TechEmpower SaaS

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Payrix

JUNE 10, 2025

For a software company, integrating white label merchant processing can be a growth strategy that adds value to their platform and provides their subscribers with a more complete user experience that’s consistent with their brand. They’ll also provide customized support and ensure the user experience aligns with brand standards.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

User Pilot

JANUARY 19, 2025

They record and replay user sessions to help product managers like myself identify issues and understand how people interact with their products. At first, this seemed like a smart investment for my company, so I invested. I watched session recordings, analyzed user behavior, and tried to understand it all.

Investment 52

Investment Scale Software Review Technical Review 52

Clouded Judgement

JULY 12, 2024

Because your competitors are investing in AI efforts, you also have to invest in AI efforts. At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. I believe this is a similar analogy to today.

Cloud 288

Cloud AI Investment User Experience 288

SaaStr

JANUARY 22, 2021

Product experience is associated with the brand experience. The return on marketing investment is much faster. Organic expansion grows through self-serve sign-ups and user invites. The growth team needs to focus on optimizing user acquisition and PQLs (Product Qualified Leads). User experience = product experience.

Scale 284

Scale New CTO CTO Acquisition 284

User Pilot

NOVEMBER 22, 2024

This powerful tool allows you to see your website or web app through your users’ eyes. It reveals the “why” behind their actions and unlocks valuable insights to improve the user experience. Conversely, session replays don’t actually record a user’s screen in the traditional sense.

User Experience 105

User Experience Customer Support Pricing Engagement 105

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

JANUARY 28, 2025

The biggest headwinds to mass AI adoption are literacy, fear, and user experience. Their conversation offers a rare, insider view of the strategies, challenges, and opportunities driving the next wave of technological innovation.

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

Intercom, Inc.

OCTOBER 13, 2020

It’s also easy to over- or under- invest in the technology. It’s hard to balance investment optimally across ML, product, engineering, and design. A big risk with a project like this is always end user experience. Would end users be glad to see the bot? We can’t just build for the good path.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

SaaStr

SEPTEMBER 11, 2024

The PLG principles that are foundational to Lucid were defined, but what these customers needed was: An easy, fast path to user value Simple pricing and seamless expansion Widespread discoverability Lucid employs a freemium model, converting users to paid plans early on. For Lucid, this meant a few things.

Scale 307

Scale Scaling Sales Hiring compliance 307

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. Figure out how to convert some subset of users into paid. Refine the user experience.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

SaaStr

DECEMBER 29, 2023

Almost all of us underinvest in getting those Free and Free Trial users really going as quickly as they could. So what’s generally most important is investing in on-boarding , both programmatic and human assisted and driven. Just do what creates the best user experience there.

SaaS 268

SaaS User Experience Startup Investment 268

Andreessen Horowitz

FEBRUARY 28, 2024

It is developed by the same team who created Google’s Imagen and Imagen video models — Mohammad, Jonathan, William, and Chitwan are among the pioneers of diffusion models — and they’ve created a consumer-grade user experience combined with state-of-the-art model research. Ideogram’s latest model largely solves the typography problem.

Investment 108

Investment Underperforming Technical Team Innovation User Experience 108

Tom Tunguz

MARCH 6, 2023

ChatGPT has catalyzed an expectation in users’ minds that all products should converse with users & should be rather intelligent. Data science teams’ increased budget faces pressure from the office of the CFO to justify the investment. They will need to be part of core engineering to achieve those goals.

Artificial Intelligence 250

Artificial Intelligence ChatGPT Engineering Machine Learning 250

Stax

JUNE 3, 2025

Built-in security Leading SaaS providers invest heavily in security infrastructurefar beyond what most businesses could implement on their own. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

The Daily Egg

OCTOBER 16, 2024

Companies invest in skilled researchers because great user experiences drive. UX research can seem intimidating when you first look at the costs. The post How To Do UX Research Without a PhD or Massive Budget appeared first on The Daily Egg.

User Experience 147

User Experience Investment 147

Payrix

APRIL 28, 2025

As the demand for seamless platform experiences intensifies, theres only one way for software companies to effectively deliver on customer-centric strategies: with a digital-first approach.

Merchant Services 113

Merchant Services Payment Services Payment Solutions Payments 113

SaaStr

FEBRUARY 16, 2024

Lightspeed has invested in companies for about 20 years, with roots in early-stage Enterprise investing. In November of 2021, Abhay was the CTO at Adobe, and they were investing a lot in AI, but not GenAI. It’s because they have a deep tech moat and an exceptional product user experience.

AI 289

AI Artificial Intelligence New CTO Healthcare 289

Intercom, Inc.

APRIL 21, 2021

In fact, because we care deeply about the user experience of our product, simply designing better ways of doing existing things has in itself become a differentiator for us. Our job is to stay ahead by balancing our investments in innovation (differentiation), and ensuring we have product-market fit.

Innovation 219

Innovation Product Marketing Technical Review User Experience 219

Tom Tunguz

OCTOBER 14, 2019

Mattermost is our latest investment there, and we continue to look for others. User experience has never been something that open source projects are known for. If you’ve used GIMP or OpenOffice or other tools, you know that the user interfaces are probably designed by the engineers who built the tools.

Engineering 193

Engineering Innovation User Experience Acquisition 193

SaaStr

JULY 30, 2024

The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness. By scaling your PLG motion, you can achieve higher revenue per employee because you aren’t investing as many dollars in messaging, marketing, and building the big sales teams. How do I learn about this product?

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. There are massive risks for those who don’t follow.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Tom Tunguz

AUGUST 26, 2019

During that time the product has grown from infrastructure monitoring to application performance management, logging and user experience products. Here’s why: For every dollar of sales and marketing investment, DataDog generates $1.68 One last chart: revenue dollars at IPO per venture dollar invested.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Payrix

APRIL 17, 2025

Your business will need to make technical and infrastructure investments. As demand for seamless financial and payments experiences grows, the payment facilitator model is becoming indispensable in powering software-led payments and financial solutions. This strategic move offers three key benefits for platforms.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

Buffer Resources

OCTOBER 2, 2024

You can find places to advertise, the right marketing channels to invest in, and ultimately form your own successful marketing strategy rooted in numbers. The user experience isn’t as great as RivalIQ, though. Pricing isn’t publicly available. Social Status also has competitor research features.

Social Media 119

Social Media AI Search Benchmarks Software Review 119

Frontegg

JUNE 9, 2025

AaaS services typically include user authentication, authorization, identity management, and methods such as single sign-on (SSO) and multi-factor authentication (MFA). He has led initiatives at Ping Identity and DevNetwork to enhance developer tools, authentication processes, and user experiences.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc.,

Mobile 93

Mobile Technical Review Software Review Systems Review 93

User Pilot

APRIL 8, 2025

Tip: Trigger short surveys at key moments, like post-onboarding or after a certain feature is used, to capture real-time, contextual feedback without disrupting the user experience. Monitor patterns like frequent exits, skipped steps, or high bounce rates to identify pain points and improve the user experience.

Mobile 76

Mobile Software Review User Experience Social Media 76

SaaStr

SEPTEMBER 14, 2022

UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. Sales and marketing are still significant, but consider dedicating more research and design to the user experience. The insights you glean from your users may make all the difference in this process.

Scale 246

Scale Venture Capital Sales Hiring SMB 246

SaaStr

APRIL 1, 2023

She had recently been hired at Box, and her first big project was to upgrade the internal user experience for vendor onboarding and management. In business, there has to be continued investment in the partnership. Certa was still an unknown startup three years ago when Linda walked past their booth at a conference.

Payment Methods 241

Payment Methods Payment Solutions Payment Services Sales Hiring 241

Buffer Resources

JULY 24, 2024

What if you could automate the mundane, repetitive tasks and focus on your core jobs that actually move the needle toward your return-on-investment (ROI) ? But what if you don’t have to do all that every single day? What is social media marketing automation (and why should you care)?

Social Media 117

Social Media Outsourcing Services Strategy ChatGPT 117

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Stax

MAY 23, 2025

Understanding ISV Integrated Payments Integrated payments let users pay for goods or services directly within your softwareno third-party redirects or handoffs. Its seamless, secure, and built for better user experiences. More embedded, branded, and seamless experiences One major shift is the rise of branded payment experiences.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88