User Pilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 4: Customers churn when they don’t get enough value to keep renewing their subscriptions. Helps users adopt advanced features with a continuous onboarding process.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Mucker Capital

APRIL 2, 2024

Deals can slip due to a variety of reasons. Hard Cost This refers to money spent outside the company on materials, software, technology, etc. Examples include buying software licenses, purchasing materials, or investing in technology solutions like cloud services. Four Main Categories Where Pain Can change to Value.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  Technically, yes!

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Scytale

MARCH 19, 2024

Types of Third-Party Audits Some of the most common types of audits for SaaS and technology companies include: SOC 2: A SOC 2 audit evaluates security, availability, processing integrity, confidentiality, and privacy controls and is required by many companies to do business. Make any needed changes to ensure you are audit-ready.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Totango

OCTOBER 7, 2021

Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. As a subscription renewal deadline approaches. Review Escalations Communication. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists. About FastSpring.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Totango

OCTOBER 7, 2021

Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. As a subscription renewal deadline approaches. Review Escalations Communication. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

User Pilot

AUGUST 15, 2022

You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. Sentiment analysis technologies use biometrics, text analysis, natural language processing, and artificial intelligence to recognize emotions within the information. In-app guidance.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

Sales Hacker

NOVEMBER 16, 2020

If you’re not a big fan of lost deal reviews, or if you’ve heard mixed reviews about them, I’m not surprised. Many of us have experience with lost deal reviews that degenerated into finger-pointing and arguments, not commitments to act. I recommend: Outsourced buyer interviews with a clustered model. Choosing Your Scope.

Outsourcing Services 102

Outsourcing Services Data Interviewing Technical Review 102

User Pilot

AUGUST 14, 2023

TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. Survey bias can lead to inaccurate answers, the need to redo costly research, and the deployment of ineffective strategies due to false insights. And we are here to help!

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. Bug reports are essential for improving the technical soundness of your product. Customer interview template.

Scale 98

Scale Management Technical Review Onboarding 98

ChurnZero

JULY 22, 2022

I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

CustomerSuccessBox

AUGUST 12, 2021

If you’re a subscription-based business (doesn’t matter if the recurring revenue is on a monthly, quarterly, annually, or even a multi-year contract) you should have a Customer Success department. Are you selling $ 1000 technology or a $100,000 technology?- Is that the premium you’re charging your customers?

Customer Success 52

Customer Success Technical Review Sales Hiring Payment Features 52

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. How To Make Your Paid Newsletter Subscription More Efficient Content Creation and Distribution Email Newsletter Tool: What to look out for Popular Newsletter Subscription Services 1. Table of Contents.

Management 95

Management Payment Solutions Scale Payment Methods 95

Intercom, Inc.

JANUARY 5, 2022

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Security on auto-pilot. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. You’re very welcome to the show.

Scale 211

Scale Software Review compliance Technical Review 211

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. 4 Review and optimize the support process. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. As with all future-looking technology and information, this isn’t always easy. Read how Walls.io

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts. SaaS is the subscription business. From selling bikes to software.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Discovery Interviews Organize discovery interviews to get to know your potential customers even more deeply.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

MAY 6, 2024

Technographic details on devices and platforms used to ensure compatibility and support across technologies. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. Customer interviews, focus groups, and user testing sessions. Signup/purchase data.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. They could, however, have left due to a business-related issue just as probable. Exit Interview or phone call: Calling clients could add a more personal touch. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Right, and every business that grows, evolves in people, process, and technology. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Neil Patel

DECEMBER 15, 2020

Take notes when you hear something you like—a format, an interview technique, an introduction, anything. These weave in existing GE technology to decode alien messages and solve futuristic problems. GE’s goal is to raise awareness of its tech and expand its audience. The GE podcast, for example, is loosely related to tech.

Social Media 125

Social Media Technical Review Software Review Entertainment 125

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. MQLs and PQLs are then passed to the sales team, and that’s technically when the sales funnel (aka purchase funnel) starts. This helps create user personas.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Neil Patel

OCTOBER 13, 2020

According to Wasp Barcode Technologies, the five biggest challenges facing small businesses center around employee management and profit. To review where you’re spending your time, click on the RescueTime icon in the menu bar. But there’s one more reason you might want to use technology to help: managing the asynchronicity problem.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

ProfitWell

AUGUST 28, 2019

Today's Top Subscription News. Volvo announced on Monday it's expanding its controversial subscription program, Care By Volvo. Care by Volvo, launched in 2017, is a two-year subscription service where the use of a vehicle, insurance, and maintenance costs are bundled together in monthly payments. Care by Volvo Expands.

Technical Review 40

Technical Review Sales Recruiting Software Review Payment Services 40

Natalia Luneva

JULY 29, 2021

Here is a 7-point checklist that will help you make sure your challenge is ready to go live: An attainable, specific goal – For example, I organized a 7-day challenge for Wiremo, a customer review platform for eCommerce and we promised a specific outcome: “ Start getting customer reviews in 7 days ”.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Many view memberships and subscriptions as the model of the future. I just interviewed a guy earlier today who gave me a great story. What makes a member ?

Airlines 164

Airlines Technical Review Subscription Payment Features 164

Intercom, Inc.

JANUARY 5, 2023

Then, I found myself interviewing here in Seattle with Jeff Bezos, 23 and a half years ago, to become Amazon’s first Worldwide VP of Customer Service, which I did for about three years. We then interviewed the company to find out more details. We got acquired by the large U.S. A lot of organizations don’t do that.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. Our product and tech teams will work on the most requested improvements to be included in our 2020 roadmap.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

Intercom, Inc.

SEPTEMBER 22, 2022

No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

SaaStr

AUGUST 9, 2019

What about the changing tech stacks and infrastructures makes them vulnerable to up and comers? Ep 256: As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. So one is just the sheer technology aspect of it. Eyal Manor.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Unbounce

SEPTEMBER 16, 2021

For example, if you’re advertising a “contactless payment system,” you can leverage keywords associated with that same theme, such as: Accept online payments Online payments Payment processing Remote payments Pre-built payment options Take card payments Secure payment solutions.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145