depth understanding of your business objectives.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Use appropriate data and a data-driven strategy. control the day-to-day activities of the nearby and distant Customer Success Teams.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. As your strategies and processes change, make sure to involve your team.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Kellblog

MARCH 11, 2020

If delivering such an offering is your company’s strategy then you should disregard this post. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Curing the Zero-Sum Delusion.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: Fantastic. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

OPEXEngine

DECEMBER 23, 2020

If delivering such an offering is your company’s strategy then you should disregard this post. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Curing the Zero-Sum Delusion.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

DECEMBER 21, 2020

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SaaStr

MARCH 15, 2024

In their most recent earnings call, they made a change in strategy to lean more into product-led. One of the strategy changes is to say, “Hey if we turn up the innovation and actual product quality, can we ultimately get around having to spend all this money on advertising?” And how do you think about CAC for those free-ish people?

AI Search 225

AI Search SaaS Advertising Sales Hiring 225

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

DECEMBER 10, 2023

Revenue run rate (RRR) is one of the simplest metrics for developing a sound business strategy. MRR assesses the short-term operational efficiency of your SaaS business while RRR provides long-term insight. When used right, it helps SaaS companies analyze and understand their current performance and forecast annualized revenue.

Revenue 85

Revenue Scale SaaS Forecasting 85

SmartKarrot

OCTOBER 27, 2020

This is the bottomline of implementing any customer success strategy. Operational efficiency. The purpose of this blog is to give a generic framework to the leadership team to develop a customer success roadmap. To begin with, you need to be clear as to how you would help your customers achieve their goals.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

BetterCloud

MAY 25, 2023

The conventional strategy of negotiating with vendors and renegotiating contracts, only to witness costs gradually rise again, is no longer effective. Additionally, ULM brings high visibility and accountability to the organization, demonstrating a commitment to data security, compliance, and operational efficiency.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

ChurnZero

MARCH 22, 2023

At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit. You can’t help any of your customers effectively if you aren’t operating efficiently. You might have customers who are more tech-savvy than others.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

DECEMBER 2, 2022

If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Many CS leaders struggle with knowing the right headcount they need to run their operations efficiently while avoiding CSM burnout. How do you find the ideal number of customers per CSM?”

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

ChurnZero

MARCH 22, 2023

At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit. You can’t help any of your customers effectively if you aren’t operating efficiently. You might have customers who are more tech-savvy than others.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Sales Hacker

APRIL 6, 2022

One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Make sure the right personnel and leadership are in place, and on board, to assist with the configuration of your pricing strategy and the deployment of your CPQ. Old CPQ vs. New CPQ.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

JANUARY 5, 2022

Liaise with company leadership to determine and build marketing materials to support business development efforts. Articulating a vision, strategy, and plans to customers. Define high-level strategy and target model with Client to ensure long-term adoption of the Solution and satisfaction.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2

OpenView Labs

MARCH 7, 2019

Peter: And so, the business vision that the board and the CEO bought into was we want to go global and expand our services without changing our customer experience, operational efficiency or our profit margins. It’s about negotiation, presentation skills, leadership styles, corporate finance. Casey: Yeah. Casey: Yeah.

Cloud 60

Cloud New CTO Transportation CTO 60

SmartKarrot

JULY 26, 2021

CX has to start from the top – it is a leadership responsibility. Create an omnichannel strategy to provide a better consumer experience. Haste when devising a customer experience strategy without mapping the direction guarantees pitfalls. Well, you should be aware of these common CX transformation strategy mistakes.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Understanding the Need for Product Operations. Product operations isn’t a new idea, but in the digital age – it can be applied in a myriad of ways.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Sales Hacker

NOVEMBER 10, 2020

We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So you always want to make sure that anyone that was coming into the business just knew what we were about, what we’re going to do, how we’re going to take over the world, but the operational efficiency.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

Point Nine Land

APRIL 21, 2021

If you apply Paul Graham’s “Startup = Growth” logic to product management, you come to the conclusion that in early days, being very reactive and tactical might be the best product strategy. Start by figuring out the strategies that will bring you effective, efficient and long term growth. How do you put together this framework?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52