Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. For both of you, subscription is a smaller-to-no piece of the story.

Payments 96

Payments Forecasting Payment Services Payment Solutions 96

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. How Important is Subscriber Engagement for Subscription-Based Businesses? It is measured using various metrics.

Engagement 81

Engagement Customer Lifetime Value Revenue Subscription 81

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 115

Generative AI AI B2B Pricing 115

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 95

Churn Interviewing Subscription Payment Features 95

Intercom, Inc.

DECEMBER 5, 2019

You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions, so you can keep up to date all the latest tech and business podcasts (including Inside Intercom ??) Your suggestions will directly influence what content we create, who we interview, and how we deliver content to you”. Tales of Silicon Valley.

Interviewing 156

Interviewing Subscription Payment Features Engagement 156

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

FastSpring

FEBRUARY 9, 2023

Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? But for subscription-based software companies, that’s just the beginning. We interviewed our former Chief Product Officer Kurt Smith about pricing strategies that work during volatile markets.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

User Pilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Collect customer feedback via multiple channels Gather customer feedback from diverse sources like surveys, interviews, customer support interactions, social media posts, and online reviews. Survey analytics in Userpilot.

Social Media 89

Social Media Software Review SaaS Interviewing 89

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. .

Scale 269

Scale Sales Hiring Scaling B2B 269

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Kellblog

MARCH 29, 2023

Third, a one-slide-per-metric review of the set of metrics that matter in 2023: ARR growth, free cashflow margin, Rule of 40 score, subscription gross margin, burn multiple, ARR/FTE, CAC ratio, CAC payback period, NRR, and GRR. Note that I also did a Balderton webinar ( Balancing Growth and Burn in 2023 ) on this topic with David Thevenon.

Metrics 121

Metrics Compensation Benchmarks Interviewing 121

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Resource center in Userpilot.

Strategy 76

Strategy Business SaaS Customer Lifetime Value 76

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 99

Healthcare AI Payments Enterprise 99

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 113

Technical Review Systems Review Sales Recruiting AI Search 113

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The post Uniting Recurring Revenue Organizations Around Success Metrics: An Interview With Kevin Meeks appeared first on Valuize.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

Payment Features 140

Payment Features Payment Services Subscription Payment Solutions 140

User Pilot

MAY 2, 2024

SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. Analyze your customer data to identify the primary reasons why customers churn or cancel their subscriptions. But you can’t use them to reach inactive users and they often lack the depth of interviews.

Retention 97

Retention Metrics Strategy Scale 97

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Interview them for your blog, vlog or podcast and link back to their website.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Sales Hacker

NOVEMBER 16, 2020

I recommend: Outsourced buyer interviews with a clustered model. Most writing about win/loss analysis takes it for granted that buyer interviews are the best method. And while I agree that buyer interviews can yield the most accurate, highest fidelity data, they’re also the most expensive approach. Buyer interviews.

Outsourcing Services 99

Outsourcing Services Data Interviewing Technical Review 99

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. Popular product feedback collection methods include customer interviews, focus groups, and usability testing. Customer interview template.

Scale 85

Scale Management Technical Review Onboarding 85

SaaStr

JANUARY 24, 2024

As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be. Be clear on expectations and go deeper in the interview process on what resources the big company person had to see if you’re willing /ready to also invest in those resources to make them successful.

Scale 254

Scale Sales Hiring Scaling Revenue 254

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. How To Make Your Paid Newsletter Subscription More Efficient Content Creation and Distribution Email Newsletter Tool: What to look out for Popular Newsletter Subscription Services 1. Table of Contents. And always start with a free trial.

Management 95

Management Payment Solutions Scale Payment Methods 95

User Pilot

AUGUST 15, 2022

You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. Conduct user interviews and observe the Voice of the Customer (VoC). One way to get high-quality customer feedback is by directly interviewing your product’s users. Conclusion.

Artificial Intelligence 94

Artificial Intelligence Software Review Data Systems Review 94

Neil Patel

SEPTEMBER 1, 2021

With Podcastle, you can: quickly transcribe your podcasts create and edit content with the text editors turn text into podcasts revoice content record live interviews make autosaves access unlimited content publishing and projects. Let’s Enhance has subscription, business, and pay-as-you-go options. Let’s Enhance.

AI 145

AI Artificial Intelligence Scale Generative AI 145

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. An advantage of interviews is that you can ask a flexible range of questions, giving customers more freedom to express their sentiments.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. SaaS is the subscription business. You go through an interview process and it’s about them interviewing you, but sometimes you need a little bit of help to go and interview them back.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

ProfitWell

SEPTEMBER 3, 2020

Today, we're taking a look into the future.the future of subscriptions. Listen wherever you get podcasts: The future is subscription. Here at ProfitWell, we fully believe in the future is subscription. Tien is the CEO of Zuora —a leading company in the subscription economy (a term coined by them). The subscription impact.

Subscription 74

Subscription Payment Features B2B Innovation 74