SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 268

Scale Sales Hiring Marketplace as a Service B2B 268

SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. Investors will invest in your business if: You have a strong brand. Your top-line revenue is growing. Changing the way you think about business.

Scale 277

Scale Marketplace as a Service Business Model Advertising 277

Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. The Weak Transition to Marketplace Arguments. So goes the story.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Then also went into venture capital where I invested in API first products.

Payments 124

Payments Scale Scaling Revenue 124

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Neil Patel

NOVEMBER 9, 2020

That’s an expensive mistake if you make the wrong investment. Micro startup acquisitions are a move away from buying businesses with established products or even proven revenue streams. Instead, larger tech companies like Twitter and Pinterest are making investments in small startups. The solution? Micro startup acquisitions.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

SaaStr

MARCH 16, 2022

Revenue up 91%, Customer Count Up “Just” 34%. As part of going upmarket, Monday’s 10+ seat customers are now 72% of total revenue, up from 63% just a year ago. Monday’s invested in its torrid growth, but as it approaches $500m in ARR, cash flow is now coming in. Almost $400,000 in revenue per employee.

Marketplace as a Service 61

Marketplace as a Service Technical Review Scaling Revenue 61

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

APRIL 7, 2022

How Messente scaled with no funding. They also noticed a lack of transparency and efficiency in the services that were being provided at the time and decided to fix that problem. Messente built a platform that did the job better than anything available at the time, and soon it was generating revenue within Estonia.

SaaS Payments 126

SaaS Payments Technical Advisors Payment Services Payments 126

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Now I’m investing in that. I enjoyed that weird dynamic of trying to impress them and get them to invest in my company.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . SaaS Metric #1 – Annual Recurring Revenue (ARR). Almost all revenue is from new contracts.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well.

Scale 112

Scale Sales Recruiting Marketplace as a Service Forecasting 112

Tom Tunguz

AUGUST 2, 2016

IBM, Intel, Cisco and their kin generate more than 80% of their revenues through a universe of resellers and distributors. Overall, for Microsoft 95% of revenues are derived from channel. With a self-service model, customers who have more specific needs are left in the cold. Navigating the channel.

Outsourcing Services 111

Outsourcing Services SMB Acquisition Scale 111

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OpenView Labs

FEBRUARY 3, 2022

The market need for SaaS products has exploded and investment in SaaS companies has accelerated, requiring more talent to grow and scale. You may want to consider investing in an internal recruiting function earlier than you originally anticipated. . That work scales, but a founder that closes every deal doesn’t. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. Since 2006 the era of “Everything as a service” has advanced quickly.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

JANUARY 28, 2019

You don’t need us to tell you this is mainstream—even Jack Dorsey, co-founder, and CEO of Twitter and Square is investing in customer success: Hello St. So are you invested in your customers? Gillian Heltai, SVP of client services at Talkdesk, will walk you through how to build a high-performing CSM team. Wednesday, February 6.

Scale 109

Scale Marketplace as a Service Customer Success Scaling 109

User Pilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Iterate on your pricing strategy to make the product competitive while generating enough revenue to support its growth. These are the main questions that the article explores. Let’s dive right in!

Acquisition 97

Acquisition Scale Marketplace as a Service Onboarding 97

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. NP Digital Marketing Services. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

FEBRUARY 6, 2020

. “The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Tom Tunguz

JANUARY 14, 2016

The greater competition among investors increases valuations relative to revenue pricing valuations further into the future. To sustain these growth rates, startups like these require lots of cash because of the customer acquisition payback period, and the more tenuous ones need capital to prove the business model actually works at scale.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

OpenView Labs

APRIL 13, 2020

There are new job titles—growth marketing, growth product manager, growth engineer, head of growth—and new opportunities that have changed the way companies think about how to grow their revenue or users. In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok).

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

FastSpring

MARCH 27, 2023

And prior to that, I was an entrepreneur, and always wanted to go back to entrepreneurship but had a good thing going where I built a new revenue stream in this company, WTG, around corporate training, and that’s how I really fell into that industry and market. And I just started a consulting business, it was a service business.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

FastSpring

MAY 20, 2019

Having an in-house solution means your company invests resources into building an ecommerce solution for use exclusively within your organization. It’s possible that you can’t afford to use an outside agency, particularly if you’re not going to see an immediate return on your investment for their services.

Outsourcing Services 72

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 72

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. I highly recommend Predictable Revenue from Aaron Ross.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

OpenView Labs

APRIL 7, 2021

Product as a growth driver: Atlassian spends only 19% of their revenue on sales & marketing (slower growing New Relic spends 55% for comparison), making its CAC payback appear to be best-in-class. That’s because most of their growth is powered by the product itself through a highly efficient self-service motion.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Totango

AUGUST 23, 2017

However, this model is problematic because it’s proven to not be profitable, no matter how much it is scaled. 49% of benchmarked companies are monetizing, and as it becomes common practice, it’s clear that you can bring each customer success revenue stream into the business model with its own specific profile and margin.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

FastSpring

DECEMBER 18, 2018

FastSpring Received Major Investment from Accel-KKR. Accel-KKR’s investment and on-going support will enable us to build a world-class ecommerce platform that powers billions of dollars in transactions and connects people globally in one digital economy. I’m excited to share some of the major highlights below: 1.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Dopple has been careful which customers they invest in, making sure that their product roadmap aligns with where they continue to see the “hockey puck” moving. It starts with self service.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56