Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. I don’t subscribe to the servant leadership model. How does Andy think about discounting?

Sales Hiring 200

Sales Hiring Scale Leadership Sales Enablement 200

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? Mobile was really booming at that time.

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

Audacix

MAY 23, 2018

So you're on the hunt for test automation services for your web or mobile app, right? Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? But what is it that you need, exactly? Boy, do we have some embarrassing stories on this front!

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

OPEXEngine

MAY 4, 2021

” Many leadership paths. From there he took leadership roles at a number of high-profile Internet companies, including ZipRealty and Yelp. The people who are self-aware enough, as most CFOs are, would say what their weaknesses are in the interview process.”. “You can trust the financials you’re receiving.”

Payment Services 52

Payment Services Finance Communication Strategy 52

Sales Hacker

SEPTEMBER 24, 2018

The Sales Development Playbook by Trish Bertuzzi. Based on data from thousands of B2B marketers, The Challenger Customer suggests that sales teams should approach individuals who are more skeptical and less interested in their products and services, rather than easy targets who are eager to listen. The Art of War by Sun Tzu.

Underperforming Technical Team 67

Underperforming Technical Team Sales Strategy Innovation 67

Audacix

MAY 23, 2018

So you're on the hunt for test automation services for your web or mobile app, right? Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? But what is it that you need, exactly? Boy, do we have some embarrassing stories on this front!

Outsourcing Services 45

Outsourcing Services Underperforming Technical Team Outsourced Development Software Review 45

SaaStr

JANUARY 28, 2020

If you haven’t signed up on the mobile app or whatever, it’s cool. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. Please sign up. Aaron : No.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Teamgate

JANUARY 23, 2020

In the words of the great American business and leadership influencer, Dale Carnegie: . Traditional CRM; regardless of whether it was the original process of knowing your customers’ first names, their family background, or any other snippets of information which developed from a well-nurtured relationship, are the basis of all modern CRMs.

Underperforming Technical Team 52

Underperforming Technical Team Onboarding Software Sales 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

SEPTEMBER 12, 2019

Parse was a mobile app platform that got acquired by Facebook. At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. I have a team of people who work on numbers.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Upscope

MAY 24, 2019

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. As a result, they made KONE Care Online / KONE Mobile available globally so customers know what is happening at all times. Question 3: Who are you willing to be bad for?

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Who should use Wix?

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Hull

JANUARY 12, 2020

This unified customer profile acts as a single source of truth from where key internal team stakeholders can view and access important information about a customer. Email opens, clicks, and replies - Web page visits - Mobile app engagement. Your marketing team may know that Jane Doe from Acme Corp. Behavioral. Mitigating costs.

B2B 52

B2B Technical Review Marketing Underperforming Technical Team 52

Sales Hacker

MARCH 8, 2018

Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great—the things that distinguish good interviewees from those who actually end up landing an offer. Not the achievements of the team, but the impact that you, personally, drove in that role.

Sales Hiring 68

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 68

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

Sales Hacker

APRIL 21, 2020

And their city by city Unleash summit series road shows, along with top notch thought leadership content. One of the first big events to be canceled was Mobile World Congress. We assured the team of the strength of our company. Check them out at www.outreach.io. About Jim Sharpe and Aventri [02:02].

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

Sales Hacker

MARCH 8, 2018

Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great. We genuinely believe that the AD organization is developing the future leaders of MuleSoft—and future titans of the industry. Sales interview must-dos .

Sales Hiring 41

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 41

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Sales Hacker

FEBRUARY 4, 2019

The first is Chorus.ai , the leading conversation intelligence platform for high growth sales teams. He’s served in multiple levels of leadership at Microsoft, AT&T, Verizon and T-Mobile. If somebody loses in that deal, it’s a bad deal. There’s a lot of great nuggets in here. Walk away from it.

Scale 69

Scale Sales Hiring Sales Underperforming Technical Team 69

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How can leaders both be authoritative and vulnerable simultaneously?

Underperforming Technical Team 124

Underperforming Technical Team Development Software New CTO 124

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 244

Scale Outsourcing Services Sales Hiring VP of Engineering 244

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. We give them the superpowers of the developer and the designer. But that’s not bad. Joaquim Lecha | CEO @Typeform. Christoph Janz | Managing Partner @Point Nine Capital. FULL TRANSCRIPT BELOW.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

SmartKarrot

JUNE 22, 2023

Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! It offers you a detailed account of the strengths, weaknesses, and value propositions of these digital superpowers. Both the applications support majority of desktop and mobile operating systems (OSs).

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

SmartKarrot

MAY 11, 2023

Since conversation intelligence records and tracks every call that comes through, these tracking numbers can be raised to 100% and identify weak aspects of business calls that might have been missed by human analysts.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 205

Strategy Marketing Underperforming Technical Team Sales Hiring 205

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207