Tom Tunguz

MARCH 6, 2023

As machine learning becomes core to every product, engineering teams will restructure. In the past, the core engineering team & the data science/machine learning teams worked separately. Data science teams’ increased budget faces pressure from the office of the CFO to justify the investment.

Artificial Intelligence 250

Artificial Intelligence ChatGPT Engineering Machine Learning 250

SaaStr

NOVEMBER 15, 2022

As Gleklen says, “We actually see this monolith falling apart, and it’s falling apart primarily due to what we view as two of the biggest drivers for value creation today: Machine learning and product-led growth.”. Instead, the best companies strictly define their segments, track them, and invest in the best ones.

Metrics 277

Metrics Artificial Intelligence Machine Learning Technical Review 277

SaaStr

NOVEMBER 12, 2022

I’ve had the privilege to invest one way or another in about 35 SaaS companies, both as a VC and as angel. It’s a pretty solid group and I’ve learned a lot from it. Later, once you past $20m ARR, and later — if your growth is strong, everyone probably wants to invest. The main issue is price.

Scale 344

Scale Sales Recruiting Artificial Intelligence Machine Learning 344

Tom Tunguz

AUGUST 8, 2019

AI or Machine Learning is a new technology that will benefit nearly every type of sector and we’re still in the very earliest innings. FinTech - challenger banks, new electronic stock brokers, AI-powered investment advisors; startups are besieging the incumbents of this regulated world and assailing them in ever greater numbers.

Artificial Intelligence 280

Artificial Intelligence Startup Blockchain Social Media 280

Tom Tunguz

JUNE 20, 2023

Like an investment portfolio, any individual strategy may thrive one day & suffer the next. How do they differ from classic machine learning? Other days when content strategies struggle, a witty paid ad campaign entices some clicks & form fills. When I first started to write this blog, I was thrilled with 100 page views.

Marketing 230

Marketing Outsourced Development Artificial Intelligence Machine Learning 230

Tom Tunguz

NOVEMBER 17, 2022

The US venture capital ecosystem has grown 40x in dollars from $8b to $320b invested in 10 years. Machine learning has become table stakes for modern software companies - users expect apps to anticipate their needs & businesses rely on it for competitive advantage. I’m filled with optimism for the future.

Venture Capital 221

Venture Capital Artificial Intelligence Machine Learning Innovation 221

Tom Tunguz

JANUARY 3, 2018

Machine learning fades as a buzzword. A while ago, I pulled up the Redpoint website from a decade ago, when the bios of the partners said things like “I invest in the internet.” ” Or five years ago, “I invest in mobile.”

SaaS Payments 203

SaaS Payments Scale Blockchain Artificial Intelligence 203

OpenView Labs

NOVEMBER 18, 2021

Backed by thousands of users and multiple Fortune 100 companies, Comet provides a complete MLOps platform that empowers data science and machine learning practitioners to track, monitor, iterate, and collaborate across the full ML lifecycle – from model design and development to experiments and models in production.

Machine Learning 70

Machine Learning Artificial Intelligence AI Enterprise 70

The Angel VC

AUGUST 25, 2017

Over the last couple of weeks and months we spent some time putting our investment thesis on paper. The purpose of this exercise was to challenge and discuss our implicit assumptions and to get everyone on our team aligned on what kind of investments we seek. Thanks for contributing this section, Pawel.

Investment 118

Investment Marketplace as a Service Blockchain Artificial Intelligence 118

SaaStr

MARCH 5, 2021

The tech involves cameras and devices that detect evidence, decode it with machine learning and deliver it into the right hands. 3 – Invest in your onboarding process. Investing in your CRM and database is key. It’s easy to over-invest in sales and underinvest elsewhere. Maybe include bonuses within the OTE.

Sales Recruiting 252

Sales Recruiting Sales Hiring Scale Sales 252

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Tom Tunguz

APRIL 3, 2023

I’ve worked for two, invested in many, seven of which became unicorns. I study them, benchmark them, analyze them, interview their leaders to understand their mechanics & share what I’ve learned on this blog. Thesis investing is at our core. I’ve spent my career as a student of startups. Theory is deliberately named.

Machine Learning 177

Machine Learning Artificial Intelligence Blockchain Benchmarks 177

SaaStr

DECEMBER 8, 2023

At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core.

Artificial Intelligence 314

Artificial Intelligence AI ChatGPT Software Engineering 314

Tom Tunguz

DECEMBER 28, 2021

GTP-3 and BERT are massive machine learning systems called neural nets. But in the day-to-day operations of the majority of businesses, classic sales and marketing motions are the classical ones; and the transition has proved more fundamental and a longer investment to achieve. VCs invested $10b per year.

Scale 275

Scale Blockchain Banking Artificial Intelligence 275

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Clouded Judgement

AUGUST 25, 2023

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Andreessen Horowitz

MARCH 11, 2024

Against this backdrop, we’re excited to announce our investment in Kaedim , a new type of co-development platform providing AI-powered art outsourcing. Work is handled by a network of contractors and co-development teams, many of whom are located in lower-cost regions.

Outsourcing Services 93

Outsourcing Services Investment Outsourced Development Marketplace as a Service 93

Tom Tunguz

FEBRUARY 25, 2019

The first is his view of the influence of machine learning in the world. On machine learning, The AI world order will combine winner-take-all economics with an unprecedented concentration of wealth in the hands of a few companies in China and the US…China’s data advantage extends from quantity to quality.

AI 174

AI Startup Machine Learning Artificial Intelligence 174

IT World

JANUARY 24, 2022

Chief Financial Officers (CFOs) are apparently eager to invest in technology to help attract — and keep — finance talent and workers with artificial intelligence (AI) and machine-learning (ML) skills, according to a new survey. To read this article in full, please click here

Artificial Intelligence 99

Artificial Intelligence AI Investment Machine Learning 99

Intercom, Inc.

MAY 20, 2021

When we released Resolution Bot early last year, we recorded this fascinating conversation between our co-founder Ciaran Lee and our Director of Machine Learning, Fergal Reid. It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users.

Artificial Intelligence 211

Artificial Intelligence Machine Learning Innovation Interviewing 211

Tom Tunguz

JUNE 23, 2018

Total dollars invested have fallen by 37%. In 2013, there was one Series A for every five seed investments. Startups can invest in deep technology by building machine learning software that might take a year or two to bring to the market. The seed market is in the midst of some secular changes.

Machine Learning 189

Machine Learning Artificial Intelligence Startup Investment 189

SaaStr

APRIL 7, 2022

Luciana: I had been telling people that the inflection point came when Accel invested, but I guess it was market and product and all that good stuff. It took us having a very … we had to go, we make an investment, hire the right person, ex-Barclays CIO. Every meeting we talk operationally about our investments.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

Andreessen Horowitz

FEBRUARY 21, 2023

The way developers consume these … The post Investing in Replicate appeared first on Andreessen Horowitz. If aliens landed on earth and decompiled our software, every app would look roughly the same: some combination of networking, storage, and compute.

Investment 108

Investment Development Software Artificial Intelligence 108

Sales Hacker

FEBRUARY 7, 2025

During this stage, SaaS businesses often expand their teams, invest in marketing, and refine their go-to-market strategies. It specializes in creating personalized shopping experiences for customers by leveraging machine learning and AI technologies.

Pricing 108

Pricing Scale SaaS Technical Review 108

SaaStr

MAY 16, 2022

MaestroQA can trace its origins back to Prathipati’s professor at Penn State, who wrote a paper about using machine learning algorithms to analyze website data to predict certain actions. While your vendors provide a distinct and valuable service, partnerships offer the opportunity to invest in each other.

Artificial Intelligence 246

Artificial Intelligence Machine Learning Interviewing Strategy 246

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. There are massive risks for those who don’t follow.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Tom Tunguz

OCTOBER 21, 2017

Over that 20 year period, annual SaaS investment has increased 20x, peaking in 2014 at $7B. Machine learning, broad consolidation, category creation, and new distribution models each will change the SaaS ecosystem in fundamental ways. Salesforce was founded in 1999. Venture capitalists have financed many of those businesses.

Venture Capital 189

Venture Capital SaaS Machine Learning Artificial Intelligence 189

Tom Tunguz

JUNE 25, 2017

Or they can be somewhere in the middle: a customer who provides access to their data to develop some machine learning system like a LinkedIn user or a Infer customer. But these required new machines and training to repair after a puncture. But this inertia doesn’t exist just for the customer.

Startup 174

Startup Entrepreneurship Machine Learning Artificial Intelligence 174

Tom Tunguz

JULY 10, 2023

Perhaps the first model will classify the query, then route it to the right machine learning model to answer. One could imagine replacing the background or introduction sections in an investment memo or producing a blog post from this in about 2 minutes on a laptop. Summarization works out of the box.

Artificial Intelligence 173

Artificial Intelligence Systems Review Machine Learning Government 173

SaaStr

OCTOBER 26, 2023

The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. The swing nature is true for where to invest marketing dollars, so founders need to be thoughtful when running a portfolio of bets.

Sales Hiring 286

Sales Hiring AI SMB Scale 286

Unbounce

JUNE 24, 2020

Today, customer recommendations are a very small portion of Amazon’s total investment in AI. Netflix doesn’t sell products, but they similarly credit the combination of contextually-aware recommendations and personalization (both powered by machine learning models) with saving them $1 billion a year. How does this work?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

SaaStr

APRIL 30, 2024

They built a machine learning scoring mechanism called Expected GMV (gross merchandise volume). Lesson #2: Invest in Prospect Data Way Earlier So, now that you know what the customer looks like, you need to know how to target them. Invest way earlier than you think in prospect data. This is big takeaway #2.

Scale 306

Scale SMB Sales Hiring Sales 306

SaaStr

FEBRUARY 12, 2019

You’re about to make millions off of the investment you wrote off years ago. in 2005), recently acquired TalkIQ, a leader in the artificial intelligence and machine learning, and our shared culture and values have been a key factor to the success of this deal. As the deal was about to close, I called him to say, “Great news!

Acquisition 208

Acquisition Technical Review Artificial Intelligence Machine Learning 208

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Lessons on building machine learning. Short on time? and “Why are they doing it?”

Artificial Intelligence 199

Artificial Intelligence Machine Learning Scale Technical Review 199

Intercom, Inc.

JULY 25, 2022

Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. Eyal Manor : But there is a lot of investment in that direction. So that’s just one example, one use case here that with machine learning we can gain a lot of business knowledge.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173