SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Satya Patel, Partner at Homebrew. This week we’re focusing on Hilarie Koplow-McAdams, Venture Partner at NEA! #1.

Scale 222

Scale Software Review Payment Features AI 222

Payrix

APRIL 17, 2024

Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. We make it easier for B2B platforms to create and own the most frictionless payments experience for their merchants. For example: How many new customers do you want to onboard in the first 60 days?

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

SaaStr

NOVEMBER 1, 2023

So we’ve been fans of Bill.com for many years at SaaStr, and covered them from the very early days, as a niche product most hadn’t heard of. How is SMB SaaS doing today? (@jasonlk) October 26, 2023 Pick your jaw off the floor while we dive in with 5+ Interesting Learnings: #1. How did they do it?

Payment Services 279

Payment Services Payments SaaS Payments Payment Solutions 279

SaaStr

DECEMBER 7, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We recently invested in Respondology. Foremost, we invested in the company as they put together a world-class team with experience and knowledge in the space.

Development Team Review 215

Development Team Review Management Technical Review Social Media 215

Payrix

APRIL 24, 2024

As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation. Part 3 – How value-added services contribute to the payments experience for customers. We hear this from all of our partners. Did you miss Parts 1-3?

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

SaaStr

MARCH 27, 2024

So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. So many SaaS companies just run out of new customers by $100m ARR or so. Going multi-product has helped.

Scale 232

Scale Cloud Pricing Scaling 232

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last week with Rebecca Lynn, Co-Founder & General Partner at Canvas Ventures. And how big is your current fund? Check that out here.

Technical Review 199

Technical Review Software Review Payment Solutions Venture Capital 199

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. We were coming off an environment where startup funding was as fruitful as ever.

Sales Hiring 245

Sales Hiring Sales Recruiting Scale Headcount 245

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. We still want to drive retention and growth and make money.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

SaaStr

JANUARY 27, 2024

Automattic and WordPress and is the classic, old-school, OG open-source leaders, and fun fact, as SaaStr runs on WordPress, we simply wouldn’t be here without Matt and the 2,000 folks who work with him. ? We fixed all that, so it’s cool to see it coming back,” Matt says. And if you go long, how that platform runs changes a lot.

Underperforming Technical Team 266

Underperforming Technical Team Social Media Government Subscription 266

SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024. What’s a “good” NPS?

Customer Success 234

Customer Success Scale Sales Hiring Benchmarks 234

SaaStr

FEBRUARY 2, 2024

Typically on SaaStr.com, we try to focus our content on mistakes to avoid, lessons learned and how to scale faster, but for the CEO Summit, Jason addressed the audience with what’s most top of mind for him at the start of 2024. We’d all be bankrupt. a little bit different. “2023 was nuts, right? . ” #2.

Sales Recruiting 278

Sales Recruiting Trends Sales Hiring Software Review 278

Clouded Judgement

APRIL 4, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions.

Benchmarks 117

Benchmarks Data Cybersecurity Cloud 117

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. era, where SaaS was really about the system of record.

AI 208

AI Artificial Intelligence Healthcare New CTO 208

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. It’s now an expectation that is carrying through into the B2B and B2B2X landscapes.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

SaaStr

DECEMBER 6, 2023

SaaStr founder and CEO Jason Lemkin chats with Box CEO and Co-Founder Aaron Levie to talk about what’s new at Box, SaaS fatigue, hiring a new COO, operating margins and efficiency, the future of AI, and what to expect for 2024. How does he do it? They get to talk to brand-new businesses in completely different industries all the time.

AI 201

AI Sales Hiring Scale Artificial Intelligence 201

SaaStr

MARCH 19, 2024

If you’ve been an operator in the SaaS industry for a long time, you’ve probably considered starting your own company. What does it take to become a founder, and how does it differ from operations? As an operator, it’s less about the why and more about the how you do it. As a founder, you have to know the why — why do we exist?

Headcount 195

Headcount Scaling Finance Engineering 195

SaaStr

FEBRUARY 19, 2024

If founders have been at it for 5+ years, and the business is truly at scale, and past the risk stage, then helping them sell some shares can be just the right thing to help them go long. I believed it then, I believe it now, and as a SaaS founder, I wish I’d taken some of the founder secondary offered to me.

Startup 221

Startup Venture Capital Investment Scaling 221

SaaStr

FEBRUARY 20, 2024

Gusto is a high-velocity, high-scale acquisition and expansion engine, and one we can all learn from. In a recent Workshop Wednesday, Tolithia Kornweibel, CRO, and Jamie Edwards, Head of Go-to-Market Operations and Tools, share how Gusto maximizes revenue so that you can do the same.

Scale 202

Scale Sales Marketing Construction 202

SaaStr

JUNE 29, 2023

SaaS buying has changed. As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results.

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

SaaStr

JANUARY 19, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Vendr is forever changing how companies buy and renew SaaS.

Sales Hiring 203

Sales Hiring Scale Cloud Churn 203

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year. We talk about Generative AI, but what does that mean? It’s how decision-makers make informed decisions.

AI 245

AI Generative AI Venture Capital SaaS 245

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Q: As you scale, how metrics-oriented should the company be?

Scale 221

Scale Sales Hiring Customer Success AI 221

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last week with Nina Achadijian, Partner at Index Ventures. This week we’re focusing on Erica Brescia, Managing Director at Redpoint Ventures! #1.

Management 213

Management CTO Hire New CTO AI 213

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 251

Scale Sales Hiring Sales Marketing 251

SaaStr

DECEMBER 6, 2023

So there’s a quiet SaaS leader you probably haven’t heard of in the financial reporting space that’s doing just fine today. 98% With Out This is a super helpful breakdown. We all now know how important second products can be to driving up NRR. They manage financial reporting, audit, risk and more.

compliance 226

compliance Scaling Engineering Enterprise 226

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 If you haven’t already, sign up here for tickets before we sell out. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 231

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 231

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 205

Venture Capital Scale Technical Review Software Review 205

SaaStr

JANUARY 31, 2024

As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. When Christian asks his sales team how much pipeline they need to hit their number, everyone typically gives a similar answer: “ You’re going to hear 3x a lot.

Enterprise 236

Enterprise Scale Sales SaaS 236

SaaStr

SEPTEMBER 3, 2023

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. What Makes SaaS So Great If you’re here on SaaStr reading this, you don’t need to be told why SaaS is so great. How did they do that?

Sales Hiring 219

Sales Hiring Headcount Finance Technical Review 219

Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

SaaStr

DECEMBER 29, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At Maxio , we help B2B SaaS companies unlock their next stage of growth. At Maxio , we help B2B SaaS companies unlock their next stage of growth.

Scale 201

Scale Underperforming Technical Team B2B AI 201

SaaStr

NOVEMBER 8, 2023

In SaaS, we talk a lot about hyper-growth, uber-successful companies, but many founders, including hyper-growth founders, make mistakes over and over. Maybe you feel SaaS is crushing it this year, but it’s not easy for a lot of folks. Maybe you feel SaaS is crushing it this year, but it’s not easy for a lot of folks.

Scale 227

Scale Sales Hiring SaaS Scaling 227

SaaStr

MARCH 3, 2023

There are two types of SaaS companies in the world: those that are category creators and the challengers of incumbent technology. At SaaStr APAC 2023, Scott Pugh, VP of Sales at Figma, shared how to scale these two sales teams while building culture. If you find any negativity in your business, cut it out because it’s like a virus.

Scale 212

Scale Sales Recruiting Sales Hiring Scaling 212

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. Co-Founder and Chief Executive Bee Ovi Negrean has used the word “flawlessly” to describe how FastSpring’s merchant of record use case has worked for SocialBee (more on that below!).

Merchant Services 133

Merchant Services Payments Subscription Payment Features 133

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. Just how are they doing that since these two motions are in complete opposition?

New CTO 241

New CTO Scale Sales Hiring AWS 241

SaaStr

APRIL 27, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Google is proud to help. Companies waste up to 30% of their SaaS spend. The global SaaS market is massive – Gartner estimates it to be $151B+ by 2023.

Cloud 200

Cloud Scale Startup Sales Hiring 200